“first time shopper, and I have 3 concerns. One being, do you all ship internationally?, how long does the order take before arriving ? and is it authentic products?”
Hey there - Welcome to Lyst!
One of our customer service representatives will shortly contact you with the information you wanted to know. Have a great day. - Lyst
“I wasn’t able to buy my thing because of the retailer website. But I’m glad that John Robert helped me a lot and I really appreciate his help. Thank you so much. Wish you a good day.”
Hey there - We're glad to hear that John Robert was able to help you. Thanks for your kind words. This means a lot to us. Thank you for being our customer. Enjoy your day! -Lyst
Hey there Amer - We're glad to hear that Ruth was able to help you. Thanks for your kind words. This means a lot to us. Thank you for being our customer. Enjoy your day! -Lyst
“I see my shoes on the site for “sale” for $86.
I bought the same pair for $30 2 years ago. I offered to pay you $40 for the same shoes. I’d love to have them, but not at $86, when I paid only $30! How does that make sense? Love you guys! Very much. But not like this!”
Hi Leslie, We're very sorry to hear that. One of our customer care agents has been in contact with you about this concern. Please understand that as all prices are set directly by the retailer, I am afraid we're unable to make amendments. Again, our apologies and thank you for your understanding. - Lyst
“Lyst is an exceptional shopping experience. It provides you with the chance to find items you might not be able to find elsewhere. It has helped me many times to find items I was unable to find myself. I would highly recommend it is a great way to shop.”
Hey Pat - It's nice to hear you're satisfied with our services. Thanks for the 5 star review! We're constantly working to improve our services and provide the best
shopping experience for our customers. I'll pass your feedback along to the team. Lyst
Hi there, I'm so sorry to hear that you didn't receive your order from the retailer. Apologies if anything went wrong this time. We're constantly working to improve our services and provide the best shopping experience for our customers. One of our customer service representatives has contacted you to assist you with this. - Lyst
“I emailed you all several times. I ordered a Gucci waist bag and didn't receive a confirmation email. You all have taken the money from my account and I have not heard anything about my order.”
Hey there, We're very sorry to hear that you haven't received the Gucci waist bag and didn't receive a confirmation email. Apologies if anything went wrong this time. We're constantly working to improve our services and provide the best shopping experience for our customers. One of our customer service representatives is already looking into this for you. - Lyst
Hey there, We're very sorry to hear that you haven't received your order. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of customer care agents is already assisting you with this concern. Rest assured that we'll inform you as soon as we receive an update from the retailer. - Lyst
“I sent through Lyst to order a bag and was transferred to Cettire. i ordered the bag,they accepted my money and I never heard from them again!
I had to keep asking Lyst where my bag was. After SEVERAL emails from different customer service agents my money was refunded to my account.
In my opinion as a courtesy for the outrageous inconvenience I feel the bag should be sent to me as a gift!!!!! Your inability to solve this issue was time consuming and I had to prove my order to at least 4 people.
Thank you
Deborah D’Anna”
Hi Debbie, I am so sorry to hear that you didn't receive your order from the retailer. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of our customer service agents has reached out to you directly to assist you with this issue. Again, we are sorry for any inconvenience this has caused you - Lyst
“Hi I been trying to cancel my order because I’ve put my wrong address!! And was asking for refund back so that I can reorder the item that money I tried to contact you guys still no help ! I’ll plz like my refund so I can place a new order”
Hi Faith, I'm sorry to hear that you will need to cancel your order. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of our customer service agents has reached out to you directly to assist you with this issue. Again, we are sorry for any inconvenience this has caused you - Lyst
“I'm still waiting to receive my refund from my order # 156529583
USPS return number#9202396343496221456167
since December 5 .
I called many times, still no one fix my problem.
This to me look like a fraud”
We're very sorry to hear that you haven't received your refund. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. One of our customer service agents have reached out to you directly to assist you with this issue. Again, we are sorry for any inconvenience this has caused you - Lyst
“Customer service is really prompt in
returning your e-mail and answering any
question you may have. I would definitely give them the highest rating
whether it would be a 5 or 10.”
Hey there - We're glad to hear that Ruth was able to help you. Thanks for your kind words. This means a lot to us. Thank you for being our customer. Enjoy your day! -Lyst
Hi Steven - thanks for the positive review! We're happy to hear you're satisfied with our services. We're constantly working to improve our services and provide the best shopping experience for our customers. Have a great day! -Lyst
“Ruth has been so kind and helpful in customer service! Wasn’t able to find the shoes I needed but I had quick responses to all my emails and will use this company to keep looking for the trainers I need!”
Hi Katie, I'm so glad to hear that Ruth was able to help you. Thanks for your kind words. This means a lot to us. We hope the shoes are available again for you soon! Thank you for being our customer. Enjoy your day! -Lyst
“Had the best experience with customer service rep Carl!
This was my first purchase through Lyst and my order was canceled. Carl sorted everything out very quickly, efficiently and kindly! He went above and beyond. The best customer service I’ve ever received, especially via e-commerce.
Can’t wait to shop more through Lyst!
Oh and also I am obsessed with my new Bottega Veneta boots! They came super fast (all the way from Milan to LA) and packaged very nicely.”
Hi MJ, I'm so glad to hear that Carl was able to help you. Thanks for your kind words. This means a lot to us. We love to hear we were able to assist you in finding the Bottega Veneta boots you wanted. Thank you for being our customer. Enjoy your day! Lyst
Hi there - thanks for the positive review! We're happy to hear you're satisfied with our services. We're constantly working to improve our services and provide the best shopping experience for our customers. Have a great day! -Lyst
“Northsrom rack is down still. You can't order anything! Then it goes out of stock comes back in for a couple of days Northstom is always down. Can anybody Help? Not so far I want to order!!”
Hi Shelvie, I'm sorry to hear that you've had this issue whilst shopping. I have contacted you directly to further explain this issue. Thank you again for sharing your feedback. - Lyst
Hi Madeleine, I am very sorry to hear that you were unhappy with the service we provided. We have contacted you directly to further explain this issue. Thank you again for sharing your feedback. -Lyst
