Marks And Spencer Reviews

2.8 Rating 2,153 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,153 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How is Marks And Spencer returns process?

Helpful Report

(1 week ago)

Greater than 72% of reviewers feedback is Marks And Spencer returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ I cannot return my order as despite booking a collection with Evri three times, they have failed to collect the return and I have no way of returning to the post office as there is no Royal Mail returns label and the QR code does not work! This new paper free system simply does not work and is not helpful to the customer in any way. ”

- Anonymous

“ The last time I bought joggers/trousers the short length fitted perfectly, as it always has. Recently, I ordered two pairs of each in the short length which is now (at 29") two inches too long. I checked the measurements on site only to discover that I am now "extra short". I simply cannot be bothered to go through the returns procedure and will pay for them all to be shortened. Needless to say, I won't be buying any more. ”

- Daphne Wills

“ The returns process used to be easy and straightforward with a pre-paid returns label included in the received order. It has now become a complicated process which doesn't inspire any confidence. It has put me off ordering from M&S again - shame as there are some lovely items ”

- Anonymous

Marks And Spencer Reviews

Returns - Difficult