Magazines Direct Reviews

"This company does not even deserve 1 star, but it's required to leave a review. \r\n\r\nI had 2 subscriptions with them, one print and the other one went fully digital. I canceled the digital subscription so it wouldn't auto-renew. At the time of cancellation, I had 7 issues remaining on each subscription since I always renew them together. When they canceled the digital version also canceled the print magazine and removed all future issues from both subscriptions. \r\n\r\nNever, never, never use this company. They are dishonest and there is no transparency - you can't even see your billing history in your account, so you have no way to prove anything. I took a screenshot before the cancellation and it showed 7 issues were still on my prepaid subscription (see photo), but they refuse to acknowledge it so I'm out a good amount of money. \r\n\r\nAdditionally, they will not allow you to download your magazines; you can only print 2 pages at a time. If you discontinue your digital subscription, you lose access to everything even things you already paid for. This should be illegal."

"I purchased two limited edition Halloween Metal Hammer magazines on October 13.\r\nI had an issue once I realized that I had to change my shipping address as I used Paypal instead of my card and there was a huge issue there. I got told multiple times that my order \"didn't exist\" about 3-4 times, until I showed multiple pictures of bank statements showing that I had purchased these items, and even got a confirmation email.\r\nAfter this, I still never received a shipping notification and had been unable to create an account on the site to check on it myself for some god awful reason.\r\n\r\nFinally yesterday (11\/7\/23), one arrived. It was \"packaged\" in a thin plastic wrapping if you even want to consider it that, and the magazine is badly damaged. It is bent, has creases, and a huge tear across the front cover. Not to mention, the second one hasn't arrived yet, which one would think they would arrive at the same time.\r\n\r\nI can tell you, after all the trouble with \"support\" and the damage on the one I received, I am not purchasing from this company again."

"I purchased two limited edition Halloween Metal Hammer magazines on October 13.\r\nI had an issue once I realized that I had to change my shipping address as I used Paypal instead of my card and there was a huge issue there. I got told multiple times that my order \"didn't exist\" about 3-4 times, until I showed multiple pictures of bank statements showing that I had purchased these items, and even got a confirmation email.\r\nAfter this, I still never received a shipping notification and had been unable to create an account on the site to check on it myself for some god awful reason.\r\n\r\nFinally yesterday (11\/7\/23), one arrived. It was \"packaged\" in a thin plastic wrapping if you even want to consider it that, and the magazine is badly damaged. It is bent, has creases, and a huge tear across the front cover. Not to mention, the second one hasn't arrived yet, which one would think they would arrive at the same time.\r\n\r\nI can tell you, after all the trouble with \"support\" and the damage on the one I received, I am not purchasing from this company again."

"I've received consistently poor support from Magazines Direct since Future Publishing absorbed Imagine publishing. They lost my purchase history and took eight months over two different tickets to tell me this. Support raised my subscription rates when I replaced an expired credit card. Magazines direct has twice taken my payment and then claimed they never received it. Twice! I had to dispute the transactions with my bank! I'd report them to the Better Business Bureau if they had jurisdiction in the UK.\r\n\r\nI'm convinced that there are language barriers with the India-based support and that they consistently use scripted language to simulate support like a placebo."

"The magazine I've purchased never arrived. I've sent emails about the issue, even offered to pay separate shipping so the company could send me another one, and they simply won't respond. I purchased the magazine in May, waited a month for it and nothing, contacted them about it, and they just ignore me. And I have paid for it in advance! So if you're looking to buy any magazines, try a different company."

"Absolute scam! I wanted to try 6 copies for \u00a36 and then cancelled and they re set up a direct debit and took a further \u00a36 under a different company name which they did 3 times even tho I\u2019d cancelled with my bank so they\u2019d saved my bank details and reset it up illegally then they continued to send me magazines and bill me \u00a344.50 quarterly (several times again) I\u2019ve tried cancelling so many times and they continue to take my money with my bank details! I will have to change my bank card"

"Update on my recent review:\r\n\r\nMagazine Direct have contacted me and refunded the extra payment.\r\nThis shows that perhaps they are listening. We\u2019ll done to their team for acting swiftly."