Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This payment did not go through when I went through Lyst. I had to contact the retailer and pay through them. I hope I did not get double charged.”

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Posted 8 years ago

Hi Olivia, Thank you for your email. Please be assured I have now contacted you directly regarding this order and look forward to hearing from you. Best Wishes, Benedict

Posted 8 years ago

“Shipping was very slow and charged you both ways. I get free shipping witH other websites. The Tumi bag I ordered was great however by the time I received it I was no longer interested in owning it.”

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Posted 8 years ago

Hi Wallace, Thank you for your comments, I’m sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. I can confirm that standard shipping for this retailer takes 3-8 working days, and I’m pleased to see that your order arrived with you within four days. Please accept my sincere apologies for any confusion. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“I purchased an Andrew Marc jacket through Lyst. I had to return it as it was too small. Andrew Marc deducted a fee of $15 from my total purchase. At no point during the ordering or the return of this item was I notified that there would be a "stocking" fee. Bad customer service from Lyst.com and AndrewMarc.com.”

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Posted 8 years ago

Hi Barbara, I'm so sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. Please accept my sincere apologies for any confusion. We have now contacted you by email regarding this matter and we look forward to hearing from you. Have a great day! Benedict

Posted 8 years ago

“Returning the coat for a refund,just does not look good on me thank you.”

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Posted 8 years ago

“I sent an inquiry regarding this recent order and have not received a response. Perhaps you don't have staff on weekends?”

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Posted 8 years ago

Hi Ernest, Thank you for your feedback and for your recent order with us. I would like to reassure you that we operate on weekends, 2-3 hours on Saturdays and Sundays. I also liked to confirm that your belt is now on its way to you. We have forwarded you a FEDEX track link to your email address to help you follow and get updates on your order. I hope this will help. Please feel free to contact us on customercare@lyst.com if you need any further assistance. Best wishes, Marina

Posted 8 years ago

“The sizing is irratic = I am normally a shoe size 9.5 or 41 but when I've ordered 41 from here they are REALLY much too small and the 'size guide' seems to be way off. The shoe choices are great, but limited choices in my size so I can't really buy what I would like. Of course it's not their fault that I have big feet!”

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Posted 8 years ago

“Found Lyst through a Google search for a specific gift item I was looking for. Found and ordered the item was I looking for. I didn't realize how Lyst worked untiil I got an order confirmation from Natori after my order with Lyst was forwarded to Natori. Up to that point everythiing was fine but then the system broke down. Natori never followed up with shipping information/tracking information. I finally emailed Natori and they did get back to me with shipping/tracking information. When I received the item I found that Natori had shipped the wrong color. I returned the item and am hoping to receive the proper item and my return shipping cost back. It seems that there is a lack of coordination between Lysy and Natori that is at least partly responsible for the difficulties that I have encountered. Also the return methodology/policy is not as convenient and seamless as is typical today with my other online shopping experiences.”

Helpful Report

Posted 8 years ago

“On the plus side, I like the range of your listings, making it far easier for me to search than in a local store. On the negative side, I placed my order for a pair of shoes on Tuesday, Jan 5. As of today, Jan 9, I'm still waiting for the package. I didn't ask for expedited shipping, but, as an Amazon Prime member, I'm accustomed to next day deliveries. I realize that's not a fair comparison since Amazon's next-day commitment only applies to items Amazon sells directly, vs sales involving third party suppliers. Nevertheless, I'm a bit frustrated, especially since, given the size inconsistencies within various shoe brands and models, when I do get my shoes, if they don't fit, I'll need to return them and then start over, but presumably without the sale discount I hope to get if these scarce-model shoes do fit. I'm glad to know about Lyst, but, as to shoes, I may first try to buy through a local company stocking that shoe line and let them deal with any exchanges that might be needed.”

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Posted 8 years ago

“Good quality service and well designed website also very simple”

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Posted 8 years ago

“I have not received my order nor have I been told who has the order or when I will receive the order.”

