Massimo Dutti Reviews

1.5 Rating 102 Reviews

11 %

of reviewers recommend Massimo Dutti

Company Reviews

Questions

Metrics

1.5

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Massimo Dutti deliver?

Helpful Report

(1 month ago)

Massimo Dutti delivers items by Postal Service and Courier.

Helpful Report

(1 month ago)

33.33%

Industry Average

“ I rang to try and get a refund and all they would offer was express delivery on future items. ”

- Sue Adams

“ For the fourth time in a row I have placed an order, I get confirmation and then when I go online to check when delivery is to be expected, I see cancelled. ”

- Sue

“ Worst online delivery I have experienced. ”

- Anonymous

Massimo Dutti Reviews

Delivery - Slow