Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally good but yarns do have knots it where wool has been joinec”

Helpful Report

Posted 3 years ago

Hi Erica, We’re sorry to hear you've not had a good experience when using our yarn. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. Knots are a direct result of new threads being joined together when the yarn is being spun. This may be because the thread broke, or it might just be where a new cone was joined - it’s impossible to make a continuous piece with no ties at all. If you are unable to use the whole ball of yarn due to knots, please get in touch with our Customer Service team who will be able to assist you further. Kind regards MY Team

Posted 3 years ago

“I was disappointed to find that the first yarn I used had snapped in at least three places, which I didn’t find out till I had started. I had to undo all of what I had knitted to begin again without any joins in the wool!”

Helpful Report

Posted 3 years ago

“I am not happy with Marriner as despite sending an e-mail immediately after placing an order but forgetting to use code for tote bag and receiving no answer to that and a further e-mail and still no answer I received my wool order but no tote bag. I received an e-mail after telling i cold receive the tote bag if I placed anther order”

Helpful Report

Posted 3 years ago

“I ordered from online shop & it never arrived. I sent an e Mail to ask why it was sent out on a two day delivery so when it arrive safely I was chuffed to bits. I ordered super chunky to make a tree skirt with . Beautiful yarn, well packed a free jute tote bag and small pack of haribos . Lovely.”

Helpful Report

Posted 3 years ago

“Bought this double knit wool for my mum to knit me a hat. However she is disappointed with the quality and find it splits easily”

Helpful Report

Posted 3 years ago

Hi Andrea, We are sorry to hear that you are not completely satisfied with the yarn. We are happy to accept returns/exchanges on unused items. Have you contacted customer service regarding this? If you email them, one of our customer service team will be happy to help. Kind Regards MY Team

Posted 3 years ago

“Same batch same shade but different colours. Contacted customer service was sent reply but passed around. Not happy this time I’m afraid to say. This was resolved sending a replacement ball. However the handling of the issue was very poor. I have reviewed and added a star to be fair.”

Helpful Report

Posted 3 years ago

“Very easy to order, well packaged and good delivery time. Two thirds of my order was perfect but the rest of my wool was a lot thinner so I was unable to use it for the purpose intended. I emailed them about this but to return it for a refund I had to pay postage which wasnt worth it as it was only 3 balls so made it in uneconomical. If this hadn't happened I would have left 5 stars but I've now lost confidence in ordering again.”

Helpful Report

Posted 3 years ago

“Lovely wool used many times but this delivery was nearly 2 weeks.”

Helpful Report

Posted 3 years ago

“Very quick order turnaround and delivery , colour and feel good , Haven’t used most yet but the cotton look ,was very prone to fraying . Good value but not sure would buy again”

Helpful Report

Posted 3 years ago

“Disappointed that I couldn't get proper patterns, so I'm out of pocket.”

Helpful Report

Posted 3 years ago

Hi Sue, we state on the website that all our patterns are in DPF format. They can be printed out or worked from on screen as some customers like because they can enlarge the print. Kind regards, Caroline Marriner Yarns

Posted 3 years ago

“It's not here yet! So a little disappointed. But I'm sure it will be great when it arrives.”

Helpful Report

Posted 3 years ago

“Delivery within the 10 days as stipulated. Haven't used the wool yet as it was only delivered today, therefore I can't comment on quality.”

Helpful Report

Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago

“My order took 10 days to arrive which I wasn't impressed with. Was this maybe because I never had to pay for the postage!! Or maybe the wrong postal code was used.??”

Helpful Report

Posted 3 years ago

“I really love the yarns, but the dispatch time of my order was late and when you want to get cracking with your knitting this isnt helpful. Infact I had to email to ask where my order was, to get it dispatched. If the yarns were dispatched daily as stated, then that would make all the difference to my review.”

Helpful Report

Posted 3 years ago

Dear Customer, As we are currently facing a busy period, with a backlog of orders, all orders are being processed and dispatched within 2-3 working days from the date the order was placed. I can see your order was dispatched 2 days after being placed and before we had received your email. Kind Regards MY Team

Posted 3 years ago

“I ordered orange yarn a few weeks ago but when it came its was a reqlly red orange and did not match the picture on the website at all”

Helpful Report

Posted 3 years ago

Hi Amy, We are sorry to hear that you are not satisfied with the colour of the yarn. Having looked at your order, I can see that you ordered the shade Spice which is a burnt orange shade and this is how it is illustrated on our website. Please note that due to the individuals monitor settings, some colours can look different and this has happened before. If you would like, we can send out a free brochure for you. We do also accept returns on unused and unwanted items. Kind Regards MY Team

Posted 3 years ago

“I need to congratulate you on going the extra mile for my daughter, who lives in California. With lots of help from your office ?? team, she was able to make an international payment and today I was the very , more than, satisfied recipient of your fantastic balls of wool.I loved the colours, quality and I think the external packaging is great !! Thank you once more for your excellent service. Kind regards, Val Twigg.”

Helpful Report

Posted 3 years ago

“I ordered the pink/blue 4ply cone to crochet a jumper. The colours were brighter than I expected and also had green in. I did not like the way it was crocheting so I began again and am now knitting a jumper. I do not like that there is so much green in it so not sure I will carry on, I may have to rethink what I use it for. So quite disappointed on this occasion.”

Helpful Report

Posted 3 years ago

Dear Customer, We are so sorry to hear that you are not satisfied with the items received. The pink and blue random cone does have a shade of green running through it as the image shows. Please note, in the future if you are not completely happy with the items we do accept returns on unwanted/unused items. Kind Regards MY Team

Posted 3 years ago

“I placed an order which took longer than stated to arrive but the quality of the wool is great can't fault it”

Helpful Report

Posted 3 years ago

“I belong to a knit and knitter club and we have a person who orders the yarns for us. Due to Covid we have not met up and I have two blankets that ran short which also coincided with your shortages. Couple of things, none of the bands have the colour written on them and so I had to order two in order to get the right one. Also I didn’t find your website the easiest to use but perhaps that’s just me. Love the yarn, nice on the fingers and just as good to crochet with.”

Helpful Report

Posted 3 years ago

Hi Barbara, I am sorry to hear that you feel this way. We have kept our website very clean and have made it as user friendly as possible. Regarding the yarn colours. We do have shade numbers on the bands which we can tell you the corresponding names for if needed. If you need any help in the future with your orders or yarn names/numbers please do not hesitate to call our customer service team. Kind Regards MY Team

Posted 3 years ago

“Sadly can't give a better review I haven't used the wool yet. Delivery was quick and the quality looks good. Am really looking forward to knitting with it.”

Helpful Report

Posted 3 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews