Marriner Yarns Reviews

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

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Metrics

4.9

Based on 26,619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great yarn and delivery was quite quick in these unprecedented times. Will definitely be ordering more .”

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Posted 3 years ago

“In the past 2 weeks I have ordered from Marriner, Hobbii and Wool Warehouse. Marriner is the only one I won't be ordering from again. The yarn is fine, but the postal bag it was packed in was too small. Package arrived split open and with 1 ball of yarn missing. Disappointing.”

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Posted 3 years ago

“Package broken in two places will now be using this service of theirs again. You get a tracking number which is for their benefit not yours as you can't track until it's been delivered. This took so long I had goods from a lot further afield that arrived quicker.”

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Posted 3 years ago

“very pleased with my order and prices are really good but when i phone to enquire about some wool the advisor seemed to be in a rush and just wanted to get you off the phone she wasnt interested in tying to help i wasnt impressed and told her this and i hung up anita”

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Posted 3 years ago

“I know advert says colours not as in picture but really disappointed with colours sent, not much variety. If I wantEd similar colours I would of ordered a pack like that. I wanted more rainbow colours.”

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Posted 4 years ago

“I received my order promptly. Very disappointed not to get the Baby DK pack as ordered. I received ordinary DK wool .. Even after making phone contact did not get a satisfactory answer.”

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Posted 4 years ago

Hi Anne, We are glad to hear that you have received your yarn. Looking at your order, we can see that you had ordered the Baby DK Bumper pack which is our classic Double Knit yarn, made with 100% premium acrylic, in 6 beautiful classic baby shades. If you are not satisfied with the yarn you have received, we are happy to accept returns for a full refund. Please call our Customer Service Team who can assist you further. Kind Regards Marriner Yarns Team

Posted 4 years ago

“With regret I have a complaint. My order No165692 contained a request for 2xMarriner Baban DK 100g Soft Baby Yarn@£2.25 As this item was out of stock you substituted it with Wendy Peter Pan, This wool contained an unacceptable number of knots which showed up on the finished garment.”

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Posted 4 years ago

Hi Patrick, I am sorry to hear that this has happened. If you email our Customer Service Team with some images of this, they can assist you further with this. Kind Regards, Marriner Yarns Team

Posted 4 years ago

“Bit of a misunderstanding with delivery address. I asked for delivery to go to a different address on my PayPal when paying, but after several emails and phone calls finally got it sorted. The lady I spoke to was lovely. Still waiting to receive wool that had to be resent to right address, so can’t review the product just yet. Hopefully will arrive today. It is a difficult time with covid 19 and also just gone past Easter weekend, so deliveries are slow anyway at the moment. I think double checking where to deliver is good though.”

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Posted 4 years ago

“I'm afraid I am not impressed, placed my order on the 4th April...it is now the 13th April and still no arrival, this was dispatched the next day and i am still waiting... I sent a parcel to Manchester and it arrived the following day.. I'm afraid i am disappointed that my order has not yet arrived.”

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Posted 4 years ago

Dear customer, We are sorry to hear that your order is yet to arrive, it was dispatched with Royal Mail 2nd class. Although most of our customers receive their orders really quickly, for whatever reason, some orders can take a little longer to arrive, especially under the current Corona virus circumstances. If your parcel has not arrived by the 10th working day (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to contact us. Your 10th working day ends on the 21st. In the meantime, please check with your local Royal Mail sorting office depot (even if a card has not been left), not your local post office, as parcels not delivered are kept here. Please keep us informed. Thank you for your patience. We hope we've been of some help here. Kind regards, The Marriner Yarns Team

Posted 4 years ago

“Have not received my order yet so a bit disappointed”

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Posted 4 years ago

Dear Alexis, your order was dispatched on the 3rd of April with Royal Mail 2nd class. We have to allow 10 working days (especially under the current circumstances) for orders to arrive. I fully understand that you are eager to receive your order and I'm really sorry it's slow getting to you. I hope it will arrive with you in the next couple of days. If you have not received it by the 21st, please let us know. Kind regards, Marriner

Posted 4 years ago

“Ordered a pdf and cant retrieve it”

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Posted 4 years ago

Hi Angela, I have emailed the pattern over to you. I hope that solves the problem, but please let us know if you have any other issues accessing this. Kind regards, Marriner Yarns

Posted 4 years ago

“Still waiting on my order from you which was ordered on the 26th March, order number 158166, really disappointed with the service”

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Posted 4 years ago

Good afternoon Joyce, Thank you for getting in touch. I am sorry to hear that you are still waiting for your order. We are currently experiencing a delay in processing/dispatching orders due to the volume of orders we are receiving. I will pass your details onto our Customer Service Team who can look into your order and get back to you regarding this. Kind Regards, Marriner Yarns Team

Posted 4 years ago

Hi Joyce, There seems to have been an issue with our system and your order did not come through. I apologise for any inconvenience caused by this and will have your order dispatched today. I hope this helps. Kind Regards, Marriner Yarns Team

Posted 4 years ago

“It does not knit up to the standard I would like.”

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Posted 4 years ago

“Arrived in time but quality of wool is poor. Goes from thick to thin”

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Posted 4 years ago

Dear customer, We're really saddened to hear that you've not had a good experience when using our yarn. Could you please contact us at info@marrineryarns.com with any supporting pictures, so that we can get this sorted for you. Kind regards - MY

Posted 4 years ago

“I am still awaiting completion of my last order - I have no delivery note for the part I have received . Prior to this order I have been completely happy with service\ So, please, 2 balls of”

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Posted 4 years ago

Hi Joy, I just looked into your order, there has been a technical glitch which stopped it from getting into the processing queue. This is why you did not receive an email either. I'm really sorry this happened, we will process your order manually and despatch it tomorrow. Kind regards, Caroline Marriner Yarns

Posted 4 years ago

“I was excited to place my first order but it never arrived, thet did issue a refund but am a bit wary about ordering again, which is a shame”

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Posted 4 years ago

“wool good, delivery was absolutely dreadful,. came home to find parcel lying half way down my driveway, in the pouring rain, its a wonder it was still there”

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Posted 4 years ago

Hi there, We are glad that you were happy with the yarn that you ordered. However, we are very sorry that your order arrived with you in the manner that it did. This is not an acceptable way for an order to arrive and we would like to apologise. Could you please get in touch with our customer service team with all of your details? We can then raise this issue with the courier service. You can contact us on 02920 837613 or email us at info@marrineryarns.com. Thanks you for taking the time to leave feedback. Kind regards, The Marriner Yarns Team

Posted 4 years ago

“I have been waiting 19 days now for my order. Emailed the company & no response. On my order status it says waiting to be dispatched. What 19 days later. Please dispatch my order or issue me a refund”

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Posted 4 years ago

“I am still waiting for the wool I ordered weeks ago. However, the downloaded patterns were good.”

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Posted 4 years ago

“Have only bought twice from Marriner Yarns, was pleased with my first order 4 stars for it. But bought a Dolly Mix blanket pack with my latest order and the pale blue in that pack is very poor quality and is going to spoil the whole blanket, very disappointed!!”

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Posted 4 years ago

Hi Isobel, I'm sorry to hear the light blue is disappointing, can you email us at info@marrineryarns.com and let us know the ball band information (shade/dye lot)? Kind regards, Caroline - MY

Posted 4 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews