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Magazines Direct Reviews

1.1 Rating 233 Reviews

3 %

of reviewers recommend Magazines Direct

Company Reviews

1.1

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Magazines Direct Reviews

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 14th May 2023

Magazines Direct 1 star review on 7th August 2022

Marcos R Ricardo

Magazines Direct 1 star review on 24th February 2022

Magazines Direct 4 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely hopeless company. I haven't received my magazine subscription free gift after 8 months. Firstly they deny that I am entitled to a free gift. They concede when I email them proof. The gift is not forthcoming though. Terrible service. Complete waste of time. Luckily I still have time to cancel the subscription renewal, which I have done today. I will also cancel the direct debit on line with my bank. Avoid this company. There is something seriously wrong there.”

Posted 3 years ago

“Awful experience. Do NOT use this company. They charged me twice for a subscription and took other 2 months to refund me. They also cancelled an existing subscription which I didn't request that was a gift for my Mum. They couldn't get anything right! The customer service was terrible, both via e-mail and the phone. Just going round and round in circles. Everything was wrong with this service from start to finish. The worst service I have ever experienced.”

Posted 3 years ago

“Did not send my magazine. I waited for it for 2 months.”

Posted 3 years ago

“Do not buy any magazines from this company. They'll take your money and never send you your magazines and won't even email you back for a refund. This websites a scam!”

Posted 3 years ago

“ordered as a gift for a friend on 7 December for 6 months still no sign of the magazines despite 3 phone calls and e-mails. this company are scammers.”

Posted 3 years ago

“This company are running are scam. They don't send the magazines purchased and refuse refunds when requested. Had to go through my credit card to get money back. They advertise constantly to buy more magazine. Avoid at all cost.”

Posted 3 years ago

“Horrible service, don't even know if they are even a real business. I ordered a single issue which I never received. After the first month of waiting they said there was a system issue why it wasn't shipped and that it would be shipped right away. Another month and I still did not get it, they said it was shipped again, probably lost in the mail. I still never got it so I asked for a refund, they said the refund was sent. Waited a week and did not get the refund, they said it was sent and to check with my bank. I paid with Paypal so I filed a resolution and got my refund.”

Posted 3 years ago

“They have not changed my address for a weekly subscription despite informing them 3 months ago. I keep being advised the address has been changed, but it hasn't!”

Posted 3 years ago

“I only received five issues of a six-month subscription and have spent four months trying to get them to send out the final issue. Sometimes they claim that I cancelled the subscription, sometimes they blame system errors, and sometimes they claim that the 'relevant department' has been asked to dispatch the issue, only to later tell me that I am not entitled to it.”

Posted 3 years ago

“Subscribed to magazine in July 2020 with free gift, now Feb 2021 and still awaiting gift. Have sent god knows how many emails and nobody sorts anything out, they just send an automated response. As the person below said 'The most incompetent customer service I have ever "received". Avoid subscribing to any magazines by this company.”

Posted 3 years ago

“Same story as other comments. They wouldn't even reply to PaPal when I opened a dispute after nearly 4 months of waiting. Not sure what their business actually is. There must be some kind of scam attached to them with all of these complaints I am seeing that are just like mine.”

Posted 3 years ago

“Avoid! I ordered a magazine in January as a gift for my mum. It never arrived. I chased them up and they said they would re-send. This magazine also didn't arrive. I requested a refund and, after several chasing-up emails, they claim to have refunded me on 6 February, but no refund has ever been received. They now seem to be avoiding my emails. I've never had such bad service - I strongly feel this company is just a scam, taking people's money and no intention of ever sending any magazines to anyone.”

Posted 3 years ago

“I paid for subscription 6 months which they took out in January no magazine received for woman and home. I have rang them twice call centre in India useless excuses twice, says over subscribed first time, then second call they had a glitch whatever that was. Would not recommend anyone use them. Not sure I will ever get my magazine.”

Posted 3 years ago

“The most incompetent customer service I have ever "received".”

Posted 3 years ago

“Since Metal Hammer were taken over by these, I cannot log in to manage my subscription. I request a password reset and the email link that that advises me to follow the link to reset my password then takes me back to the page that I need to enter my email address into to request a password reset. I have emailed the customer support but the responses I got essentially send me the same link over and over again. It does not matter how I explain the problem the response I get are of no help. I even recorded my screen to show the issue as a video file for them and I was sent the same link again. Terrible customer support.”

Posted 3 years ago

“I order one specialist rugby magazine on 1st February so ready for 6tj Feb match and they took money instantly no magazine, so after many msgs they tell me I will get a mag in April and I've signed up for monthly subscription omg shock horror. I cancel and waiting for refund 😒”

Posted 3 years ago

“TL;DR - taken over 6 months to sort an issue with them out, never called me back, inconsistent and useless, buy from them at your peril! Probably the worst customer experience I have ever experienced. Ordered a physical subscription worth north of £120 back in August 2020 (now Feb 2021). I think they lost the order as they were changing IT systems. After multiple emails with nothing other than an automated response I started calling them I have been ringing at least once a month since August. I was promised callbacks on multiple occasions, which never happened. I had to send proof of purchase as they had lost the information. Never spoke to the same person twice. They then confirmed that they had received my payment. They said they do not offer refunds. Was given multiple different reference numbers for my support case, again a complete lack of consistency. At some point in November managed after calling multiple times over the past couple of months to get a new subscription set up. They said that the magazine had been delivered in December, it hadn't. Then called and spoke to their support line, who again said that the call had been escalated and promised to call me back and never did, spoke to different people each time. All I wanted to do at this point was change the physical subscription to a digital one. After not receiving the call past the weeks deadline that they said they would, I rang again on a Monday, and had to ring a further two times that day to speak to someone who knew what was going on, again to be told that they would sort it out by the end of the day, which they didn't. Rang again the next day and finally spoke to someone I had spoken to the previous day. Recommend always writing the name of the person you spoke to down so you can ask to speak to them again but you are unlikely to be able to speak to the same person twice if you reach their foreign call centre. That person then said that they would have to cancel the physical subscription and be able to change it to a digital one and that would get sorted out that morning. I am still waiting for a final resolution on this matter. I get that sometimes data gets lost in systems, it happens, but their complete lack of customer care, consistent misdirection/lying and lack of knowledge is very alarming. I cannot say this strongly enough, I would avoid them at all costs, utterly shambolic and frustrating company to deal with.”

Posted 3 years ago

“I ordered 2 single issues of BassGuitar and have not received them. In the meantime I a being blitzed with "Offer ends in 12 hours" type marketing. I still think the magazinesdirect.com website may be a scam. Is it?”

Posted 3 years ago

“Since this company took over from myfavouritemagazines.co.uk, I've had problems with delivery of Guitarist magazine. One issue delivered twice, and the next issue delivered 3 times, all instead of the issues I ordered. Currently, their email inbox is full so can't get in touch with them. Absolutely useless company.”

Posted 3 years ago

“This company is a shambles. Placed an order in December for years subscription to classic rock which included a free gift and a single issue of guitar techniques. Nothing received. 5 Emails to customer services with varying responses and varying excuses, they even claimed my first issue didn't start until feb until I sent them my order confirmation which clearly stated the first issue was due January, they also asked for prrof of my entitlement to a free gift. I have had a subscription for classic rock for over 8years now and have never had a problem until this shower of ........ took over. I am now contacting the publisher direct and the IPSO to express my complaint. DO NOT USE THIS COMPANY TAKE YOUR BUSINESS ELSEWHERE”

Posted 3 years ago

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Magazines Direct is rated 1.1 based on 233 reviews