“Well hello there, Listen I send already a lot of emails I didn’t get any of replying to me yet, so I am still waiting for my delivery that just stuck in there in a Bloody Hermes deposit, if not can you Please REFUND MY MONEY??? ORDER - #969149 — DECEMBER 29 2020”
“Shocking customer service, even worse quality of clothes. Don’t expect customer service to reply to your emails no matter how many times you chase them.
Don’t expect a refund to your card but rather a credit note, and they will refund you less on the credit note than you paid. The parcel delivery company will also change during the process from Hermes to Royal Mail so tracking won’t work. Delivery takes ages too, it’s been 2 weeks and I’m still waiting on my parcel to arrive with shipping days constantly being delayed with no updates. You also have to pay for returns
Better off going boohoo man, same quality for fraction of the price.”
“Unless you have a body of a super model (really tall and skinny) this brand is not for you, I'm usually a size 8 UK but this brand have a messed up sizing chart. 1 shirt was too boxy, 1 was too tight and all the pants were too long. They have cool designs though, but everything that have the big elastics band were too tight.
For international shipping they only have DHL as an option and I had to pay 130GBP for customs and duties when i already spent 190GBP for my orders.
I can't make a return since the only way to ship it back quickly was with DHL and it would cost me more than keeping the items that I can't fit in to.
They also sent me a faulty item but they gave me a refund for it in the shape of an e-gift card for it.”
“Worst shopping experience ever!!! Purchased 400$ worth of brand new, non sale items. Received them quickly but ALL of them were too small even though we selected US equivalent sizes. I emailed customer service to do an exchange and they said they don't do exchanges that I was responsible for returning items to them. Returning items within 14 days was impossible via American carriers unless you pay express and express via DHL/UPS/USPS was around 300$ !!!!!!!!!
What brand that charges 90$ for a pair of jeans doesn't offer free size exchange!? I am stunned. And now I am stuck with 400$ worth of merchandise that neither me nor my husband can wear. Will be posting about it on all my social media accounts, to let everyone know to NOT waste their money with this brand. Worst EVER!”
“WORST EXPERIENCE EVER. When making order, i have chosen ROYAL MAIL delivery, but the order was sent by DHL and i paid additional $90 for the DHL custom duties. Customer support answered just that they did sent it by Royal Mail and it’s me who is crazy 🤣🤣🤣 I was so stressed by DHL bombarding me each day with text messages : PAY! Pay! Pay!” I will never purchase again from this site!”
“WORST EXPERIENCE EVER. When making order, i have chosen ROYAL MAIL delivery, but the order was sent by DHL and i paid additional $90 for the DHL custom duties. Customer support answered just that they did sent it by Royal Mail and it’s me who is crazy 🤣🤣🤣 I was so stressed by DHL bombarding me each day with text messages : PAY! Pay! Pay!” I will never purchase again from this site!”
“Poor delivery, poor returns policy and POOR CUSTOMER SERVICE.... as the owner of the company you should be concerned and not just tweet about how successful you are... all you need is for customer's to start boycotting you!!!”
“If I could give ZERO stars for the customer service this company provides I would because 1 star is too much for the experience I had with them.
I am a Canadian customer, therefore, once the product is delivered, I am required to pay duties and taxes on the product. No problem there.
I order one shirt and one pair of pants.
I received the shirt but no pants. When I contacted the company, they said the pants were sent Ina separate shipment.
Problem is, this company made a mistake and wrote both the shirt and pants on the first package delivered to me, therefore I paid duties and taxes on both items when I only received the shirt.
Then the pants arrive and they are asking me to pay duties and taxes on BOTH items AGAIN.
When I contacted customs, they told me that Manière De Voir were obviously at fault for labeling both items on the first package and the only way to fix the issue is for their company to reissue two invoices separately per package instead of both items on one invoice.
I have spoken to about 10 different people through email at Manière De Voir and every single one refuses to fix the problem and keep telling me they don't deal with custom issues. I've asked them to pick up the phone to call me as everytime I reply to their emails, a different person replies back with zero knowledge of the issue and I have to sit there explaining the issue over and over again with the same result... But still two months later, no call.
Shame on them for their terrible customer service and being ok with their loyal customers being ripped off and double paying when all they had to do was reissue the invoices correctly.
I would NEVER EVER shop with them again.”
“Terrible! You guys need to make a label for people to print and you deduct it out or refund. It was gonna cost me $165 to send back and I only
Spent $150 or so with you guys :/ terrible never again now I’m stuck w clothes at don’t fit or can exchange wow!”
“The quality of the cloths are very poor and they really look different than what they seem in the picture
It’s really unfair that they don’t provide a return label and don’t cover the return cost; for them advertising in US market and not being accommodating regarding the shipment is lack of professionalism and customer service”
“Still waiting for my delivery to arrive. Waited almost a month and still no sign of it arriving. Contacted them and was told they’d get back to me. Still waiting.”
“Placed an order that totalled £300 and nothing arrived. Emailed the company and was bombarded with abuse being called a troll. Will never use this website again nor recommend to anyone else.”
“I hope someone has contacted the BBB about this company, I’m nearing two weeks without a tracking number and no way of knowing if my package will ever come.”
“I ordered two tracksuits and a hoodie, and I was notified AFTER I placed my order that the hoodie was out of stock.. yeah, real coincidental. I've gone back and forth a couple times waiting for my refund since the 9th of July (almost 3 weeks now), the first time I got told that ive already been issued a refund and to 'check with my bank', and the second time, I got told I'm being sent a refund within 3-5 working days? Now I'm waiting. I read some other reviews before I bought about people not receiving refunds, but honestly didn't think it would happen to me now, during a pandemic where people (and myself) are literally struggling, and out of a job. Absolutely disgusting..”
“This company is very bad and slow at getting back to you don’t order from them there customer service is very bad you get emails stating you’ve received your parcel or your parcels been delivered when it hasn’t I just want a refund but they never answer you I spent £114 with this stupid company”
“DO NOT BUY FROM THESE PEOPLE UNLESS YOU PLAN ON DEFINITELY KEEPING EVERYTHING!!! It would have cost me over 200 dollars to return 3 items that came up to 207 by itself. I bought over 400 dollars worth of items and when I reached out to customer service like everyone else here they brushed me off stating as per our returns policy we're unable to cover any costs of returns, this is due to the payment being made to the courier to return back to us. Please note this is stated in our returns policy that you can read on the link here > https://www.manieredevoir.com/pages/returns-policy
These people are crooks, and I will never again order from them again. Who tf pays 200 to return items that cost 200?!”
