mcqueens dairies Reviews

2.3 Rating 231 Reviews
30 %
of reviewers recommend mcqueens dairies
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Email:

peterd@mcqueensdairies.co.uk

Location:

20 High Craighall Road,
McQueens Dairies,
Glasgow
Glasgow
G94UD

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mcqueens dairies 1 star review on 17th April 2024
Michelle Mckeith
mcqueens dairies 1 star review on 31st May 2022
Paula Graham
mcqueens dairies 1 star review on 31st May 2022
Paula Graham
mcqueens dairies 1 star review on 31st May 2022
Paula Graham
mcqueens dairies 1 star review on 31st May 2022
Paula Graham
mcqueens dairies 1 star review on 8th March 2022
I Called To Cancel But You Do Not Respect Your Customers View
mcqueens dairies 1 star review on 3rd December 2021
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
Delivery times are ridiculous. Ring Doorbell shows them arriving at 4am one week then 1150 pm another week. Milk is lying outside for hours while we sleep . I had to through the milk out too risky to drink it. I didn't need a delivery I was persuaded to give it a try to support local farmers. Impossible to contact anyone over the weekend. Tried changing the order online but must phone them to cancel. I will be cancelling !
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Posted 4 days ago
I find this company very help full staff lads always deliver milk on time have no complaints only good comments.
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Posted 8 months ago
The lads who canvassed the street to get some business were all pleasant and happy to explain things, saying they were just getting people to try it for 2 deliveries and if we liked it we could continue or if not we could just pay for the two deliveries and that was fine. We thought yes happy to try as always thought would be great to try a milk round again. Being a national company but using British farms is good but would be nice to be able to support a few local farms ( may look in to this in the future) first delivery arrived as expected and we didn't even hear them. Milk was fine ( 2ltr semi in plastic bottle) but couldn't really distinguish from our normal milk from other sources at half the price. Was half hoping it would be fresher and tastier like i remembered getting from the milkman as a kid . We decided that we would probably not continue after the 'trial' 2 we were due so was expecting to just get the 2nd one and then a call to discuss our experience and settle the bill. From the day after the lads signed us up i was hounded with texts and calls to set up a direct debit. Knowing we weren't continuing and that we were only trialing at this stage it was a bit concerning and i was reluctant to do so. Eventually on the day before we were due the 2nd delivery i answered the phone again ( having ignored a few repeated calls or being at work at time they called) to a very friendly lady who was just enquiring about what we thought and to set up direct debit. i said again we would like to not continue after our 2 initial ones at which point her attitude changed. When she couldn't convince me she had to put me through to the cancellation team ( weird as i don't recall signing up to anything) A gentleman answered who again tried to convince me it was a great product ( im not denying it is its just not for us) and he too became quite rude in his manner at this point to the point he took payment for the first delivery and said we wouldn't get our 2nd . I was more than happy to pay for the 2 we were expecting so they lost a sale there.. and the bad vibe the customer service team left me with has prompted this review. Shame. Friendly sales, a product that has no faults but poor customer service ....
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Posted 1 year ago
Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies
Posted 1 year ago
Mixed feelings here. I've always had 4 cartons a week and last month dropped it to 2. Currentlu still being charged for 4. I will be cancelling my payment as I've spent 3 weeks trying to resolve this.
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Posted 3 years ago
Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies
Posted 1 year ago
mcqueens dairies is rated 2.3 based on 231 reviews