Marks And Spencer Reviews

2.8 Rating 2,289 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How does Marks And Spencer deliver?

Helpful Report

(2 weeks ago)

Marks And Spencer delivers items by Courier.

Helpful Report

(2 weeks ago)

48.57%

Industry Average

“ Paid for next day delivery for a duvet. Paid for next day delivery for a duvet. Expecting delivery today I gave the other duvet away this morning to charity! No new duvet so sleeping cold tonight bad customer service but I’m sure my refund for delivery will keep me warm!! ”

- Anonymous

“ I questioned how they were able to offer me this without any of my address details - the reason they couldn’t offer home delivery. ”

- Anonymous

“ Placed an order on line present for friends was out for delivery on the Sunday friends waited in all day, receive a late message that the deliverer was not going to happen (DPD ) Phoned customer service Monday after 45 min told me it would be delivered on Tuesday . ”

- Anonymous

Marks And Spencer Reviews

Delivery - Slow