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MCrecycle.com Reviews

3.6 Rating 347 Reviews

64 %

of reviewers recommend MCrecycle.com

Company Reviews

3.6

Based on 347 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

0207 078 4290

Email:

info@mcrecycle.com

Location:

M&C Unit 3 Willow House River Gardens Feltham,
London
TW14 0RD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told the phone had a cracked LCD and therefore the price offered was zero after inspection. Phone did not have a cracked LCD when it left in its bubble and cardboard wrapped packaging! As it will cost £3 to get back my £5 phone it would appear I have been played a proper one!! A very clever money making scheme!”

Posted 5 years ago

Dear Customer You have not provided your order number , therefore we cannot verify your review. Regards

Posted 5 years ago

“Condition sent was like new , no scratches as stated there was a part missing but brand new was present (spare parts given) in the package so they can place it professionally and yet it was described as a scratched back falling apart and oozing glue phone so they sliced in half the originally stated price of 50£ for recycling and offered 25£, such a waste of time and energy honestly just gift your old phone to someone ...at least you are going to be left with a nice feeling ! not felt like you're being robbed. Million % NOT RECOMMEND ! :)”

Posted 5 years ago

Hi You have not uploaded the front image of the phone Screen of the main reason the phone was revalued. Regards

Posted 5 years ago

“Not even worth one star! One of the most unprofessional companies that I’ve ever dealt with. Gave me an initial quote of £153 for my iPhone 6s then only updated me when I contacted them. They said my phone had deep dents and scratches when it didn’t. They lowered their offer to £90 which I declined and asked them to return the phone to me. Two weeks later I was still waiting and I only received it back after I also complained to the comparison website that I’d found them through in the first place. They are a bunch of scammers! And I find it quite amusing that most of the positive reviews are anonymous... tells me all I need to know. Do yourselves a favour and go to a reputable company and don’t waste your time on these cowboys.”

Posted 5 years ago

“Same as the others, devalued my phone and when I asked for it back I paid the fee for Ist class return. One month later I am still waiting for my phone to be returned. They initially blamed 'post office delays' for the delay. Disgusting company. They have stolen my phone!”

Posted 5 years ago

“disgusting company valued my phone at £95 then emailed me to say this was wrong that was wrong and changed it to £6.00 then had cheek to say if i didnt except they wanted £4.00 to return you dont deserve to be in buisness”

Posted 5 years ago

“My phone was in perfect condition. Not a single scratch or dent but was rated "deep dents and scratches" - Utter rubbish! Their free post send out only covers £50 loss so had to pay £7.30 to send, they then charge you to send the phone back to you if you don't take the offered price. Con men do not use them!”

Posted 5 years ago

“Same comments as others have made. Sent away a near perfect phone and the “technician” reduced the offer for “scratches and dents”.”

Posted 5 years ago

“they are bloody scams. I have sent working note 5 and nothing wrong was with phone but they sent me the email later that it has burnt screen and some major damge to battery and blah blah. they reduced the price and then send me the money through paypal where I ended up with further reductions due to paypal fee. they are awful. Never send your phone to them. bunch of idiots”

Posted 5 years ago

“Sent off my Samsung Galaxy Note 3 64GB to M & C Recycle having agreed a price of £ 70.00. Shortly afterwards they sent me an email claiming that "an employee" had inspected the handset and that in was in some not up to standard but offered a reduced price of £ 30.00. I have no doubt that this is a standard ploy used by M & C Recycle aimed at defrauding their customers of the true value of their property. Offer rejected email has already been sent and will be followed by legal action if necessary.”

Posted 5 years ago

Dear Customer Your Samung Note 3 was 32GB not 64GB further more your phone was in POOR condition and badly damage on the frame Therefore it was revalued to that price . Thank You

Posted 5 years ago

“If I could give the company less than a 1 then I would. Absolutely appalling. Firstly they said they needed my email address and password to access the phone even though it was reset when sent to them. As you know giving out this information is a serious security issue. They then told me the value of the phone wasn't what quoted as there was a scratch on the screen - now I know it wasn't sent off with this damage as the phone was newly repaired and hadn't been used being repaired. I asked for a photo and then sent a fussy photo of the phone with no scratch visible. They take no complaints about service seriously and I ended up going round in circles. Asking to speak to a manager and this apparent 'manager' would email from the same email address, making me believe it wasn't and the person was pretending to fob me off a bit. Also if you ever do complain all you get back is that you can pay to get your phone back. What a joke! Would not recommend this company at all!”

