Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“can't really review Mariner Yarns . nothing has arrived yet. Order despatched 16 days ago”

Helpful Report

Posted 3 years ago

Hi Marion, We are sorry to hear that your order has not yet arrived with Royal Mail. If you get in touch with our customer service team on 02920 837613 or info@marrineryarns.com we will be happy to resolve this for you and make sure that your order reahces you. Kind regards, Marriner Yarns Team

Posted 3 years ago

“While the quality of the yarn is fine, the colour didn’t match the photograph on your website. It was very different. When I contacted you about this I was told I could return it and get a refund of the cost of the yarn, but not the postage. I believe this is unreasonable, given the fault was yours. I had already paid postage of £2.95 and was expected to pay the return postage too (in total £5.90) in order to get £6.00 refund. Needless to say, I haven’t returned the yarn. Customer service needs improvement. I would have been a regular customer, but I’m not likely to order again.”

Helpful Report

Posted 3 years ago

Hi Jo, We're sorry to hear that you are not completely satisfied with the yarn received. Every effort is made to ensure all products are as close a colour match as we can make them. All images are colour corrected on a colour calibrated monitor. Please be aware that shades may vary depending on your computer monitor or device. Please note, P&P for all orders under £25 is a standard £2.95 and I'm afraid we do not offer free returns. However, you can also take items back to a local Shaws Direct store for a refund/exchange. MY Team

Posted 3 years ago

“Disappointed in the quality of the pattern. It looked like a copy from a copy from a copy. Certainly not a download from the original pattern. It was so bad I can’t use it”

Helpful Report

Posted 3 years ago

“Really pleased with the quick delivery time and the colour of the cream wool was lovely. Unfortunately the actual double knit wool actually knitted up like 4ply. Very disappointed with this as I had read the very positive reviews. I gave the wool the benefit of doubt and tried it out on a few different patterns but it still knitted up very thin as I say like 4ply. I have compared it to other double knit wool and it does seem a lot thinner than all of them. Shame as service was rwally good.”

Helpful Report

Posted 3 years ago

“DK wool is usually very good. Unfortunately the quality in the colours received this time are very rough to the touch and not the usual soft feel I have had previously. Hopefully this is a one off.”

Helpful Report

Posted 3 years ago

Dear customer, We appreciate your feedback and we're really sorry to hear that you've not had a good experience using our yarn on this occasion! If ever you do have any problems, please don't hesitate to get in touch with us directly at info@marrineryarns.com so that we can look into this for you. Kind regards, MY.

Posted 3 years ago

“Unfortunately I cannot write a review as after 2 weeks of waiting my parcel has till not been delivered. Awaiting your response to my enquiry last week. Sorry”

Helpful Report

Posted 3 years ago

Hi Sonja, I have checked your order tracking number and I can see that the parcel has been held up with the couriers. I apologise if you have not heard back from us if you enquired previously, that is unusual and should not have happened. I will re-despatch your order for you today on a 24hr delivery, hopefully this time it will get to you speedily. Kind regards, Caroline Marriner Yarns

Posted 3 years ago

“I'm still waiting for my order to be delivered.”

Helpful Report

Posted 3 years ago

Hi Irene, We're sorry to hear this! This has been passed onto our customer service team who will look into this for you and get in touch shortly. Kind regards MY Team

Posted 3 years ago

“I had a ball of grey wool and it was broken 4 times. A bit annoying when you are knitting and you keep getting an end. Could be more as I am still using it.”

Helpful Report

Posted 3 years ago

“Disappointed with delivery: the original order email said dispatched, never arrived, when called on the Monday they said the order had NOT been processed, promised a 24 hour delivery, parcel didn't arrive till late Friday afternoon. Wool is good though.”

Helpful Report

Posted 3 years ago

Dear Customer, We apologise for any inconvenience caused by this. Due to a system error, some orders that we received were not processed and this would have meant you only received the order placed email and not the dispatch confirmation email. These orders were sent out via 24hrs Hermes service and they should have been delivered the next working day. I can see you received your parcel on Friday, which is not next day and we apologise for the service you received. We are glad to hear that you are happy with the yarn! Kind regards MY Team

Posted 3 years ago

“Nice wool but tended to break as you knitted due to no link thread in the middle. First time have been disappointed in type of wool.”

