“Tried to open a account, took over a month and was told we had to start all over again. The site was Gemini Warrington but got told we had to talk to H Q this was a waste of time no one understood there system with regards to Court of Protection I only wanted to invest £80k !! Paperwork a joke F A Johnson”
“Needed a second payment holiday, phoned to confirm what to do, the paper work to fill out is stupid, takes at least an hour, it's almost the same as the loan application, not happy.”
“Just opened credit card and already regretting it. Received zero correspondence either via post/email and already waiting on 2 weeks for card. Phone customer services is poor and the people on it sound like they have had happiness sucked out by dementors. This is not just food its a rubbish bank.”
“Refused to accept POA certified copies ( not a problem for HMRC, DWP, Debenhamsetc) - very unhelpful with regards to my status as relatives's POA ( who has drnentia) . Sending me ( yes, they changed everything to me on relative's account but won't talk to me ? unnecessary paperwork, all i want to do is close account! Utterly disgraceful in the way they have handled everything! Extremely unhappy!”
“Almost impossible to get through on the phone to resolve problems with my credit card. This morning the service is unavailable, this, after answering many automated questions. Service very mixed when you do eventually manage to speak to someone. Allow at least an hour for your phone call. Will be cancelling this card.”
“Wholly dreadful at the moment. Wait until you see at least an average of 4 star reviews. It's so awful trying to bank online without a physical pass key because you need a physical pass key just to sign in. The telephone help line is not always on UK land, which means British people are not employed to serve British customers. I tried Switching to Halifax out of frustration with M&S. Dreadful, stay clear until you hear things have improved.”
“Unauthorised transaction couldn’t speak to anyone but an overseas call centre - that person told us someone would return our call in 3 to 5 days. Tried doing through the app but have to fill out lengthy forms. We have other credit cards with other banks and this is dealt with effortlessly.”
“If you try to pay your credit card or anything else using Google chrome browser on the M&S Bank site you may have a problem. There is a problem that the payment doesn't go through but the initial transaction says it did you then incur costs M&S Bank knows there is a problem but they don't tell there customers so you pay late fees etc and they make more money. That's dishonest but when you complain they try not to raise it as one there is something up with this bank.!!!!!”
“Massive thumbs down will be changing my bank as soon as poss, trying to set up a payment to someone is a nightmare , I've given it a go and it's not working , everytime it doesn't work, one star only thats so I could write this review, they used to have this little calculator thing then moved to security via your phone , it just doesn't work , I'm looking to move else where”
“We used M&S credit card for Flybe flights as added protection in December. Flybe went into administration at the beginning of March. We immediately requested a refund as goods not received, it is now the 1st of June and M&S are still being difficult and obstructive about issuing one.”
“For the third or fourth time I have received a payment default notice from M&S Bank together with all the usual threats about my creditworthiness when the payment had already been made.
What normally happens is that instead of trying to identifying the payment, I am told that I have to provide proof that the payment was made. Its not on. M&S Bank is the only one that this happens with and even when you give them proof, their attitude is that they don't believe the information given. I just want my penalty payment and the interest charged, refunded.”
“This company are really not very good . I simply cannot understand how people rave about their food quality, when in fact it isn't very good at all. This company try to live on a bygone reputation, when there was little else really to get clothes from. The quality of their items is not good at all for the price. Whoever their buyers are should be sacked and get in people who understand what the public want, not what the the company THINK they want. Paying over the odds for clothing does not mean great quality. In fact this company sell clothing items either too long in the sleeves, trousers that are not what the size states they are, to name but two. I live in Kent, and the store in Dover has closed down recently. It has moved down nearer the sea front selling food only. This shopping precinct idea came from Dover District Council, and anyone living locally knows what this means. It most likely means that like everything else DDC get up to, it will fail. Seems like M&S didn't do their homework!! Who on earth is going to make a special trip to Dover to shop in Marks, for example, when they can drive a short distance to Canterbury and shop in that store which sells food also. It is very big. Come on Marks, get your act together and get with the times. Oh, and don't do what all the others are doing....self service checkouts. It is a fact people, that every single item you buy, the price of it being scanned at a REAL checkout by a REAL person, has been factored in to the total cost. If they want self service then insist on a discount for doing so or DON'T use them.”
