Name: Manière De Voir
Rating: 1.61

“WORST EXPERIENCE EVER. When making order, i have chosen ROYAL MAIL delivery, but the order was sent by DHL and i paid additional $90 for the DHL custom duties. Customer support answered just that they did sent it by Royal Mail and it’s me who is crazy 🤣🤣🤣 I was so stressed by DHL bombarding me each day with text messages : PAY! Pay! Pay!” I will never purchase again from this site!”

Helpful Report

Posted 4 years ago

“Poor delivery, poor returns policy and POOR CUSTOMER SERVICE.... as the owner of the company you should be concerned and not just tweet about how successful you are... all you need is for customer's to start boycotting you!!!”

Helpful Report

Posted 4 years ago

“If I could give ZERO stars for the customer service this company provides I would because 1 star is too much for the experience I had with them. I am a Canadian customer, therefore, once the product is delivered, I am required to pay duties and taxes on the product. No problem there. I order one shirt and one pair of pants. I received the shirt but no pants. When I contacted the company, they said the pants were sent Ina separate shipment. Problem is, this company made a mistake and wrote both the shirt and pants on the first package delivered to me, therefore I paid duties and taxes on both items when I only received the shirt. Then the pants arrive and they are asking me to pay duties and taxes on BOTH items AGAIN. When I contacted customs, they told me that Manière De Voir were obviously at fault for labeling both items on the first package and the only way to fix the issue is for their company to reissue two invoices separately per package instead of both items on one invoice. I have spoken to about 10 different people through email at Manière De Voir and every single one refuses to fix the problem and keep telling me they don't deal with custom issues. I've asked them to pick up the phone to call me as everytime I reply to their emails, a different person replies back with zero knowledge of the issue and I have to sit there explaining the issue over and over again with the same result... But still two months later, no call. Shame on them for their terrible customer service and being ok with their loyal customers being ripped off and double paying when all they had to do was reissue the invoices correctly. I would NEVER EVER shop with them again.”

Helpful Report

Posted 4 years ago

“Ordered yesterday and product arrived today. Very happy with the purchase which is exactly as pictured and by far exceeds expectations for the money. Will definitely purchase from them again.”

Helpful Report

Posted 4 years ago

“Terrible! You guys need to make a label for people to print and you deduct it out or refund. It was gonna cost me $165 to send back and I only Spent $150 or so with you guys :/ terrible never again now I’m stuck w clothes at don’t fit or can exchange wow!”

Helpful Report

Posted 4 years ago

“I'm really quite shocked by all of the bad reviews. I purchased for the first time last week and the quality of the clothing is amazing. I bought 4 all in 1 tops, 2 I've sent back, which were the corset style ones, which were lovely just didn't suit my large bust area (and that's nothing to do with this company, all shops are the same in this style, unfortunately). The other 2 tops were really nice. I also bought a skirt, which unfortunately had a fault with the zip but their customer service was 1000% and within 2 days the problem was resolved. I will definitely be purchasing from here again”

Helpful Report

Posted 4 years ago

“Ordered in the evening and came the next day !! Was extremely quick. Amazing quality unique products. My daughter is in love with all her new bits.”

Helpful Report

Posted 4 years ago

“The quality of the cloths are very poor and they really look different than what they seem in the picture It’s really unfair that they don’t provide a return label and don’t cover the return cost; for them advertising in US market and not being accommodating regarding the shipment is lack of professionalism and customer service”

Helpful Report

Posted 5 years ago

“Amazing quality”

Helpful Report

Posted 5 years ago

“Not a Wigan fan but f*ck it what a c*nt”

Helpful Report

Posted 5 years ago

“placed my order two weeks ago and still no tracking number.. i believe this place is a scam”

Helpful Report

Posted 5 years ago

“Still waiting for my delivery to arrive. Waited almost a month and still no sign of it arriving. Contacted them and was told they’d get back to me. Still waiting.”

Helpful Report

Posted 5 years ago

“Placed an order that totalled £300 and nothing arrived. Emailed the company and was bombarded with abuse being called a troll. Will never use this website again nor recommend to anyone else.”

Helpful Report

Posted 5 years ago

“I hope someone has contacted the BBB about this company, I’m nearing two weeks without a tracking number and no way of knowing if my package will ever come.”

Helpful Report

Posted 5 years ago

“I ordered two tracksuits and a hoodie, and I was notified AFTER I placed my order that the hoodie was out of stock.. yeah, real coincidental. I've gone back and forth a couple times waiting for my refund since the 9th of July (almost 3 weeks now), the first time I got told that ive already been issued a refund and to 'check with my bank', and the second time, I got told I'm being sent a refund within 3-5 working days? Now I'm waiting. I read some other reviews before I bought about people not receiving refunds, but honestly didn't think it would happen to me now, during a pandemic where people (and myself) are literally struggling, and out of a job. Absolutely disgusting..”

Helpful Report

Posted 5 years ago

“This company is very bad and slow at getting back to you don’t order from them there customer service is very bad you get emails stating you’ve received your parcel or your parcels been delivered when it hasn’t I just want a refund but they never answer you I spent £114 with this stupid company”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THESE PEOPLE UNLESS YOU PLAN ON DEFINITELY KEEPING EVERYTHING!!! It would have cost me over 200 dollars to return 3 items that came up to 207 by itself. I bought over 400 dollars worth of items and when I reached out to customer service like everyone else here they brushed me off stating as per our returns policy we're unable to cover any costs of returns, this is due to the payment being made to the courier to return back to us. Please note this is stated in our returns policy that you can read on the link here > https://www.manieredevoir.com/pages/returns-policy These people are crooks, and I will never again order from them again. Who tf pays 200 to return items that cost 200?!”

Helpful Report

Posted 5 years ago

“Terrible customer service and product. They do not work with their customers to return or exchange items given that their size chart is completed off! I just paid $71 to return the worst items bought.”

Helpful Report

Posted 5 years ago

“I think this company has very poor customer service and business practices especially for their international patrons. I’ve never online shopped with a company that either doesn’t cover the shipping cost for returns/exchanges or at least generate a label upon you paying the shipping that way all bases are covered to ensure that the package is delivered successfully. I spent over $20 on shipping for an exchange just to have my package be delivered back to me after a month because they didn’t want to cover the custom fee. They make it very hard to rectify any issues you might have with your item and all they have to say is sorry but we don’t cover shipping...not trying at all to figure out a way to resolve the problem. Now I’m left with a pair of pants that I can’t fit and didn’t even want to return but exchange for a bigger size. I will never shop with them again and suggest that anyone especially international think twice about doing it as well. Very poor service”

Helpful Report

Posted 5 years ago

“I think this company has very poor customer service and business practices especially for their international patrons. I’ve never online shopped with a company that either doesn’t cover the shipping cost for returns/exchanges or at least generate a label upon you paying the shipping that way all bases are covered to ensure that the package is delivered successfully. I spent over $20 on shipping for an exchange just to have my package be delivered back to me after a month because they didn’t want to cover the custom fee. They make it very hard to rectify any issues you might have with your item and all they have to say is sorry but we don’t cover shipping...not trying at all to figure out a way to resolve the problem. Now I’m left with a pair of pants that I can’t fit and didn’t even want to return but exchange for a bigger size. I will never shop with them again and suggest that anyone especially international think twice about doing it as well. Very poor service”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Manière De Voir Reviews