Helpful Report

Posted 3 years ago

Hi Anna, We're sorry to hear that you are not completely satisfied with the yarn you received. Please can you email our customer service team at info@marrineryarns.com with your order details and any images so that we can assist you further. Kind regards MY Team

Posted 3 years ago

“Nice wool but mixed dye lots same colour sent to me and knots or joins in wool very visable so not a happy customer. Emailed company..no apology as yet...”

Helpful Report

Posted 3 years ago

Hi Kathleen, We received your email yesterday regarding the different dye lot's and I can see that this has been resolved. You were also sent an email to confirm this action with our apologies. Kind regards MY Team

Posted 3 years ago

“I have been happily ordering through this company with no problems until today. I am halfway through crocheting a blanket, I have just run out of cream yarn, ordered some more, only for two hideous yellow cream yarns to arrive. When I fallen Marriner yarns the woman was rude, at first tried to imply that I’d ordered the wrong yarn which after pulling up my previous orders she found that no it was in fact them who had changed supplier. Her only resolution was for me to pay to return the wool, which after paying for delivery to receive the wrong colour and then paying to send them back I’d be out of pocket. Seems ridiculous, so rude and so unhelpful. I will now be looking elsewhere for my yarn.”

Helpful Report

Posted 3 years ago

“I can't really say as I'm still waiting for the package.”

Helpful Report

Posted 3 years ago

“Ordered on the 9th had to ring 5o find out where my order was No apology sent on 20th”

Helpful Report

Posted 3 years ago

“Hi As you have asked me for a review I would love to oblige but unfortunately still not received my order 11 days after placing order and some 6 days since money taken from my account. Really disappointed as wanted the yarn for a project whilst on leave Caron”

Helpful Report

Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago

“Hello ,I am still waiting for my order.”

Helpful Report

Posted 3 years ago

Hi Jo, We can see that you have been in touch with our customer service team regarding this. They will be in shortly. Kind Regards MY Team

Posted 3 years ago

“First purchase Essential yarn was a dream to crochet with...2nd order DK yarn in Madonna was awful. Beautiful colour but not good at all to crochet with. Took ages to find a suitable pattern & am still not 100% happy with the outcome. Such a shame.”

Helpful Report

Posted 3 years ago

Dear Customer, We are sorry to hear that you are not completely satisfied with our DK yarn. We do accept returns on unwanted and unused items. Please contact our customer service team for further information, if you wish to return or exchange. Kind Regards MY Team

Posted 3 years ago

“I have not recieved my order that was order on the 28 August I recieved an email from you on 29th August saying it has been dispatched and now its 11 September and still nothing this is the first time I have had any problems normally you are spot on”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for letting us know. We will have our customer service team look into this for you and they will be in touch via email shortly. Kind Regards MY Team

Posted 3 years ago

“Bought and downloaded a pattern from the website. The brief information on the website stated that the pattern required both a cable and circular needle. However as this incorrect as when I read my downloaded pattern only a size 8 and 10 needles were needed. I also completed the discount code REVIEW for a free pattern and was sent a baby blanket pattern to download which I have already knitted.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for letting us know. We are sorry to hear this has happened. We will rectify the pattern. Please can you email our Customer Service Team with the pattern codes and they can assist you further. Kind Regards MY Team

Posted 3 years ago

“The pattern was written in a very old fashion and I found it ver difficult to follow it! Even my mother in law who is a very good knitter agreed with me! So very disappointed to be honest!”

Helpful Report

Posted 3 years ago

Hi Sylvia, Thank you for getting in touch. We are sorry to hear that you are not completely satisfied with your order. Please can you email our Customer Service Team regarding this and they will be happy to assist you further. Kind Regards MY Team

Posted 3 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews