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Maisons du Monde Reviews

1.2 Rating 124 Reviews
5 %
of reviewers recommend Maisons du Monde
Company Reviews Questions Metrics
1.2
Based on 124 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 36%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Maisons du Monde 5 star review on 2nd October 2022
ER
Maisons du Monde 5 star review on 2nd October 2022
ER
Maisons du Monde 5 star review on 2nd October 2022
ER
Maisons du Monde 1 star review on 2nd May 2022
Vanessa Pardal
Maisons du Monde 1 star review on 2nd May 2022
Vanessa Pardal
Maisons du Monde 1 star review on 2nd May 2022
Vanessa Pardal
Maisons du Monde 1 star review on 2nd May 2022
Vanessa Pardal
34
Anonymous
Anonymous  // 01/01/2019
Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sophie C
Verified Reviewer
“So unprofessional !!! I made an order online the 6th of Jan. The first parcel arrived late with a damaged article. I received a refund. The second parcel arrived late as well, end for Feb. I received only one part of my delivery and all the dinner plates were completely broken !!!! The customer service told me that they can send me back the plates but I had to wait 2 months for that !!! Unbelievable ! And on top of that, they told me that 2 of the items I have ordered in Jan are now out of order. I had to wait mid April to have my refund on those articles !!!! So unprofessional !! To compensate all the inconvenience, they offer me a £ 25 Voucher (email attached) but I have to wait the ordered to be completed to have it...End of April, I received all the plates (dinner, dessert and soup) but the soup plates were broken again !!!! The customer service proposed to send the soup plates again and I was supposed to receive them between the 7th and the 13th of May. The 14th of May, nothing received. I called MdM and they told me that my delivery is late but they can't tell me when it will be delivered.... so they told me that I will have a new voucher to compensate the delay... again once the delivery is completed !!! I finally received the soup plates on the 28th of May and again they were completely broken !!!! 3 delivery and 3 times the plates were broken, I've never seen that. I called again the customer service and asked for a refund this time as I was fed up to call them every two weeks.... and I asked as well for the 2 vouchers I was supposed to have now the order is completed !!! The girl on the phone told me that she can't do 2 financial actions as the same time !!!!! Unreal !!! She told me that she can only do the refund. I explained her that I have an email proving that I am supposed to have a voucher but she told me that she can't see the email and even when I told her that I can send the email to her, she didn't reply and almost laughed at me !!!!!! I asked to speak to her manager and she told me of course that her manager was busy and that he will call me back by the end of the day and of course he hasn't called me back !!!!! After 5 months and all the inconvenience I had, I have never seen a such poor quality of service, they are not serious and so unprofessional !!!!!!!”
Helpful Report
Posted 2 years ago
Helena
Verified Reviewer
“Hi all, I recommend you stay away from this company. I made an order in January 2021, returned a stool and a light and have not received the refund of 124.98 Euros yet. After numerous emails and phone to customer service, they made empty promises of refunding the funds. To this date I still have not received it. I will take legal action in the next couple of weeks to get this sorted as I want my money back. The whole experience I had as a first time customer just goes to show that they do not actually value their customers at all. I took a risk by ordering their for the first time and got screwed over right away. Dissapointing on all levels.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“DO NOT ORDER FROM THIS COMPANY! Wish I had read the reviews here first! Over a month since I ordered from them - a nightmare trying to get in contact with them - my product never arrived. They take your money and run basically!! They should be removed from the net immediately - crooks!”
Helpful Report
Posted 2 years ago
Shiyun Jiang
Verified Reviewer
“I have ordered an item back to April and still have not received it. They have not even dispatched it after 2 weeks. I contacted their customer services and what they asked me is to wait for the confirmation. **************** 17 May 2021 After I spoke to 3 people from customer services and hearing them promised me the item will be sent as soon as possible, I still have not received the confirmation of delivery. The item is still in their warehouse and has not gone out. I have asked them to transfer me to their manager and they said no that is not possible. Their customer service team is useless and can not do a single thing besides asking you to wait. I will definitely not order anything from them again and I will advise you not to do that. They are a bunch of scam and the only way they do business is asking you to wait and wait!”