Posted 6 years ago

“Do not send to them! I sent my working phone them, of a cost of £65= working phone. For it to then be re-valued at a lower price because of major damage! The were a few wear and tear marks on the rim of the phone top and bottom, not major damage. The guy 'John' states there are scratches to the screen, Well I know there wasn't when I sent it, as I took photos of what the phone looked like when I sent it away. Unless they damaged it there. They said I need to pay £3 returns, for not going with the reduced price. when on there website it says if I change my mind on sending it. I get if I changed my mind on the £65 valuation, I would get the returns charge. But doesn't state if they re-value it and decline then you have to pay for the pleasure of them trying to de-value your item and trying to rip you off! John said "that's business " wow what a bad company! Don't use them! Sell it to someone reputable! Or private sell! The 5* Are fake! It won't allow me to upload the photos I have of my phone!”

Posted 6 years ago

“Complete bunch of theives lost out on over £200 as they are ignoring me and have blocked my number after not paying me for my phone I have pics of all the emails sent and prove of postage”

Posted 6 years ago

“If I could rate this company minus stars them trust me I would. Absolutely apalling service. Constant chasing to check that the phone had arrived and then chasing on the status of it as no confirmation emails. Then came back and offered me 105 less than they had originally offered as apparently there was an unknown fault. Couldn't tell me what the fault was even though I was using the phone perfect right up until sending it to them. They couldn't give me their company registration number and told me to look on their website which I did but no company number on there. Avoid at all costs. Obviously some thieving fraudulent morons judging by the rest of the comments. Begrudgingly sent them the money to return my phone, lets see if it ever comes. Already reported to ombudsmen and will definitely reporting to police should it not be returned. Don't waste your time or energy. It's companies like this that disgrace the decent ones out there!!!! Would have loved to have used a lot stronger language in this review!!”

Posted 6 years ago

“It's a scam. You won't get any money and you won't get your phone back.”

Posted 6 years ago

“Lowered the price by £20 because they said their is wear and tear on the speaker and camera (The product was in perfect condition) they also said it Overheats (I've used the phone consistently for 2 years without it once overheating). Avoid - they obviously knock you down by £20 just to get themselves a better deal and then charge you for a return so everybody accepts. SCAM AVOID”

Posted 6 years ago

“Do not use this company. First, they confuse you by the phone description on their website. Second, it took me two days to get hold of them to find out how to send them money to get my phone back. Third, and worst of all, they have stolen my phone charger which i left in the box and a brand new phone case, which i put in a good gesture as i thought the new owner could use (bought within the month - worth £15 from amazon!), and they had the cheek to accept my £4.40 for postage after knowingly stealing my property.”

Posted 6 years ago

“Customer service appalling. Phone sent off and had an email saying it was unrepairable. No reply to my email when I asked what they meant by this when it was in use and working up until the day I posted it. After calling I was told that it was due to the condition and that they would either dispose of it or charge me for sending it back. Said they would email a screenshot of the phone explaining why the condition was unacceptable as it was in good condition when sent but email never received. Decided to cut my losses, feeling ripped off!”

Posted 6 years ago

“Shocking company, wish I had never bothered. No confirmation email that phone arrived. Phone devalued by £50 with no explanation. Worse yet the website values the phone £22 more than what they have offered! Appalling to say the least. Reported to financial ombudsman and complaint sent.”

Posted 6 years ago

“This company have had my phone for over 3 weeks with email confirmation that it had arrived with them. Since then I've had no payment sent numerous emails and complaints can't get through on the phone and now I have had to go through the route of reporting it as stolen to get a crime number and start a civil proceeding against them. DO NOT SEND YOUR PHONES TO THIS COMPANY THEY ARE THEIVES.”

Posted 6 years ago

“Still not received payment for my phone since they confirmed receipt of it in June. Said their warehouse was broken in to and that they have to wait for insurance payout. Total nonsense. Now considering formal proceedings as have tried and tried to get the money owed to me.”

Posted 6 years ago

Dear Customer Please contact our support with the order to resolve the issue. Regards

Posted 6 years ago

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MCrecycle.com is rated 3.6 based on 347 reviews