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Posted 8 years ago

Hi John, I hope you are well and enjoying your weekend! I can confirm that domestic shipping with this particular retailer takes 3 - 10 working days, however, I am pleased to confirm that in this instance your order is due to arrive with you by the end of business tomorrow. I hope this helps. I see you have also been in communication with our customer care team directly and I will ensure that your tracking details are resent to you for your convenience. Best Wishes, Benedict

Posted 8 years ago

“Apparently your connections tend to be unreliable. I ordered two pair of heels through Lyst from XOOY and one of the pairs wasn't in stock, so a substitute pair was ordered in its place without my knowledge to accept or reject. In this case I didn't want the substitute and would have picked another pair had I been informed. I found out about the subbing after the order had been sent to XOOY for confirmation that it was received for processing. I tried to correct this mess up in an email to XOOY, but it some how got lost or ignored. Either way, I now have to use the return process to correct this matter. I know these things happen from time to time in all business transactions, but this time it was me and I'm a bit leery about using your services again, at least right now.”

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Posted 8 years ago

Hi Lewis, Thank you for your feedback and your recent order with us. I'm am so sorry to hear that you have received the wrong item. After investigation I can confirm that unfortunately, there was a technical error on our part which resulted in the incorrect shoes being dispatched. Please be assured our engineers have now been updated to ensure this is resolved immediately. I have also contacted you directly incase you have any further questions. Please accept my sincere apologies for obvious inconvenience. Have a great week! Benedict

Posted 8 years ago

“Its ok”

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Posted 8 years ago

“I don't think it's made clear that there are third parties involved and the price should include at least a estimate amount on tax due. I was not aware of this.”

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Posted 8 years ago

“I received apologize for the delay in replying to tracking number. But bag was successfully delivered.”

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Posted 8 years ago

“Nice clean website layout, but more filters would be useful.”

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Posted 8 years ago

“is good!”

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Posted 8 years ago

“My first order was canceled without my knowledge (re no email stating they could not fulfill my order). In my next attempt, where I ordered again just to see, the order is apparently on its way.”

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Posted 8 years ago

“tried to check my order, just says denim trousers, size 31, wanted to make sure they were the high waist, etc, but no way to check, you should have a way of checking all the details of the purchase”

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Posted 8 years ago

Hi Alex, Thanks for your feedback. Unfortunately our order history page is currently undergoing improvement and I apologise for any inconvenience caused. Please be assured however that you have received a conformation from us and will also receive one from the retailer with all your order details and your tracking number. I have now contacted you directly to re-confirm these details for your convenience. If you have any further questions just let me know. Best Wishes, Benedict

Posted 8 years ago

“order not yet received”

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Posted 8 years ago

Hi Graeme, Thanks for your recent order with us. I can confirm that standard shipping with this retailer takes 2-5 working days. Please be assured therefore that your order will arrive by Tuesday 27th. I hope this helps. If you have any further questions please do not hesitate to contact me directly on customercare@lyst.com Have a fantastic weekend! Best Wishes, Benedict

Posted 8 years ago

“Disappointed my package didn't arrive in time as promised. I needed it for a wedding and sadly didn't have it :( will know for future orders.”

Helpful Report

Posted 8 years ago

Hi Rachel, Thanks for you feedback. It’s great to hear from you. I’m so sorry for any confusion. I can confirm that free standard shipping with this specific retailer takes 3-7 working days. As your order was placed on Friday I can confirm it will arrive with you by the 27th. For future reference there are other shipping options available if you need an order in hurry. These prices vary depending on your location and the speed of delivery you require. I do hope you enjoyed the wedding and I thank you for your understanding. If you have any questions about this please do not hesitate to contact me directly on customercare@lyst.com. All the best, Benedict

Posted 8 years ago

Lyst is rated 3.8 based on 1,724 reviews