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Marks And Spencer Reviews

2.8 Rating 2,306 Reviews
43 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,306 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How does Marks And Spencer deliver?
(3 weeks ago)
Marks And Spencer delivers items by Courier.
(3 weeks ago)
D

Delivery - Average

51.43%
Industry Average
Ordered as a gift food package for next day delivery? DPD driver did not find address? Next day same thing happened? Contacted M&S! Have put another up for delivery? If it gets there will be a miracle? Will think twice before ordering again! Won’t mention problems we had with call staff spelling certain words? Not a happy customer! Carol!
- Anonymous
M&S arranged for me to return goods to M&S via Evri the delivery company. I waited in all day from 8a.m. - 8p.m. Evri didn't turn up to collect the parcel. I have emailed M&S - so far no reply.
- Moira
The Assistant offered to order it for me ,which she did, delivery was to store in three days time.
- Sue