“The vendor refused to send my item to an address other than my billing address. This forced me to have to have someone at my billing address, where I do not live mail me the item once it arrived there. This was a real pain.
And when the vendors informed me they were shipping to my billing address instead of the shipping address I had given, they refused to discount the shipping in any way.”
“I'm grateful for the fact that they had the items I wanted in one location. However be aware that some of their suppliers in stores are in other countries that apply a VAT and that is not included in checkout. I ended up paying A 20% premium after the item was shipped. Not sure if I would recommend.”
“Ordered a shirt just before Christmas, didn't hear until this week (2weeks later) that there was an error with my shipping address, so full refund will be made. What? Strange. Waiting to see if refund happens...”
“Easy shopping, great products and seamless ordering from favorite luxury retailers. High end products for a fraction of normal prices I'd normally pay!”
“I didn't even receive the item I wanted...Lyst would capture my funds and hold them for several days then I'd receive an email about how the item wasn't available and then I was credited. Despite this, the item wasn't removed from your site for several weeks where I tried purchasing it 3 times, all with the same experience.
When I tried contacting your customer support the link was dead and I eventually gave up due to frustration. If an item is no longer available, either state that it is sold out or don't even bother having it as an option. You're an upscale retailer, you should be able to maintain a user friendly interface.”
“This was my first time ordering with Lyst. The store I ordered from was in Italy and communication was a little difficult. I emailed Lyst customer service and they contacted the store right away and helped answer my questions. I received my items quickly and love them!”
“Lyst would be the best store ever if they gave exchanges, the whole return and buy again process is a hassle. Makes me want to say "ugh forget it". Some discount codes wouldnt hurt either.”
“Lyst connected me with the Faherty brand, which I hadn't heard of before. The swimsuit is beautiful and fits perfectly. Very happy with it and excellent service from Lyst.”
“Shipping is never a hassle! I always get my items when I least expect them. And the "lyst" feature is amazing! Thank you for finding items I thought I wouldn't be able to get :D”
“I bought Rachel Comey earrings recently and they broke as soon as I got them. The glue that kept the plastic together was so weak. Not worth $117. I was extremely upset. Don't sell things that aren't quality.”
“I order a product and never showed there was no word if it was back ordered or cancelled. The communication as to what is happening is appalling. The last thing I want to mention is the barrage of emails wanting me to buy instead of hey the item you ordered is????? I realize Lyst forwards online orders the to the mills, manufacturers and different distributors and receives a commission flat fee subscription or referral fee but you need to hold your vendors accountable especially on order fulfillment.”
