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Magazines Direct Reviews

1.1 Rating 233 Reviews

3 %

of reviewers recommend Magazines Direct

Company Reviews

1.1

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Magazines Direct Reviews

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 14th May 2023

Magazines Direct 1 star review on 7th August 2022

Marcos R Ricardo

Magazines Direct 1 star review on 24th February 2022

Magazines Direct 4 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They advertised an offer for Countrylife magazine in November 2020 at £6 for 6 weekly copies which I took advantage of. However the magazine was not for me so I did not renew my subscription. Horrified to see that they have debited my account with just under £38 to cover another subscription. I contacted and spoke to someone at Subscription Enquiries who was unhelpful and tried only to sell me another magazine. Avoid!”

Posted 3 years ago

“My experience with Magazine Direct has been a horrific ordeal. I subscribed to both Guitar Player and Guitar World months ago and have not received a single issue of either magazine, nor the t-shirts that was part a promotion. I've emailed several times and mostly got generic responses. I don't even have opportunity to talk someone about trying fix this problem. When these magazines deliveries were run by future media I had no such problems. I'm totally disappointed with this company. Hopefully, I'll may be able to get my money back. I don't want to ever deal with this company again.”

Posted 3 years ago

“Do not buy any magazines from this company. They'll take your money and never send you your magazines and won't even email you back for a refund. This websites a scam!”

Posted 3 years ago

“ordered as a gift for a friend on 7 December for 6 months still no sign of the magazines despite 3 phone calls and e-mails. this company are scammers.”

Posted 3 years ago

“It hasn't made me happy because royal mail is not delivering the tv magazines able they are useable.in fact we are not receiving anything in Horsham at all It's not your fault”

Posted 3 years ago

“This company is a shambles. Placed an order in December for years subscription to classic rock which included a free gift and a single issue of guitar techniques. Nothing received. 5 Emails to customer services with varying responses and varying excuses, they even claimed my first issue didn't start until feb until I sent them my order confirmation which clearly stated the first issue was due January, they also asked for prrof of my entitlement to a free gift. I have had a subscription for classic rock for over 8years now and have never had a problem until this shower of ........ took over. I am now contacting the publisher direct and the IPSO to express my complaint. DO NOT USE THIS COMPANY TAKE YOUR BUSINESS ELSEWHERE”

Posted 3 years ago

“If I could give zero stars I would. I placed an order for four bookazines with MagazinesDirect.com and received an order confirmation and they charged my card. When I emailed them to ask where my order was they 'claim' to have not received the order despite charging my credit card. I'd had to email them a copy of my credit card statement. The order confirmation and order number is not enough for them. Hopeless and incompetent. As the previous reviewer has stated, 'avoid at all costs' otherwise they'll keep your money and not bother to send what you paid for.”

Posted 3 years ago

“Yay Just discovered this page.Absolutely astounded by the volume and nature of complaints.I thought my experience might be unique.Obviously not. I took out a subscription for a magazine in March for £1.00 per month for an introductory period of 6 months.After 5 months I found that my bank account had been debted for £34.99 .I immediately contacted magazines direct and was advised that a refund had been credited to my bank account.Contrary to what I had been told this did not happen. Since then I must have contacted magazines direct at least a dozen times by email and continually received an automated response saying we are currently upgrading our customer services department and will get back to you shortly.After two months I have still not received any refund. I don’t think I have ever come across a company that behaves in such a shoddy,cheap,unprofessional and dishonest manner. It is hard to believe that magazines direct is part of Future plc a FTSE 250 Company.Some future!!As a public listed company Future plc must ensure proper corporate governance of all its constituent parts. The way magazine direct is behaving suggests a company in trouble.It obviously needs investigation and I am will be asking Trading Standards to look into how this company is currently operating.I have also contacted the consumer journalists of a number of national newspapers suggesting that this company is worth investigating. I would suggest that all customers of magazines direct who have experienced an appalling standard of service do the same.This Company must not be allowed to get away with this continual scandalous treatment of customers.”