Helpful Report
Posted 2 years ago
RMT
Verified Reviewer
“I wouldn't even rate them a 1 star its been that DIREFUL. I placed an order with this company in January, it is now April and I have still not received my order ! Thats 4 months, 4 MONTHS !! If I ordered from America it would come quicker but apparently they are blaming "brexit" as the cause. Not only that but they are the worst company to reach out to, I tried emailing and received no replies, I had to download messenger and contact them through social media to get a response which took days in-between replies and to only find out my order had been lost. If I hadn't gone out of my way to get in touch with them through multiply avenues they wouldn't of even noticed my order wasn't delivered, they have no system in place to communicate with their courier it seems. It gets worst.. so not only did they not really care that the items have gone missing, all they offered was to send out a replacement which would take another MONTH ! It is so insulting its almost funny. I asked for a full refund which they said would take TWO WEEKS to go through even though they can take my money within a day and......THEY'RE STILL CHARGING ME THE DELIVERY FEE. Thats insane ! They offered not a single good-will gesture for these abysmal events if I was having a refund, I would only be allowed some sort of compensation if they sent the items out again.. how does this make sense ? APPALLING company I hope the director of this shambolic business is notified of all these bad occurrences! I truly hope this never happens to someone who is less tech savvy or elderly because its been a hurricane dealing with this atrocious company.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Terrible, terrible service. I ordered a large mirror which arrived with the glass completely shattered. Called to get a refund and they confirmed that they would process a refund within 2 weeks. I didn’t get the refund, called again and they said I would get my refund in the next 3 days. It’s been a month now since I received the broken item and I still haven’t received the refund. They won’t pick up the phone or respond to my enquires.”
Maisons du Monde 1 star review on 22nd March 2021
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“A 1 star is very generous! I ordered a £45 tray with postage on 12 December and it still has not arrived! I have tried to make contact on loads of occasions but there is no email address or any customer service number that works - it just gets cut off. Any ideas? Do not use this company if you want your goods to arrive.”
Maisons du Monde 1 star review on 13th March 2021
Helpful Report
Posted 3 years ago
Natalia
Verified Reviewer
“Avoid them! We were waiting for our side tables 2 months, they camw completely trashed. No respod from company to return them. This company is a big joke and they are scams! Just choose different company not them! Waist of time and money”
Maisons du Monde 1 star review on 11th March 2021 Maisons du Monde 1 star review on 11th March 2021
Helpful Report
Posted 3 years ago
Nada
Verified Reviewer
“What ever you do, stay away from this company. They could not be more unprofessional if they tried and have caused me a great deal of stress after selling me a defective item. I'm not joking when I say I had a nervous breakdown on the phone with them after trying to contact them repeatedly for weeks and getting the same empty promises that someone from management would call me back. I bought a very expensive chandelier from them which had a missing piece that is made clear it was required in order to safely fit the light. I only found out after I had the electrician over and am now £48.50 out of pocket for the wasted visit. I expected they would pay me compensation given that they themselves said the item was defective. It turns out that they simply never provide the crucial piece, it doesn't appear in the list of parts supplied, yet it does appear in the product instructions! They offered me a replacement light despite me telling them I would still have the same issue of the missing crucial piece!! The sad thing is I really wanted to keep the chandelier and asked them many times for the details of the crucial piece so that I could fit it safely. Over the course of 3 weeks, they kept promising me that someone would call me back "within 48 hours". Needless to say it never came. They simply don't care. As a result they had to refund me the item costing £659, yet I am still out of pocket for my electrician's bill of £48.50. Shame on you Youssef, Yasir, Souffian and all the others I dealt with. It reflects so badly on you that you made empty promises to call me back and simply restarted the 48 hour clock at each phone call I made chasing any updates. In the meantime, I strongly urge you not to buy any of their electrical items as this will happen to you too - they are still selling the item I bought so clearly they have no interest in worrying about selling a defective product.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I always thought that this company is a kind of premium brand because prices are high and the website appearance. It's the first time I ordered from this company and I don't recommend it to anyone. I ordered a mirror and also added a vase because the delivery cost is very high so I thought it is worthy. When I got the parcel they just send me the vase and they didn't send the mirror (the main item and most expensive item in my order), the invoice inside the parcel says mirror "quantity 0". I contacted customer service and they just replied that they decided not to send the mirror because it didn't meet the HIGH standards of Maison du monde. They didn't inform me about it before they sent the parcel as they knew I would cancel my order in that case. LACK OF COMMUNICATION & POOR CUSTOMER SERVICE, they refuse to refund me the delivery cost. It's the HIGH STANDARS OF MAISON DU MONDE.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I have recently bough a bed frame form the site and when it did arrive, not only was it faulty but it did not come with bed slats. When checking the product page after, I saw that on it it clearly says that mattress is not included and then that spring bed slats are recommended. When I called to ask what that was about I was told that that is how all beds in France are sold (as a UK customers I some how should have guessed that I suppose) and by the wording in the as, again I should have somehow known. They did not offer to send slats ( I needed to pay an extra £200+ to make the product usable) and didn't even offer to amend the wording on the site. Be aware and stay away.”
