Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always your wool is amazing however I was dissapointed with the service. My order was not delivered due to no postage paid via royal mail and you have not replied to me with regards to refunding the money”

Helpful Report

Posted 1 year ago

“Disappointed. The 100g balls are so loosely wound that the yarn unravels all the time and it is very difficu8t to keep the yarn tidy while knitting. I knit socks all the time and none of the other brands are so badly wound. I would appreciate your comments on this, please.”

Helpful Report

Posted 1 year ago

Hi Janet Sorry to hear you have had a problem with our sock yarn. Please email our customer service team on: info@marrineryarns.com The team can look into this. Marriner Yarns Team

Posted 1 year ago

“Wouldn't buy the wool again as 3balls have knots all the way through and couldn't use them ,help line not helpful”

Helpful Report

Posted 1 year ago

“After reading the good reviews I bought the 1000g aran cone in cream, but it's not as soft as I hoped it would be,it's a little rough and doesn't glide so well on the hook won't be buying again”

Helpful Report

Posted 1 year ago

Hi Annette Thank you for your feedback. Sorry to hear you are not happy with your 1000g Aran Cone in Cream. We have not been aware of this problem. We will send your feedback onto our suppliers. Kind Regards Marriner Yarns Team

Posted 1 year ago

“I am very sad to say this I bought your baby blanket pattern and wool I have now finished it but am 26 rows short on yellow and white I contacted your customer services and was basically told I was lying as you have had it tested I would like acknowledgment and the wool I need to finish this please I have never had any issues with you wool until now”

Helpful Report

Posted 1 year ago

Hi Betty Glad we sorted out the problem with your yarn. I can assure you our customer service team did not at any point think you were lying about this. It is just that the product had been made up by one of our professional knitters, who told us how much yarn would be needed to complete the blanket. Glad this has all been resolved. Kind Regards Marriner Yarns Team

Posted 1 year ago

“On more than one occasion I have placed two orders within minutes of each other, and had to pay postage costs twice, even though together would have easily qualified for free postage. This is also double packaging. Not very helpful.”

Helpful Report

Posted 1 year ago

Good morning Thank you for your feedback. As the orders were placed separately, there would be a delivery charge for each order under £25.00. If you had contacted our customer service team both orders could have been combined and therefore you would have only been charged 1 delivery charge. If this happens again in the future, please ring our customer service team 029 20837613. The team are there to help with any order queries. Kind Regards Marriner Yarns Team

Posted 1 year ago

“Returned the yarn as soon as I’d opened it as I could see it would ‘rub’ badly’ using it for a baby shawl because of the hours it would spend on the needle and on my lap. Still awaiting a refund.”

Helpful Report

Posted 1 year ago

Dear Customer, We are sorry to hear that you didn't have a great experience with our 4ply Super Soft Baby yarn. Usually, our customers love this yarn, so it was concerning that you felt this yarn would rub badly. We will pass feedback over to our supplier regarding the yarn you returned to us. We did receive your parcel recently, and my colleague processed the refund on the order on Saturday so it may just be taking a little bit longer for the banks to process the refund due to the Bank Holiday this week. Marriner Yarns Team

Posted 1 year ago

“Bought over 40 super soft baby yarn to knit baby items. not as describe, not soft and feels like an every day wool you buy in supermarkets. Disappointed. Too many to return so now need to knit alternatives.”

Helpful Report

Posted 2 years ago

Dear Customer, We are sorry to hear about the poor experience you have encountered with our Supersoft Baby Double Knit yarn. We have checked the stock we have in our warehouse and it does feel softer than our standard Double Knit yarn so we are sorry if it has not met the expectations you had. As per our previous responses to your emails regarding this, if you are unhappy with this yarn, you are more than welcome to return any unused balls to us for an exchange or a refund. Marriner Yarns Team

Posted 2 years ago

“Very disappointed, in the 1st ball i used 3 knots in it , next 2 fine,now on the next and already 1 knot in it. First time ever this has happen to me.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. Sorry to hear you are disappointed with our yarn. Unfortunately knots do happen occasionally in yarn due to the spinning process. If you would like to email or ring our customer service team with regards to this they can look into this further. info@marrineryarns.com or 029 20837613. Kind Regards Marriner Yarns Team

