Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a Christmas present”

Helpful Report

Posted 1 year ago

“I was very happy with my past purchases although I waited a while for my order I was over the moon with the quality of the yarn. However iv tried to make more orders in the past 3 weeks but most of the yarn is out of stock in the get cosy range.”

Helpful Report

Posted 1 year ago

Good morning Thank you for your feedback. We don't have an exact estimate for delivery currently on our Get Cosy Range. Our website will be updated as soon as we receive stock, so it is best to keep checking when you can. If there is a certain colour you are looking for, please ring our customer service team on 029 20837613, they can check to see if there is stock in the warehouse. Marriner Yarns Team

Posted 1 year ago

“Found latest buy both by myself and a friend very poor quality”

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Posted 1 year ago

“I can't remember placing an order cantor remind me when and what it was pls”

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Posted 1 year ago

“The fault for my order doesn't lie with Marriners, but with their courier. 3 "attempted" deliveries were made when I was home all day for all 3 "attempts". When I tried to contact the courier I was either told my order was delivered or there was no record of me making a complaint. My order has since fallen off the face of the earth so I've put this order down as a loss and had to order yarn from elsewhere as it was a Halloween order.”

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Posted 1 year ago

“i ordered chunky by mistake and all though marriners system showed it was still waiting for dispatch i was unable to change it as they insisted it had been sent”

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Posted 1 year ago

“The pink yarn I purchased is far from perfect. Strands are cut meaning I've lost quite a lot of it. Knitting along and find it hanging be threads. I'm not sure about the rest of it as I've only used one white one so far. Far from happy”

Helpful Report

Posted 1 year ago

Hi Rosemary, We are sorry to hear about the condition you received one of your yarns in. So we can look into this further, can you please send us an email to info@marrineryarns.com with some photos showing the problem you are experiencing with this yarn. Marriner Yarns Team

Posted 1 year ago

“I ordered the Chunky Yarn in the Madonna shade because I thought that shade would be absolutely the perfect shade for my new project. What came was quite a lot lighter than what the picture lead me to believe that I would be getting. This isn't the first time this has happened. And it's quite frustrating. The pictures can be quite different to what you get. It's not every time which makes it difficult because you can't tell which yarn will come and be right and which will come and be totally different.”

Helpful Report

Posted 1 year ago

“The wool was nice, but I didn't realise until I received my order that you are sheep farmers. I will not be ordering again.”

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Posted 1 year ago

“I knit most of your yarns and am delighted with them Trying the aran fleck with tweed and the flecks are very loose, some come off while knitting so a bit disappointed.”

Helpful Report

Posted 1 year ago

Hi Eva Thank you for your feedback. Sorry to hear you haven't had a positive experience using our Aran Fleck with Tweed yarn. Please email our customer service team at info@marrineryarns.com so we can discuss this further with you. Kind Regards Marriner Yarns Team

Posted 1 year ago

“I am a new customer and stumbled on the Marriners wool. Purchased 5x100grm balls DK, Wool arrived via Royal Mail within three days. However I was disappointed by how harsh the wool felt, also the end of the ball had a varied difference of thickness to it, which I had to cut. However, it has knitted well, so hope the other balls remain a consistant thickness.”

Helpful Report

Posted 1 year ago

Hi Dona Thank you for feedback. Sorry to hear you were not happy with your yarn. Please email our customer service team at info@marrineryarns.com with photographs of the yarn. Our team can look into this. Kind Regards Marriner Yarns Team

Posted 1 year ago

“The only reason for the low score is the packaging on my artificial flower order was very badly damaged, squashed to half its size. I refused delivery and in fact had a refund. I have now ordered them again in the hope that Marriner have spoken to their delivery provider and stressed the importance of careful handling of orders. Now, to be completely fair to Marriner, in my three phone calls to them, they could not have been more helpful, I am naming Andrew in particular. I realise once the order has left their domain they don't have much control over the handling of parcels So, we live in hope of a safely delivered order.”

Helpful Report

Posted 1 year ago

Hi Jane. The parcel containing your order was returned to us yesterday by the courier, and we can see that the box had not been handled carefully by the courier. However open opening the box, we can confirm that the artificial flowers inside the box were still in great condition and you wouldn't know they'd been stuck in a damaged box for almost 3 weeks. We haven't had any other parcels containing the flowers being reported as being damaged, so hopefully, they are taking better care of the parcels now and the replacement you've just ordered is delivered in good condition. Marriner Yarns Team

Posted 1 year ago

“Didn't receive 1st time,had to ring you and then received it, thank you by special courier, Payyment was taken immediately on 1st ordering. Problem with delivery side ?”

