“Offer free delivery and free returns then when you need to return an item they refer you to the shop that sent the item and sent all acknowledgement of free returns!!”
Hi Sarah - I am so sorry to hear that you had an issue with returning the item. A member of our Customer Care Team has reached out to you to assist you with this. Apologies for the inconvenience this has caused. -Lyst.
Hi there - I am sorry to hear that you are not satisfied with the service we provided. A part of our Customer Care has reached out to you to assist you with this. Again, apologies for the inconvenience this has caused you. -Lyst
Hi Gloria, Sorry to hear you haven’t received an update with your order from the retailer.
A member of our customer care team will be reaching out to you about this. Apologies for the inconvenience. - Lyst
Hi there, Thanks for your review and sorry to hear you haven't seen the best prices on our website. A member of our customer care team will be reaching out to you about this. Apologies for the inconvenience. - Lyst
Hey there, Thank you for your feedback. I am very sorry to hear that there has been an issue with the payment method you've used in placing an order. A member of our customer care team will be contacting you to assist further with this concern. Apologies for the inconvenience - Lyst
“I bought a pair of Adidas Face Masks from Lyst.com on August 2, 2021, and haven't received any info on when I should be receiving my order, and have made several attempts to get in contact with this Company, and have been ignored, and no-one has gotten back to me to say where my order is. I don't like to be ignored especially when I pay for an item, and don't get any info of when I should receive it, or a tracking or order number for said item. I need to know where is my package ?????. en quote.”
Hi Karla, I am sorry to hear that you still haven't received your order and that you haven't received a response yet. A member of our Customer Care Team has been in touch with you to assist you with this matter. Apologies for the inconvenience caused. -Lyst.
Hi Toni, sorry to hear you haven’t received your order from the retailer. We have now escalated this with the retailer and asked for the current status of your order. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst
Hi there, I am so sorry to hear that you are not satisfied with our service. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst
Hi Aaron - I am so sorry to hear that you are not satisfied with our service. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst
“The people they retail for aren’t reliable and the order I placed never turned up with no communication from the retailer or Lyst. Unable to get hold of the retailer, I contacted Lyst only to be given the retailers details and explaining they basically can’t do anything. I would not order from here ever again. Seems like a scam. I have contacted the retailer now and see if I ever get a response. I don’t know why no one is taking responsibility for an item I placed an order for through their app.”
Thanks for your feedback. We're very sorry to hear that. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. A member of our team will contact you directly to assist you. Also, please feel free to email us on customercare@lyst.com for any feedback you'd like to give, Lyst!
“Hello
I am very happy to contact you because of me running I did not incur received my delivery
My name is bouchouik youness I live in
BRANDS OF VALDECILLA 1PO2DCH TORRELAVEGA CANTABRIA 39300
Here is the order number of my order 1430721165744
thank you for your comprehension”
Hey there, Thanks for your review. We are sorry to hear about the misunderstanding. One of our customer agents will reach out to further assist you with this concern. - Lyst
Hi Aaron, Thank you for your review. We are sorry about what happened to your order. A member of our team has been in contact and we're looking into resolving this issue. Our sincerest apologies for the inconvenience - Lyst
Hi Michelle - We're sorry to hear that you received counterfeit and defective items. We will be more than happy to help you with this. One of our customer service agents has reached out to you to assist you with your concern. - Lyst
Hey Leopoldo, thanks for your review and sorry to hear your order hasn't been delivered yet. A member of our Customer Care team will get in touch with you to assist you with this. Thanks, Lyst.
“Yes I feel cheated!! I ordered a complete cotton suit & got the COD paid in full & when opened the packet, just a 3rd grade rayon kurti that too not of my size. How easy it was for such a branded company to play around with your Good will.”
Hi Shweta - We're sorry to hear you received a different size for the item you just purchased. We will be more than happy to help you with this. One of our customer service agents has reached out to you to assist you with your concern. - Lyst
“The worst check out ever. I shop on line all the time. Thus us so bad I try the the way customer service told me to do and nothing works.Last a new customer.”
Hey Victor - thanks for your feedback. I am very sorry to hear about the issue you've encountered while checking out. One of our customer care agent has contacted you to further assist you with your concern. - Lyst
“They advertise some shoes at a price that is not real, the ad is still online after five days of notifying the customer service, which tells me that they cannot be responsible for the advertised prices, but I imagine that they are responsible for verifying that the ads are real. The website should be responsible for what is advertised on it.”
Hi Pablo, I am so sorry to hear you've seen a price discrepancy on Lyst's ad. A part of our Customer Care Team has been in touch with you to resolve this matter. Apologies for the inconvenience this has caused you. -Lyst
“I waited 3 weeks for my order, then emailed customer service. Took them an additional week to let me know the product is out of service and I would be refunded. I needed the dress for a wedding, so disappointing! They should have reached out to me, instead I waisted time trying to find out what happened. I won’t shop here again.”
Hey there, We're very sorry to hear that your order have been cancelled and completely understand your disappointment. One of our customer service representatives is already looking into this for you. - Lyst