Posted 2 years ago

“Had a difftent colour pink so couldnt finish my grandaughters xmas ptesent i was knitting her first was a loverly bright pink then ordered 5 more balls and they was a dull pink very disapointed”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear about the problem you have encountered with your recent order, with the pink not matching up to the previous yarns you had purchased from us. Can you please send us an email to info@marrineryarns.com with some photos of the yarn you received, so we can look into this further for you. Marriner Yarns Team

Posted 2 years ago

“Bit as good as I thought yellow wool wasn’t double knitting but gave the rest away to a professional knitter and they came up trumps”

Helpful Report

Posted 2 years ago

Good morning Apologies for the late response. Sorry to hear you were unhappy with your yarn. If you contact our customer service on info@marrineryarns.com or 029 20837613, they can look into this. Kind Regards Marriner Yarns Team

Posted 2 years ago

“My wool arrived in poor condition, very dirty.”

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Posted 2 years ago

“Lots of knots poor quality. You get what you pay for I should have listened to the reviews don't waste your money”

Helpful Report

Posted 2 years ago

“I have only looked at 1of six balls ordered and was very upset, hence I have consigned them all to the bottom of my knitting basket. The wool had been cut in several places, meaning either I tie a lot of knots, or lose a lot of wool. Not at all happy.”

Helpful Report

Posted 2 years ago

Hi Nila Thank you for getting in touch. Sorry to hear that you have had this problem with the Cosy Toes Yarn. Please get in touch with our customer service team on 029 20837613 or email info@marrineryarns.com they can help to resolve this problem. Kind Regards Marriner Yarn Team

Posted 2 years ago

“I placed an irder last weekend but still not received it”

Helpful Report

Posted 2 years ago

Hi, We're sorry to hear that you haven't received your order. Please can you give us a call on 02920 837 613, or send us an email to info@marrineryarns.com so we can investigate this further for you. Marriner Yarns Team

Posted 2 years ago

“Lovely soft yarn, but too many t knots, between 2 and 7 in every ball”

Helpful Report

Posted 2 years ago

Hi Kathryn, We’re sorry to hear you've not had a good experience when using our yarn. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. We appreciate you letting us know and will pass the feedback onto our suppliers. Unfortunately it does happen occasionally. It is standard to allow 1 or 2 knots within a ball due to the manufacturing process, so in future if you receive a particuarly "knotty" ball, please do get in touch with us straight away to let us know so that we can look into this. Marriner Yarns Team

Posted 2 years ago

“I bought 20 balls of the super chunky get cosy yarn, to make my grandson a blanket, i worked out the rows exactly so i could get the same amount of rows out of one ball without joining mid row, every single ball had 2 to 7 knots in it, and they were all different lengths so i had to join them anyway, lovely soft yarn but terrible quality, very disappointing”

Helpful Report

Posted 2 years ago

Hi Kathryn, We’re sorry to hear you've not had a good experience when using our yarn. As annoying as knots can be, these are completely unavoidable due to the manufacturing process so it is standard to allow for a couple of knots within a 100g ball. However, if you do have a particularly 'knotty' ball in the future, please do get in touch straight away to let us know so that we can look into this. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. Unfortunately, it does happen occasionally We appreciate you letting us know and will pass the feedback onto our suppliers Marriner Yarns Team

Posted 2 years ago

“Very disappointed with Supersoft baby double knitting wool - not soft enough for using on baby items. Had to send all back at a cost to me of £8,89, because I could not use the wool. Not fit for purpose. Others reviews online about Marriners Supersoft baby DK say the same.”

Helpful Report

Posted 2 years ago

Hi Helga Sorry to hear you were unhappy with the Supersoft baby DK yarn. If our customers are unhappy with their yarn, they can return this as you have, or exchange to try a different range of yarn. Marriner Yarn Team

Posted 2 years ago

“Very quick delivery but nearly every ball of wool i have bought as had knots in it”

Helpful Report

Posted 2 years ago

“Well how special a customer am I? I have sent two questions about a product to your ask a question and I haven’t even had a reply.”

Helpful Report

Posted 2 years ago

Hi Hazel, We're sorry to hear that you haven't received a response to your questions. We aim to answer all questions within a day or two, however, this can change due to our circumstances. We apologise for any inconvenience caused by this but someone will be answering all the questions shortly. MY Team

Posted 2 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews