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Marks And Spencer Reviews

2.8 Rating 2,153 Reviews
44 %
of reviewers recommend Marks And Spencer
Company Reviews Questions Metrics Info
2.8
Based on 2,153 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How long does Marks And Spencer take to deliver?
Helpful Report
(1 week ago)
Marks And Spencer normally delivers within 5 Days.
Helpful Report
(1 week ago)
C-

Delivery - Average

57.38%
Industry Average
“ I won’t be using Marks And Spencer’s again until they change their delivery and collection service as they have sold the customer out to cheap delivery service and a non existent customer service if anything goes wrong. Expect all these companies to go bust real soon and with only themselves to blame when they put profit before service. What a shame when they used to be such a good name. ”
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“ I won’t be using Marks And Spencer’s again until they change their delivery and collection service as they have sold the customer out to cheap delivery service and a non existent customer service if anything goes wrong. Expect all these companies to go bust real soon and with only themselves to blame when they put profit before service. What a shame when they used to be such a good name. ”
- ""
“ 23 - £500 Hamper as gift, to then be notified on the evening of delivery 22. ”
- Michael Milne
Our Company
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