“This was a birthday present and the envelope went to the persons address before birthday with delicious on the label so was quite obvious what they were getting.”
“I ordered and paid an extra 9:90 for the Oct & Nov issues on 13th Oct hoping it would reach my son's birthday on 23rd Oct with. the annual subscription being a birthday present how wrong I was in believing this would happen!! after 4phone calls a copy eventually arrived in November ! not at a 'll impressed with this service and it ruined the surprise it was supposed to be on the actual day...”
“I feel unable to give a good review as the gift I ordered and paid for has yet to start, and unfortunately no confirmation email has been sent to the recipient.”
“Ordered this for a birthday present at the beginning of October...the recipient still hasn't received it! It would have been nice if a card could have been sent to say the first issue wouldn't be sent until the December issue...just in time for a Christmas present! Disappointed!”
“I ordered three magazine subscriptions, one I have yet to receive a confirmation email from and the other two I have had to ring because of incorrect timings. The Classic Motorcycle I expected to start straight away and they weren't going to send it until after Christmas. The Marie Claire magazine was the reverse and they are sending it out in early December when it was meant to be a Christmas present and they are unable to change this. I made the timings very clear to your colleague and she even read them back to me correctly. So I am having to give you a poor rating.”
“Purchased a Gift Subscription to Grand Designs Magazine on 22 Oct 2013 for a birthday present for 10 Nov, thought this would be in plenty of time, but nothing arrived as at today, 6 Nov. Seem to be a number of intermediary companies involved, all sending emails, somewhat confusing. Finally had a confirmation email, which I replied to two days ago asking when something would be received, but no response as yet. Free Gift also mentioned in offer (free tickets for Grand Designs Live), but nothing received/no mention yet. Bit disappointed at the level of customer service. As this is for a gift, I would have thought they would have made more effort to get something to me. Will not be using again.”
“Purchased a Gift Subscription to Grand Designs Magazine on 22 Oct 2013 for a birthday present for 10 Nov, thought nothing arrived as at today, 6 Nov. Seem to be a number of intermediary companies involved, all sending emails, somewhat confusing. Finally had a confirmation email, which I replied to two days ago asking when something would be received, but no response as yet. Free Gift also mentioned in offer (free tickets for Grand Designs Live), but nothing received/no mention yet. Bit disappointed at the level of customer service. As this is for a gift, I would have thought they would have made more effort to get something to me. Will not be using again.”
“The process was very easy and the price very reasonable. However it was necessary for me to have a monthly direct debit rather than six monthly or annual.
I double checked my order, and asked my husband to check and it seemed that monthly was what we had ordered.
Yesterday I received confirmation from the magazine itself and the direct debit is annual. When I phoned them the best they could offer was six monthly so I had to cancel the subscription.
I realise this could be seen as a small issue but it was important to me, so this has proved to be frustrating and very disappointing.”
“I have had no confirmation of purchase and. No receipt or details of when delivery will begin or card to give as gift. Disappointing this review is first acknowledgement of purchase”
