Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

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Metrics

4.9

Based on 26,619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with my Lemon wool. I am only on my 1st ball and already there has been 2 what look like joins. Hope there will be no more. Have always loved your wool up till now.”

Helpful Report

Posted 3 years ago

Hi Moira, We’re sorry to hear you've not had a good experience when using our yarn. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. Unfortunately it does happen occasionally. We appreciate you letting us know and will pass the feedback onto our suppliers. Kind Regards, MY Team

Posted 3 years ago

“Only two of my cones of will were wrapped third one not and the bag had burst and the wool end was hanging out courier had wrapped it round the package”

Helpful Report

Posted 3 years ago

“Disappointed with the colour. It is more purple than it shows on the choice page. Yarn is soft and lovely though.”

Helpful Report

Posted 3 years ago

Hi Lisa, We are sorry to hear that the colour is not what you expected. We are happy to accept returns on unused items. Kind Regards MY Team

Posted 3 years ago

“I was extremely pleased to finally receive my order from Marriner Yarns. The yarn is of a high quality and I am very satisfied with it. Unfortunately the choice of courier service, Hermes, left a lot to be desired. I had the email from Marriner's advising me that the order was on its way to me. I went onto the Hermes website to check the progress and much to my disappointment I saw that the package was on its way back to the sender. I telephoned our local Hermes lady who was very helpful. She checked with her colleague who also does the local deliveries and was told that my parcel hadn't been received by them. I was told that there could be many reasons why the package wasn't delivered, incorrect address or the address label had come off, I was also told that there were a few glitches with their system, someone else that day had contacted them querying a problem with their delivery. I was told to wait until the following Monday/Tuesday and then check with the sender and see what was happening! I was extremely cross by then, why couldn't they look into the problem as it was of their making. However, finally on the Saturday my package arrived. I love everything about Marriner Yarns, the ease of placing the order, the ease of negotiating my way around the site and the quality of the product, what I do not like is the choice of courier company. Before when I have placed an order with Marriner, the post office has made the delivery, usually within 4 days.”

Helpful Report

Posted 3 years ago

Hi Pamela, We are sorry to hear that your order was delivered late and apologise for the inconvenience caused by all this. We dispatch orders using Royal Mail and Hermes, depending on the size/weight of your parcel. Kind Regards MY Team

Posted 3 years ago

“It wasn’t the colour I thought it was for the item I am crocheting but I will still use it for something else”

Helpful Report

Posted 3 years ago

Hi Ann, I am sorry to hear that the colour was not what you expected. We are happy to accept returns for a full refund on unused items. Please contact our customer service team if you need any assistance regarding this. Kind Regards MY Team

Posted 3 years ago

“this was the first time that I purchased baby wool but i am sadly dissapointed with it its very hard I will not be able to knit baby things with it and i will not recommend it to anyone or purchase it again”

Helpful Report

Posted 3 years ago

Hi Laura, Our Supersoft Baby DK is made from extra soft acrylic that is perfect to use for all of those new born baby knits and crochet projects. This is a very popular choice for our customers and we have not received any other feedback regarding this being hard. We are sorry to hear that you feel these way. Can you please email our customer service team regarding this and they can assist you further. Kind Regards MY Team

Posted 3 years ago

“Aran knit with wool (20%) is only 3ply and very fine . I had a rather large knitting project The wool was knitted and joined Three times I had to retract my stitches . I would have given ok - faulty ball but happened with all three . Cheep !! Cut price - buy twice . And cry”

Helpful Report

Posted 3 years ago

Hi Jill, I'm sorry to hear you're not happy with the Aran with Wool, we've not had any complaints about this yarn. Can you please send us some images?Send them to info@marrineryarns.com so we can see the issue and get back to you? Kind regards, Marriner Team

Posted 3 years ago

“I love knitting with your wool but I was disappointed with the colours I was sent in the multi pack. I will definitely order wool from you again but il make sure I pick my own colours.”

Helpful Report

Posted 3 years ago

Dear Hayley, I'm really sorry to hear you did not like some of the colours in the bumper pack. Due to the low stock we had to resort to different colours than we normally use, I'm glad to say that's getting back to normal. If you email us with more details I'll see if we can do something to address this for you. Kind regards, Caroline

Posted 3 years ago

“I bought some mink yarn for a 92 yr old lady knitting for charity but unfortunately it came a little darker and She found it difficult to knit with otherwise nice wool.”

Helpful Report

Posted 3 years ago

Hi Janet, Thank you for your feedback. I am sorry to hear that the colour was not what you were expecting. The images on the website are 99% close match to the items. However, it does depend on individuals monitor screens. We are happy to accept returns on unused/unwanted items. Kind Regards MY Team

Posted 3 years ago

“I am very concerned that after receiving a text from Hermes that they had delivered my order, I am still waiting for it. Will you please find out what has happened.”

Helpful Report

Posted 3 years ago

Hi Anne, If you can contact our Customer Service Team, they will be able to look into this for you and assist you further. Kind Regards MY Team

Posted 3 years ago

“Nice yarns fast postage, pity Customer Service doesn’t match up.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your feedback. We are glad to hear that you are pleased with the yarn. Would you mind emailing us on info@marrineryarns.com regarding the service you received from our customer service team, so that we can look into this for you. Kind Regards MY Team

Posted 3 years ago

“The yarn I purchased was good quality and excellent value and I’m sure it will knit up very well.. The colour representation was not very accurate so I now have a fairly large quantity of yarn that I cannot use for the project I had in mind as the colour of the yarn delivered is not suitable.. it has unfortunately made me somewhat wary of ordering yarn online if colour representation is not reliable.. 😕”

Helpful Report

Posted 3 years ago

“Still waiting for my order to be delivered.”

Helpful Report

Posted 3 years ago

Hi Linda, I am sorry to hear that you are still waiting for your order. I have passed this on to our Customer Service Team who will be in touch via email. Kind Regards MY Team

Posted 3 years ago

“I found 2st ball knotted and was rubbish I tried to untangle it but no good ended up with lots of joins not happy”

Helpful Report

Posted 3 years ago

Hi Mel, We’re sorry to hear you've not had a good experience when using our yarn. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. Unfortunately it does happen occasionally. We appreciate you letting us know and will pass the feedback onto our suppliers. Kind Regards, MY Team

Posted 3 years ago

“The wool is fine, I just had to unwind the whole ball to find the ends which was very annoying.”

Helpful Report

Posted 3 years ago

“I have not received my order to date, 4th June.”

Helpful Report

Posted 3 years ago

Hi Brenda, I am sorry to hear that you are still waiting for your order. I have passed this onto our Customer Service Team who will look into this for you and contact you shortly. Kind Regards MY Team

Posted 3 years ago

“The wool was disappointing, the red that looked nice in the picture was a glaringly bright red, and the quality was not so good.”

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Posted 3 years ago

“Can I pay with pay pal”

Helpful Report

Posted 3 years ago

“Liked what I ordered but not the replacement of the other batch thought your colours didn't give true picture till opening today and saw you put in replacement so disappointed”

Helpful Report

Posted 4 years ago

“I have ordered from you on many occasions now and have always been very happy with the service and wool quality. I resently order 5 bags of your toy stuffing at £2.50 a bag and now having just looked at your site it has gone up to £3.50 a bag. Can you explain why such a big jump in price. Also a number of your wool prices have been increased.”

Helpful Report

Posted 4 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews