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Magazines Direct Reviews

1.1 Rating 233 Reviews

3 %

of reviewers recommend Magazines Direct

Company Reviews

1.1

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Magazines Direct Reviews

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 14th May 2023

Magazines Direct 1 star review on 7th August 2022

Marcos R Ricardo

Magazines Direct 1 star review on 24th February 2022

Magazines Direct 4 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had a subscription for over 20 years to Horse and hound with no problems till July of this year,when the Direct debit was taken from my bank,but have not received any magazines,have given me excuse after excuse.They promise to resolve the problem when you speak to them but do nothing about it,have cancelled my direct debit and will not use them again awful company.”

Posted 3 years ago

“I paid £6 for the first 6 issues of country life. The money was taken out of my account. I have still not received the magazine. The phone line for customer service just keeps you hanging on and on and on. I will be investigating this further.”

Posted 3 years ago

“Absolutely disgusted with MAGAZINES direct. I used Tesco club card vouchers for an ideal home subscription in May!! Despite sending around 12 emails all I’ve had from them is excuses claiming “system problems” and not a single magazine. it is now mid sept, I’ve spoken to Tesco as they should not be offering a deal that cannot be fulfilled -they didn’t seem that bothered. AVOID THIS COMPANY AT ALL COSTS”

Posted 3 years ago

“I order a few magazines in the end of August. Received email confirming the purchase and that they had been dispatched. Never received my order and despite trying to contact their customer service (both by email and call) never received any reply. Awful customer service. Do yourself a favor and never buy anything from this joke of a company.”

Posted 3 years ago

“Absolutely rubbish! I took out a subscription to Ideal Homes magazine with Tesco Clubcard vouchers; I got confirmation of the order and my first issue was due in July: did not receive it; complained via phone - reassured I would get that issue ( never arrived). August issue didn’t arrive - phoned (told it would be sent within 7 days...never arrived). Emailed to complain, told that as I was paying by direct debit I needed to confirm my details to ensure future deliveries...(hello..? I paid via Clubcard Vouchers?!!). It is now past mid-September and I have received nothing..COVID 19 or no COVID 19, this is disgraceful and there is NO excuse for this shoddy lack of service/no show magazine: I am disgusted with this company! 0/10 and not a happy customer!”

Posted 3 years ago

“I took out a gift subscription and cancelled the direct debit after it was taken for the year. After a gap of over 18 months they reinstated the direct debit and will not give me a full refund. Even a partial refund should,have been back in my account within 10,days. Still not in there after nearly a month.”

Posted 3 years ago

“If I could give them a 0 * rating, I would have chosen that. Ordered in May. 4 months later I haven't received a single issue. I have contacted them a number of times. At first they denied receiving my order until I sent them the confirmation email but didn't make any difference as I still haven't received any magazines.”

Posted 3 years ago

“Do not use Ordered 1 x magazine and received email for 5 subscriptions to completely different magazines. To make this worse... they have sent me 3 separate emails which concludes has been ordered 3 x times of magazines I have never ordered. The site says it’s open Saturdays but just voicemail saying they are closed. Be so careful when ordering from this company.”

Posted 3 years ago

“DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. On 7 July I renewed my annual subscription (£97.40) for the TV Times with Magazines Direct. On 17 July I received an email from them thanking me for subscribing to Woman & Home magazine. I emailed them to say that this was incorrect and that I'd renewed the TV Times subscription. I emailed a copy of the TV Times renewal letter. I was asked to phone them and they said I needed to provide proof of payment which I got from my bank and sent them. Despite them having copies of their renewal letter and my proof of payment and despite innumerable weekly emails they seem incapable of resolving the issue. I have emailed them today to say that if I do not get resolution of the issue within the next week I want my money back.”

Posted 3 years ago

“In the last 2 months I have not received my TV Times on time for at least 5 times. I will then receive receive it 4 days after its start date. I contact Customer Services and get and apology and a weeks extension added onto my Subscription. I have just spoken again to the company and find that no additional weeks have been to my account. What a complete SHAMBLES.”

Posted 3 years ago

“Magazines Direct is a red flag. Buy at own risk!! I had two magazine subscruptions setup. Had two issues show up for one subscruption and 0 for the other. They took out a direct debit which I missed in my emails from them. Had to dig through the junk. When I went to the site to cancel the subscriptions or question where my missing issues were the sight had changed and suddenly didn't recognize my email at all, which they are still emailing me so that is complete BS. Straight to the bank and cancelled both. Its far far simpler and cheaper to just buy them off someone on eBay. More secure too.”

Posted 3 years ago

“Have used for many years but will not be using again. Service very poor. Have bought for myself and for a gift. My copy stopped arriving three months ago. Customer Services blamed post office! Now my copy has arrived out of the blue but recipient of gift has stopped receiving their copy. Very embarrassing and a waste of time and money.”

Posted 3 years ago

“I used Tesco Clubcard vouchers to buy a subscription of Living etc magazine. The confirmation email told me that my order would be processed and I would hear back within 72 hours. Several enquiries and three months later, they appear to have done nothing to process the order stating ‘system problems’. Pathetic excuse of a company, and Tesco did almost zero to help my case. Have asked for a refund, but don’t hold out much hope of it happening.”

Posted 3 years ago

“Received I issue of Gardeners in July World.Had a query re my subscriber number inJuly that was verified by phone ok. Now they cannot find my details at all.Very odd way to run a business in my opinion .Good record keeping is essential in business”

Posted 3 years ago

“They are scammers. Charged my parents $500, instead of $95. They said we could cancel in 10 days. I called them and they said NO, that we are not allowed to cancel. We had the same problem with them a year prior. I told them to not call my parents because they have dementia and I am in charge of their finances. We had to cancel credit card.”

Posted 3 years ago

“Subscription taken out in May. Magazine not received. Have been chasing it up with them since 29 May. Excuse is they are working from home so everything taking longer. Each email contradicts what a previous email has said. The customer service is no existent. Coronavirus is an excuse, other companies are working from home and doing a great service. This firm is the pits and if I could they would not even get one star. Complete rubbish company.”

Posted 3 years ago

“Abysmal company with the worst customer service I have ever experienced. Didn't send out any magazines for 7 months due to a system error at their end, then said they couldn't provide back copies but I could buy them at more than double the cost. DO NOT USE THIS COMPANY!!”

Posted 4 years ago

“Don't order from them. They give you the option for the order then they say they can't take the payment and the offer has expired. Very, very bad service.”

Posted 4 years ago

“I ordered a subscription as a Christmas gift for my mother on 9/12/2019; nothing has arrived and I have spoken to them on two occasions not counting today. The payment left my credit card account and I received no details of an account number until I asked for it again today. The magazine I ordered for my sister through another company at the same time has sent her 3 copies. Why do reputable magazines allow themselves to be sold through scammers like these?”

Posted 4 years ago

“My elderly mother bought a subscription with this company on 6th December and paid £31.99, she hadn't had a magazine so called them and they say they have no record of the order - the money has left her bank , when she told the lady this she put the phone down! Avoid at all costs”

Posted 4 years ago

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Magazines Direct is rated 1.1 based on 233 reviews