Helpful Report

Posted 1 year ago

Hi Patricia, We are sorry to hear that you encountered an issue with Royal Mail delivering your original order. I can see that we did send a replacement order to you due to the issue you'd encountered with Royal Mail delivering the parcel, and we are pleased to hear you received the replacement order. Just to let you know, we did receive the original parcel back into our warehouse on the 30th of May and we have updated your account to reflect this. We hope you are enjoying using the yarn you ordered this time. Marriner Yarns Team

Posted 1 year ago

“Good value usually but unhelpful response to complaint re excessive knots/breakages.”

Helpful Report

Posted 1 year ago

Hi Barbara, We are sorry to hear that you have not had a great experience this time with our Mermaid Double Knit yarn. Knots in the yarn are, unfortunately, an unavoidable part of the manufacturing process across the whole industry as this reduces the amount of yarn being put to waste during the spinning and balling process. We have raised feedback to our supplier regarding this, and whilst knots are unfortunately an unavoidable part of the manufacturing process, they will look to see if there are any ways for them to improve this process to reduce the chances of them having to create knots in the yarn. Marriner Yarns Team

Posted 1 year ago

“Yarn not up to the quality I was expecting will not be purchasing again”

Helpful Report

Posted 1 year ago

Hi Janet Sorry to hear you are unhappy with your yarn. Please email our customer service team at: info@marrineryarns.com the team will be able to help you. Kind Regards Marriner Yarns Team

Posted 1 year ago

“Previously I found the £1.25 DK yarns were a lot softer than the £1 essential yarns so this time I only ordered the £1.25 one. I am very disappointed because, even within the same colour yarns, half of the yarns feels like the cheaper essential brand and half are the expected softer one. The quality of the DK yarn is not consistent.”

Helpful Report

Posted 1 year ago

Dear Customer, We are sorry to hear that you are unhappy with the Double Knit yarn you recently received from us. Whilst our Essentials range is priced slightly less than our standard double knit range, there should be no real difference between the quality of the yarns. The main difference between the ranges is that our Essentials Range does not have as much choice with the colours/shades available. If you are unhappy with the quality of the yarn that you have received you can return it to us for an exchange or a refund. You can find details on how to return items to us via the link below: https://www.marrineryarns.com/terms.asp Marriner Yarns Team

Posted 1 year ago

“I’ve been knitting most of my life ( I’m 85) and I haven’t used Marriners wool for years it used to be very good then. I wanted to knit something special and I brought your wool.But I was very disappointed it now easily sprits.”

Helpful Report

Posted 1 year ago

Hi Sheila, We are sorry to hear that you've had a poor experience with our yarn this time. If you'd like us to look into this further for you, can you please send us some photographs showing the problems you've encountered to us at info@marrineryarns.com Marriner Yarns Team

Posted 1 year ago

“Really disappointed with the Aran wool cone not as heavy duty as I expected more like double knitting thickness than Aran and wool splits while knitting.”

Helpful Report

Posted 1 year ago

Hi Susan, We are sorry to hear that you are disappointed with the Aran Cone/s you received from us. So we can look into this further for you, can you please send some images over to info@marrineryarns.com and we will be able to raise feedback to our supplier regarding this. Alternatively, you can return any unused cone/s to us for a refund or exchange, and further details regarding how to return items to us can be found via the link below: https://www.marrineryarns.com/terms.asp Marriner Yarns Team

Posted 1 year ago

“Pricewise the wool is okay but wasnt as soft as i expected it to be.”

Helpful Report

Posted 2 years ago

Hi Sabrina, We are sorry to hear that our DK yarn was not as soft as you were expecting. We know our customers love our DK range, however if you'd prefer the yarn to be softer, we do stock our Supersoft Baby DK which is currently available in 11 different shades. If you decide to purchase from us again, we do hope you have a better experience using the yarn. Marriner Yarns Team

Posted 2 years ago

“Never, never give feedback and never will. If I didn't like your product you would be the first to know. Never bother me again. Thank you.”

Helpful Report

Posted 2 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews