Marks And Spencer Reviews

2.8 Rating 2,153 Reviews
44 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,153 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How quickly does Marks And Spencer resolve customer queries?
(1 week ago)
Greater than 47% of reviewers feedback is Marks And Spencer takes over a week to resolve customer queries.
(1 week ago)
C
64.52%
Industry Average
This is a Company with very Disturbing and worrying reviews if Miss Thomas the general manager from one of Marks And Spencers flagship stores can Ban a long term customer for rewarding her staff for good customer service skills and there's not many Managers with those kind of skills that work in the Torquay store and then to add insult to the customer by telling him its against company Policy for staff to take any form of gift from the customer then they should be making there staff aware of this if that's there company Policy but if Banning this Gentleman wasn't enough section Manager Nicola than rang 101 and sent the police to the customers home accusing him of sending her flowers shouting at the staff in the store when he went in to do his shopping and than accusing him of putting a review on her and her girlfriends cars which yet again was clearly all in her Histrionic head with not one shred of evidence yet she told her Husband she won the flowers at work the reviews were found in Sainsbury's and shouting at staff would have been recorded on there CCTV if you can still keep your job after doing such a evil nasty thing to someone its unbelievable but you have to feel sorry for her husband how would you ever believe a word that came from her lips even good morning would be a lie they do say your Lies will come back to haunt you one day and so they should i am sorry to say to the customer the compliment you made was clearly taken the wrong way unfortunately for you this was the case for you but you should also remember people you think are your friends aren't always your friends ? i would like also to say 99 per cent of Marks And Spencers stores are fantastic and the staff are amazing but unfortunately even the staff that work in Torquay say its a very Toxic place to work
- Anonymous
We could not have had better service and assistance, and she could not have been more helpful staying with us and advising us on the correct fit of the suit and finding a shirt and tie to go with it.
- David John Wainwright
Hi I was in carlisle Saturday 2ish with my nephew for a day out and was taken ill. I asked him to go and get a lady to help. I would just like to thank her so much for what she done for me, she was so patient helpful and generous in her empathy and care, I didn’t get the ladies name I’m afraid, but my nephew said she was on the ladies section on self service. Thank you for having such a lovely lady on your staff
- Sue taylor