Login
Start Free Trial Are you a business? Click Here

Marks And Spencer Reviews

2.8 Rating 2,298 Reviews
43 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,298 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Marks And Spencer.
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How do I contact Marks And Spencer?
(4 days ago)
You can contact Marks And Spencer by Telephone, Live Chat and Email.
(4 days ago)
B-
68.93%
Industry Average
I never shop in M&S now as a minority of the staff are so impolite - similar to Waitrose - the customer service has gone downhill in both - such as shame you both used to beacons of politeness - the sign of the times - I wish you all the best.
- FranCesca Darien-Hyde PELLEGRINI
Recently went to our local store with an e card guy behind the counter was very patient and sorted us out .excellent customer service.
- Paul Goody
I have always been happy with Marks And Spencer customer service.
- Anonymous