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Massimo Dutti Reviews

1.6 Rating 78 Reviews

14 %

of reviewers recommend Massimo Dutti

Company Reviews

1.6

Based on 78 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Massimo Dutti 5 star review on 16th February 2022

Massimo Dutti 1 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a coat in the Black Friday sale for £179 instead of £299. After 4 days I was informed that it was on its way. Aday later I was emailed to say that they were sorry that i had decided not to have the coat and that a refund was on the way. I had not done his. I finally spoke to someone who said she would look into it but never got back. I rang again to be told there was nothing they could do and the coat was unavailable in my size. I went back online and ordered the coat for full price £299 it arrived the next day. I rang to try and get a refund and all they would offer was express delivery on future items. They will not put you through to anyone in a higher position. Appalling service! i will not be using them ever again.”

Posted 4 months ago

“Ich habe dort eine Jacke bestellt, 3 mal getragen und 1 mal gewaschen nach Hinweis der Hersteller. Nach der Wäsche ist sie klumpig, sodass das einzige was man machen kann, ist sie zu entsorgen. Ich habe mich an Service gewendet aber da konnte leider keiner helfen. Sehr schlechter laden . 160€ für 3 mal tragen ist definitiv zu teuer. So viel Geld , was ich da bis jetzt ausgegeben habe … das bereue ich 1000 mal und kaufe da nichts mehr. Sehr schlecht”

Posted 5 months ago

“This company steals money from customers and should be permanently shut down. I sent back a pair of boots in brand new condition and well within the timeframe. They didn’t refund me and can’t explain why. Two emails and two phone calls later and one report to the better business bureau and they STILL are giving me the runaround and ignoring communication. Avoid at all costs!”

Posted 5 months ago

“would not recommend this shop to anyone looking for good customer service.” “I send all my information back to the company for a return and refund. The item is way to small according to the chat i never got back a refund or respond. Very poor service and no consideration for customers.”

Posted 7 months ago

“The clothes are fine, but they're app it's just trash, the app in the playstore or in the web, the same trash, you should pay for a fk good development of your app/online store, you have a ton of money. I don t want to order again from them if they don t fix their trash app/online store”

Posted 8 months ago

“Worst customer service ever in person with the manager at Santiago de Compestela. Returned a shirt with a pill in it. No go with any help whatsoever. Worst retail experience ever.”

Posted 11 months ago

“Terrible Customer Service I had a terrible experience with Massimo Ditto shop in Mercado mall jumeirah this evening 07/05/2023 The staff the toll men I forgot hes name ,he was was very rude the customer service was extremely poor, and I was treated disrespectfully by him When I asked for help to buy a suite I took it by my self and I did everything by my self he never respond to any request I ask both staff they were unresponsive and uninterested in assisting me with my purchase. I paid the suite of around 1878 dirhams they don’t even bother to explain about the tailoring that they don’t have or try to assist even I told them that I will write a bad review or I will talk to your manager tomorrow he was laughing at me and was not even care about writing a review or complain to he’s manager it looks he’s also frustrated warming there or maybe they don’t pay him I feel extremely disappointed and frustrated with my experience and will not be returning to this shop again. I would not recommend this shop to anyone looking for good customer service.”

Posted 11 months ago

“I send all my information back to the company for a return and refund. The item is way to small according to the chat i never got back a refund or respond. Very poor service and no consideration for customers. It’s going into the third week.”

Posted 1 year ago

“Paper bag charge is crazy”

Posted 1 year ago

“Worst manager ever. I was in Massimo Dittu in Yorkdale mall today and I asked one of the selsperson to look for my size and she was so rude and unprofessional to me. when I asked one of the cashier about the manager to report that behavior, she told me that sales person was the store manager. Even worse! So ridiculous and unprofessional.”

Posted 2 years ago

“I like the store and buy most of my pants here . But I spent over 100 dollars on pants this weekend and I was shocked that the salesperson asked if I wanted a bag for 20 cents !Really is the company that hard up that they have to charge the customers for bags now ? I’m like is this a joke ?”

Posted 2 years ago

“Total disregard to the customers. I hope customers will return the favour by avoiding this poor excuse of a shop. My experience of returning a purchase was so terrible that I even wrote a letter to its CEO and customer service. They did not even bother to reply.”

Posted 2 years ago

“Massimo Dutti shoe quality… Boots after 10 days. Awful customer service as well.”

Massimo Dutti 1 star review on 3rd February 2022

Posted 2 years ago

“Charging for bags? Really? is this a grocery store? Such a cheap attitude !!”

Posted 2 years ago

“Bought 5 trousers and all of them got torn by just sitting. Really poor quality materials.”

Posted 2 years ago

“Order confirmed and cancelled. No explanation at all. A bad customer service—you see, they don’t care about profiting so let them be.”

Posted 2 years ago

“They have not refunded my money for goods that I returned within 5 days. They say they’ve received my return but the refund has got stuck in their banking system!! £298 worth!!! They say they can’t do anything !! It’s been over 3 weeks now . Useless customer service !!”

Posted 2 years ago

“For the fourth time in a row I have placed an order, I get confirmation and then when I go online to check when delivery is to be expected, I see cancelled. I don’t know why, there is no issue with credit card and they never send an email to tell me my order is cancelled. And their website jumps all over the place, the website reloads over and over , it takes ages to even scroll to what I want and now, after all this no order. I have been wearing Massimo Dutti for years, save for linen T-shirt’s which develop holes far too soon, the clothes wear and wear, receive compliments but am totally frustrated especially now there are no stores in USA.”

Posted 2 years ago

“The worst costumer service ever”

Posted 2 years ago

“Every possible means of contacting these people exhausted. •Phone calls ended with "This call can not be completed". •No email address found online...anywhere except for the main company email...which did not respond. •The My Account" link is dead and unresponsive saying "Please contact customer service" •No customer service to be found. Never again will I use this company.”

Posted 2 years ago

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Massimo Dutti is rated 1.6 based on 78 reviews