Marks And Spencer Reviews

“ I live in South Africa and sent mum a bunch of flowers to the U.K. for Mother’s Day. She is elderly and these types of communications speak volumes. I was surprised to not have heard from her by the end of last Sunday so I checked to see when the delivery had happened and the flowers had been dropped off at completely the wrong house! Luckily I had a pic from the couriers proof of delivery, but my poor mum had to get dressed and walk to the house in the pouring rain and carry the box back! A totally ruined surprise, not to mention shambles on every level! I contacted M&S and their response was a basic ‘sorry your mum had to walk in the rain’ and send me a £10 e-card which is of no use to me as I live in Africa, and it’s also of no use to my mother as she wouldn’t know what to do with it! I also don’t want to spend more money with this company! I told M&S all this and they couldn’t care less - saying that they are sorry that I’m not satisfied!!! ”

“ On the last mile, I got a msg: ‘No delivery yet to store’! I walked the last mile, to see if there just might be that handbag in-store and -- sure enough, there it was with a lot of others on a rack. ”

“ Very disappointing customer service , I ordered a cake for my babies 1st birthday about 2 weeks in advance for a day before the date to give plenty time for delivery process still it wasn’t guaranty … I just revived a call from Charlton store saying they don’t have it also they will not have it even by tomorrow … shame on you .. DO NOT ORDER FROM THEM THEY WILL MESS UP ALL YOUR PLANS ”