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Marks And Spencer Reviews

2.8 Rating 2,335 Reviews
43 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,335 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone
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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How does Marks And Spencer deliver?
(2 weeks ago)
Marks And Spencer delivers items by Courier.
(2 weeks ago)
E

Delivery - Slow

42.31%
Industry Average
I paid for next day delivery, and got notification that they coulnt deliver until next working day, which wouold be three days from me ordering I called customer services and after an extremely long wait, the operator tols me her line maager said no refund, unless it doesnt arrive on Monday. BUT THAT WOULD BE 3 DAYS LATE. i paid extra for next day for a reason .....
- Stephen
My choice, fair enough as P&P for home delivery would have been free.
- Anonymous
Bought a bouquet of flowers to be delivered the day of our anniversary but arrived very late at night leaving me and wife very disappointed. I got one update on the day saying that the delivery would be later than expected, and that was it. Called customer service who apologised but didn't take responsibility for the missed delivery. Won't recommend this company at all.
- Anonymous