Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Maisons du Monde Reviews

1.2 Rating 124 Reviews

5 %

of reviewers recommend Maisons du Monde

Company Reviews

1.2

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Maisons du Monde made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

34

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service I received the wrong items. I contacted Maisons du monde through their website, by email, on the phone. Nothing worked. I am left with items I didn't want but paid for. In the meantime, obviously, I didn't receive what I wanted. Completely unacceptable, even in times of COVID.”

Posted 3 years ago

“Website seems genuine and looks good. But don't be fooled. There are no customer service teams. The phone lines are turned off and not working. My item arrived damaged and i cannot contact them to get a refund. 1) This company should not be allowed to sell. 2) This company should not be selling if they have no customer service team. 3) This to be sounds like the work of Fraudsters I have yet to receive a refund!”

Maisons du Monde 1 star review on 6th August 2020

Maisons du Monde 1 star review on 6th August 2020

Maisons du Monde 1 star review on 6th August 2020

Maisons du Monde 1 star review on 6th August 2020

Posted 3 years ago

“I would strongly discourage anyone from purchasing from this company. I purchased some chair covers that do not fit and I have been trying to return then for almost 2 months now. They initially sent me an email to confirm the return mentioning that DHL would get in touch to arrange the collection. That was in June and now it is August. Have not heard from DHL, have sent email to the Maison du Monde customer service which have not been replied. I have also just tried to ring their customer service number and the after sales option is conveniently unavailable. I then spoke to Emma in sales who said that unfortunately she could not help me. I spent almost £200 on something I cannot use and I really regret I did not buy it from a reputable company as clearly Maison du Monde is not one! Stay away from them if you can.”

Posted 3 years ago

“Worst customer service ever. I cancelled an order 3 days after placing it both online and by calling them. More than 3 weeks later still waiting for a refund, and being asked when I want the item delivered. Now I need to wait for the delivery and do not accept it. Are they really serious? Apparently, they are even proud of this procedure, so much that they have included it in their terms and conditions that you can find online. No serious company will have that, it does not make any sense. I guess they want to keep couriers busy for no reason. If it is a public company, investors should be worried, what a mess.”

Posted 3 years ago

“Do not order on-line, the order nether was delivered, impossible to contact the customer service and still no refund after 3 months”

Posted 3 years ago

“Decorating your first home is supposed to be a joyful experience, Maison du Monde makes sure that is NOT the case... We received a gift card from our friends as welcoming present, making the order was a nightmare as the system was not processing the code. After a very long wait on the phone, we managed to place the order (June 1st). It’s been more than 2 months and we haven’t received the items. I managed to call the logistic partner and they say that they will NOT Proceed with the delivery as they only have 2 out the 3 packages. When I call Maison du Monde, they say that they will not send the third package as they don’t have the table on stock anymore (no email, no notification... I only hear about it when I call). Finally they agree to contact with the delivery company to give the 2 packages and refund me the table... this was over a week ago... again, NOTHING! After calling their “ customer service” line, their only solution is for us to be “patient” - WROST EXPERIENCE EVER!! Would not recommend them, never buying from them again!”

Posted 3 years ago

“I wanted to pick up 2 somiers for a bed. On the website it stated shops had stock, but when I got to the shop they said they don't have them in stock but you have to buy them online with an added 50 Euro's delivery fee. Scam shop. Don't buy.”

Posted 3 years ago

“Furniture arrived broken, no reply to emails”

Posted 3 years ago

“I bought 2 long vinyl runners for a wooden floor in a kitchen. Only 1 arrived, the other never turned up. The lady on the phone began speaking to me in french and then when she started speaking english said she couldn't help me. Filled in online forms twice and still no response. Out of pocket. Dreadful website and after sales service.”

Posted 3 years ago

“Not only will they never tell you why you are not going to receive your order but they do not have ANY customer support. No phone service to contact, you call and it says 'sorry this service is unavailable'. No email alias to even contact. No online form to fill in. Its like one massive scam.”

Posted 3 years ago

“Avoid to order @ this company Very bad quality Not possible to return as promised No answer to my emails and no answer on the phone After 6 weeks they propose an indemnity of 150€ for a dressing full of default the price was 1750€ Expensive and no quality”

Maisons du Monde 1 star review on 22nd July 2020

Maisons du Monde 1 star review on 22nd July 2020

Maisons du Monde 1 star review on 22nd July 2020

Maisons du Monde 1 star review on 22nd July 2020

Posted 3 years ago

“Ordered a couch and some house accessories. Delivery was 8 to 10 business days. Final delivery nearly a month. Cancelled and requested a refund. Has to do it separately per product.. Worst experience. Never would have imagined a chic shop like this would be so shitty. Will never buy here again.”

Posted 3 years ago

“SCAMMERS! THAT'S ALL!! FAULTY GOODS AND NO REFUND. ALSO NO WAY OF COMMUNICATING WITH THEM BECAUSE THEY IGNORE EMAILS AND HAVE NO PHONE NUMBER!!!”

Posted 3 years ago

“where do I begin. best to read all the 1 star reviews. they are all true.”

Posted 3 years ago

“Do not buy from this company. Poor quality items that are impossible to return for a refund. Customer services are non existent”

Posted 3 years ago

“Terrible company. We ordered furniture for the garden, several months after the delivery date we are still waiting. At their helpdesk they indicate they can not help us.”

Posted 3 years ago

“Ordered a outdoor table in May, MdM said it would be 5 weeks delay, that was fine - but we never heard anything. Eventually checked at the start of July as it seemed late and the tracking info said it had been with the courier firm since June 12th, although we had heard nothing. We tried to chase them but it was impossible to get through to the courier firm (tracking number provided was invalid) or MdM.... maybe they have gone bust? I would seriously recommend not buying from this firm unless you want to be ripped off. Trading standards need to close them down asap.”

Posted 3 years ago

“Do not buy from this company. I bought furniture many times from them, but the last shipment they broke the furniture and gave me a gift card.... but it doesn't work and I want to return 2 taburete, but they don't come and pick them up. I have spent hours on the phone getting trough talking to different people, and they say that they will come for the return and that the gift card will work, but nothing has happened. VERY BAD SERVICE!”

Posted 3 years ago

“Horrendous company I am £500 out of pocket. Order at your peril”

Posted 3 years ago

“Purchased an expensive adirondack chair and stool. Items arrived very poorly packed and broken, after waiting weeks for delivery. Will not order again from this merchant.”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

Maisons du Monde is rated 1.2 based on 124 reviews