Helpful Report
Posted 3 years ago
Matt
Verified Reviewer
“Beware of this company. They are scammers. We ordered a garden table from them in August. Tried to send it back by initiating a returns request through their website. Nearly four months later, no response despite numerous follow ups. It appears many people have the same experience. Don’t touch them with a barge pole. They shouldn’t be in business.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“After months of trying to figure out how to return items,, with no help from customer service,, we received a partial refund that didn’t make sense,, there was over £100 missing. Now they do not get back to us and ignore emails. Absolute joke!!!!!. Avoid this shabby company.”
Helpful Report
Posted 3 years ago
Still Waiting For A Refund!!
Verified Reviewer
“Absolutely awful experience! Ordered 2 pieces that arrived smashed to bits! They make it extremely difficult to contact them. No answer to their phone. The delivery took 3 months (which we understood due to current difficulties) however the website therefore wouldn’t refund, as they calculated dates from date ordered not delivered. No reply to emails! I wished I had seen the numerous similar reviews on trust pilot! Def avoid this company/- it’s a complete scam!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered a small chest of drawers on 27/7/2020. £70 (including delivery) for a small carved side table. I received an email to say it had been despatched on 29/7 and that the shipping partner, Chronopost, would be in touch with me about delivery... then nothing. The estimated delivery was 31/7- 13/8. No communication from either company and no delivery of my item. The item was still available to purchase from their website during this time. I waited until the 13/8 to message Maisons Du Monde just incase. Again the item was still in stock online (I checked before messaging). They took 7 days to get back to me to say, it was despatched on 29th June but in fact now the item was sold out and I would receive a refund In 10 days. I had NO communication from either company and it had taken me messaging them to get this refund. If I hadn’t they would still have my money, I would have no refund and no communication at all! To top it off the end of their reply said ‘We hope you’re not too cross with us’ How patronising! I am a returning customer to Maisons Du Monde. I have purchased furniture/home accessories from them several times. I don’t feel that I will consider this company again in the future after being treated this way”
Helpful Report
Posted 3 years ago
Finn Young
Verified Reviewer
“We bought a dish rack from them (£30), firstly there was no tracking information and it arrived late, when we got it is was damaged, the website would not process the return and kept stating error, we called the helpline and they processed it for us, we have now been chasing for 4 weeks to get our money back , we have sent 5 messages and spoken to a number of unhelpful and rude people!”
Helpful Report
Posted 3 years ago
Hollie
Verified Reviewer
“Had my delivery arrive, and it was broken and bad quality. Immediately filed a complaint via the website and wish for a refund. I also added photo evidence. No response. This was in June. Two months later still haven't heard anything, despite having issued two more complaints via the website - cannot see another way to contact them. So I have a broken shelf sitting in my house, no refund, and no way of getting in contact with this company. Basically stealing money at this point, the company is a shambles, and have previously had broken deliveries from them that have been hassle to get a refund from. DO NOT USE!”
Helpful Report
Posted 3 years ago
Taylan
Verified Reviewer
“CAUTION !!! Never ever buy anything from them. SCAM AND FRAUD. I will go to small claims court... Ordered a bookcase and some other items, worth quite a lot of money. Ordering process and payment were just fine. Bookcase arrived 2 weeks later - it was clear that the delivery company (or Maisons Du Monde depot) mistreated the box which was damaged all over. Inside the box, the bookcase was broken, some shelves smashed. Contacted them online immediately for a refund and the collection of the item. 4 weeks on, no reply whatsoever. No other way to contact them unfortunately, you need to fill an online form. After waiting long enough, called the number on their website several times (at least on 10 different occasions): same answer each time - "we can't help, after sales department do not work at the moment due to COVID". They repeatedly suggest I need to wait for an "unknown period". It is so convenient to blame it on COVID, isn't it? People get so shameless to cover their incompetency and fraud in the name of COVID. Maisons Du Monde is one of them.”
Helpful Report
Posted 3 years ago
Katie Mack
Unverified Reviewer
“I wouldn’t even give them 1 star. Faulty goods, long delays and a customer service team that doesn’t exist. Only way to contact them is via social media to which you get an automated response. How are they even allowed to still trade?!”
Maisons du Monde 1 star review on 15th August 2020
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I found a beautiful piece of furniture perfect for my second living area. However, there is not an "add to cart" button on the website. I used the "contact us" on the website to ask how to purchase the furniture. After waiting several days and no one contacted me, I placed a phone call to the number listed on the website. The recording states that wait times are 25 minutes. I stayed on hold waiting to speak to customer service for almost an hour, and no one answered. I think this business is completely fake! After reading all of the reviews while waiting for someone to answer, I am convinced this is not a place to shop, and will be finding furniture elsewhere.”
Helpful Report
Posted 3 years ago
Maisons du Monde is rated 1.2 based on 124 reviews
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