Marks And Spencer Reviews

2.8 Rating 2,154 Reviews
44 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,154 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How do I contact Marks And Spencer?
(1 week ago)
You can contact Marks And Spencer by Telephone, Live Chat and Email.
(1 week ago)
C
64.49%
Industry Average
Excellent customer service
- Ross Biagini
Ordered online from M&S 2 boxes of cakes as a Christmas gift for a company I have worked for as a thank you, I requested the 20-12-2023, M&S strike me as a company of quality with a reputation to protect, I wasn't to be disappointed they arrived on the day and the company were over the moon with the wonderful cakes. Great price. great service thank you M&S.
- Andy
Wonderful customer service as ever from Beth, kirsty Sarah and Sharon. Always a warm welcome and quality foods.
- Teresa