Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,725 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offer free delivery and free returns then when you need to return an item they refer you to the shop that sent the item and sent all acknowledgement of free returns!!”

Helpful Report

Posted 3 years ago

Hi Sarah - I am so sorry to hear that you had an issue with returning the item. A member of our Customer Care Team has reached out to you to assist you with this. Apologies for the inconvenience this has caused. -Lyst.

Posted 3 years ago

“You were not helpful! You should track the order,not me. I will not use your services again.”

Helpful Report

Posted 3 years ago

Hi there - I am sorry to hear that you are not satisfied with the service we provided. A part of our Customer Care has reached out to you to assist you with this. Again, apologies for the inconvenience this has caused you. -Lyst

Posted 3 years ago

“Quiero saber de mi pedido no me llega aun si no boi a cancelar muy mal servicio ayuda”

Helpful Report

Posted 3 years ago

Hi Gloria, Sorry to hear you haven’t received an update with your order from the retailer. A member of our customer care team will be reaching out to you about this. Apologies for the inconvenience. - Lyst

Posted 3 years ago

“the prices are a total rip off.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review and sorry to hear you haven't seen the best prices on our website. A member of our customer care team will be reaching out to you about this. Apologies for the inconvenience. - Lyst

Posted 3 years ago

“Try to make a purchase and both my credit cards or deny when there’s no issue with my credit cards.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for your feedback. I am very sorry to hear that there has been an issue with the payment method you've used in placing an order. A member of our customer care team will be contacting you to assist further with this concern. Apologies for the inconvenience - Lyst

Posted 3 years ago

“I bought a pair of Adidas Face Masks from Lyst.com on August 2, 2021, and haven't received any info on when I should be receiving my order, and have made several attempts to get in contact with this Company, and have been ignored, and no-one has gotten back to me to say where my order is. I don't like to be ignored especially when I pay for an item, and don't get any info of when I should receive it, or a tracking or order number for said item. I need to know where is my package ?????. en quote.”

Helpful Report

Posted 3 years ago

Hi Karla, I am sorry to hear that you still haven't received your order and that you haven't received a response yet. A member of our Customer Care Team has been in touch with you to assist you with this matter. Apologies for the inconvenience caused. -Lyst.

Posted 3 years ago

“It have been 2 weeks and still have not recieved my shoes! Ugh it's only so frustrating because I'm so excited to start wearing them!!!”

Helpful Report

Posted 3 years ago

Hi Toni, sorry to hear you haven’t received your order from the retailer. We have now escalated this with the retailer and asked for the current status of your order. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst

Posted 3 years ago

“Terrible communication with customer care”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry to hear that you are not satisfied with our service. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst

Posted 3 years ago

“Stay away. Rob dogs. Don’t care about customers.”

Helpful Report

Posted 3 years ago

Hi Aaron - I am so sorry to hear that you are not satisfied with our service. A member of our Customer Care Team has reached out to you to assist you with your concerns. -Lyst

Posted 3 years ago

“The people they retail for aren’t reliable and the order I placed never turned up with no communication from the retailer or Lyst. Unable to get hold of the retailer, I contacted Lyst only to be given the retailers details and explaining they basically can’t do anything. I would not order from here ever again. Seems like a scam. I have contacted the retailer now and see if I ever get a response. I don’t know why no one is taking responsibility for an item I placed an order for through their app.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We're very sorry to hear that. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. A member of our team will contact you directly to assist you. Also, please feel free to email us on customercare@lyst.com for any feedback you'd like to give, Lyst!

Posted 3 years ago

“Hello I am very happy to contact you because of me running I did not incur received my delivery My name is bouchouik youness I live in BRANDS OF VALDECILLA 1PO2DCH TORRELAVEGA CANTABRIA 39300 Here is the order number of my order 1430721165744 thank you for your comprehension”

Helpful Report

Posted 3 years ago

Hi there - Apologies if anything went wrong this time. A member of our Customer Care has reached out to you to assist you with this. Best, Lyst.

Posted 3 years ago

“In French please”

Helpful Report

Posted 3 years ago

Hi there - Apologies if anything went wrong this time. A member of our Customer Care has reached out to you to assist you with this. Best, Lyst.

Posted 3 years ago

“Do not help with a payment plan. Do not understand what I am asking. Not good communication”

Helpful Report

Posted 3 years ago

Hey there, Thanks for your review. We are sorry to hear about the misunderstanding. One of our customer agents will reach out to further assist you with this concern. - Lyst

Posted 3 years ago

“TERRIBLE……DO YOURSELF A FAVOUR STAY AWAWY. ADDITIONAL COSTS……DELIVERED TO WRONG ADDRESS….SECONDS SENT OUT…..CUSTOMER SERVICE NOT INTERESTED”

Helpful Report

Posted 3 years ago

Hi Aaron, Thank you for your review. We are sorry about what happened to your order. A member of our team has been in contact and we're looking into resolving this issue. Our sincerest apologies for the inconvenience - Lyst

Posted 3 years ago

“WARNING TO CUSTOMERS: DO NOT PURCHASE ANYTHING FROM LYST.COM THEY SELL COUNTERFEIT AND DEFECTIVE ITEMS. ALSO, YOU WILL NEVER GET YOUR MONEY BACK!!!”

Helpful Report

Posted 3 years ago

Hi Michelle - We're sorry to hear that you received counterfeit and defective items. We will be more than happy to help you with this. One of our customer service agents has reached out to you to assist you with your concern. - Lyst

Posted 3 years ago

“when will my item arrive?”

Helpful Report

Posted 3 years ago

Hey Leopoldo, thanks for your review and sorry to hear your order hasn't been delivered yet. A member of our Customer Care team will get in touch with you to assist you with this. Thanks, Lyst.

Posted 3 years ago

“Yes I feel cheated!! I ordered a complete cotton suit & got the COD paid in full & when opened the packet, just a 3rd grade rayon kurti that too not of my size. How easy it was for such a branded company to play around with your Good will.”

Helpful Report

Posted 3 years ago

Hi Shweta - We're sorry to hear you received a different size for the item you just purchased. We will be more than happy to help you with this. One of our customer service agents has reached out to you to assist you with your concern. - Lyst

Posted 3 years ago

“The worst check out ever. I shop on line all the time. Thus us so bad I try the the way customer service told me to do and nothing works.Last a new customer.”

Helpful Report

Posted 3 years ago

Hey Victor - thanks for your feedback. I am very sorry to hear about the issue you've encountered while checking out. One of our customer care agent has contacted you to further assist you with your concern. - Lyst

Posted 3 years ago

“They advertise some shoes at a price that is not real, the ad is still online after five days of notifying the customer service, which tells me that they cannot be responsible for the advertised prices, but I imagine that they are responsible for verifying that the ads are real. The website should be responsible for what is advertised on it.”

Helpful Report

Posted 3 years ago

Hi Pablo, I am so sorry to hear you've seen a price discrepancy on Lyst's ad. A part of our Customer Care Team has been in touch with you to resolve this matter. Apologies for the inconvenience this has caused you. -Lyst

Posted 3 years ago

“I waited 3 weeks for my order, then emailed customer service. Took them an additional week to let me know the product is out of service and I would be refunded. I needed the dress for a wedding, so disappointing! They should have reached out to me, instead I waisted time trying to find out what happened. I won’t shop here again.”

Helpful Report

Posted 4 years ago

Hey there, We're very sorry to hear that your order have been cancelled and completely understand your disappointment. One of our customer service representatives is already looking into this for you. - Lyst

Posted 4 years ago

Lyst is rated 3.8 based on 1,725 reviews