Massimo Dutti Reviews

1.5 Rating 102 Reviews

11 %

of reviewers recommend Massimo Dutti

Company Reviews

Questions

Metrics

1.5

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Massimo Dutti take to deliver?

Helpful Report

(1 month ago)

Massimo Dutti normally delivers over 7 Days.

Helpful Report

(1 month ago)

33.33%

Industry Average

“ The items were sent via Massimo Dutti return QR code by the Post Office and I can see on the delivery tracking that the goods have been delivered but now I cannot get any response from them and still no refund. ”

- Tony Franklin

“ How disgusting in times where we support our favourite brands by ordering online they are holding onto my money that looks like "I lend them" to fix their issues with delivery company they are using. ”

- JW

“ If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. ”

- Anonymous

Massimo Dutti Reviews

Delivery - Slow