Posted 3 years ago

“Believe everything you read here. Do not deal with this lot as its a sham. Ruined a birthday present for my daughter who lives in America. Looking now like a long fight to get my money back (if I ever do with the likes of these people) Cant Believe I have been so stupid to fall for this. Please don't end up like me. I will try my hardest to let as many review forums know of them.”

Posted 6 years ago

“Sorry to learn just now about so many bad experiences...I ordered and paid for subscription last Dec. and no deliverirs yet..traied to reach them through email but spme of theis addresses turned out to.be unknown...what can we all do?isthere a chance to ask for refund through visa?”

Posted 7 years ago

“Took Woman and Home subscription out early December 2016 in time to attract a £50 editors choice beauty bag as advertised on their site. On querying its non-arrival this week was told I did not qualify for the gift. I did not make this offer up. Appears to be a deliberate attempt to avoid giving this. On reading the other reviews am really concerned I am dealing with such a disreputable company. Perhaps Trading Standards is the way forward?”

Posted 7 years ago

“Awful customer service. I tried to phone to sort out missing subscription payment and gave in after 46 minutes on hold. Emailed three times and each reply bears no relevance to the problem. Not going to bother again, absolutely appalling company”

Posted 7 years ago

“Horrible. Ordered a single issue magazine in September and never received it. Customer service is a joke because somehow this is my fault. Laughable. Now I have to pay 3 times the price even if I can find that magazine. Do not buy from them.”

Posted 1 year ago

“The magazine I've purchased never arrived. I've sent emails about the issue, even offered to pay separate shipping so the company could send me another one, and they simply won't respond. I purchased the magazine in May, waited a month for it and nothing, contacted them about it, and they just ignore me. And I have paid for it in advance! So if you're looking to buy any magazines, try a different company.”

Magazines Direct 1 star review on 7th August 2022

Posted 1 year ago

“Worst magazine company ever! Don't buy from them. I've purchased a single guitar magazine, never received, then I sent a couple of emails and offered to pay for extra shipping so they could send me again, and no response. Sent another email to figure out if they were going to send me the magazine or not so I could buy from a different company and they just won't respond. If you're thinking on purchasing magazines, buy from another supplier. Magazines Direct sucks!!!”

Posted 1 year ago

“Ordered an annual subscription to one of Magazine Direct home and gardens magazines. WORST customer service I have experience. I opted out for renewal during the year as magazines just never arrived. Despite raising emails, calls and live chat queries with their customer services, the company confirms they have forgotten to send it over 6 months now, ignore requests for refunds and do not acknowledge this request - avoiding the conversation at all costs. 6 month's later no refund and no copies. The approach and false promises make me feel that this company is untrustworthy, unreliable and have taken the money and not delivered. I have never written comments before but this feels completely wrong and I would not want anyone else to have this experience so would suggest they are avoided. For a magazine I always looked forward to, they have now put me completely off buying any of their products again.”

Posted 1 year ago

“oversold magazine, refunded me with no email. also never got email confirmation even after emailing them about it”

Posted 1 year ago

“We previously subscribed to 3 magazines, but opted not to renew. We currently purchase single issues of one, however it is still hit or miss whether we receive it.”

Posted 1 year ago

“Horrible service, don't even know if they are even a real business. I ordered a single issue which I never received. After the first month of waiting they said there was a system issue why it wasn't shipped and that it would be shipped right away. Another month and I still did not get it, they said it was shipped again, probably lost in the mail. I still never got it so I asked for a refund, they said the refund was sent. Waited a week and did not get the refund, they said it was sent and to check with my bank. I paid with Paypal so I filed a resolution and got my refund.”

Posted 3 years ago

“I only received five issues of a six-month subscription and have spent four months trying to get them to send out the final issue. Sometimes they claim that I cancelled the subscription, sometimes they blame system errors, and sometimes they claim that the 'relevant department' has been asked to dispatch the issue, only to later tell me that I am not entitled to it.”

Posted 3 years ago

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Magazines Direct is rated 1.1 based on 233 reviews