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mcqueens dairies Reviews

2.3 Rating 232 Reviews

30 %

of reviewers recommend mcqueens dairies

Company Reviews

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Email:

peterd@mcqueensdairies.co.uk

Location:

20 High Craighall Road,
McQueens Dairies,
Glasgow
Glasgow
G94UD

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mcqueens dairies 1 star review on 17th April 2024

Michelle Mckeith

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 8th March 2022

I Called To Cancel But You Do Not Respect Your Customers View

mcqueens dairies 1 star review on 3rd December 2021

3

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I worked for these idiots, they tell you to tell the customers that the milk is locally sauced, it's not it's from Glasgow, it's a ploy to make you feel guilty to help the local farmers, it goes straights into the McQueen's clans dirty pockets. I got told to offer the customers free trials to get their details but then they are threatened if they don't pay for the free trial, the McQueen's are crooks”

Posted 1 year ago

“Awful company. Not even deserving of one star. Had milkshakes delivered to my door that I did not order. Phoned McQueens to try and return them. I was told they are not able to collect milk that has been delivered but I could either keep it or throw it out. I told them we did not like their milkshakes so we wouldn't drink them. They told me to throw them out and I would not be charged. They still took the money from my bank. I called to tell them I had been charged and that I was told I would not be charged and they tried to gaslight me and told me their employee did not say I wouldn't be charged. Absolute lies from a morally bankrupt company. They don't care about farmers, they only care about scamming customers. Please do not give this company your bank details!”

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Worst service of any company I have dealt with. Absolute rubbish customer service. Rude and arrogant.”

Posted 3 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“If I could leave zero stars I would! The attitude of the staff on the cancellation team acting like I'm trying to cancel car finance. Was offered a Trial period and out of pressure at my front door I caved. The first Milk was delivered and straight away I phoned and tried to cancel the future delivery. This consisted of 3 different call handlers battering me for reasons why I'm cancelling. I hate to think if an older person or vulnerable people are trying to cancel they will be taken advantage of. Threatened action over £2.40 ??? Genuine over the phone bullying and guilt tactics. Do not use this product! The milk Is still on my doorstepbi refuse to drink it.”

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“On the 19th May, 2 of your staff were swopping milk cartons between vehicles and chatting very loudly on Winchester avenue at 5am!! right outside our houses, they could have done that on a quiet road! They've lost mine and my neighbours business.”

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Disgusting you spend 20 minutes on the phone giving legitimate reasons for cancelling your account, they ignore it, continue to deliver milk and then hound you for money even though you constantly tell them you do not want it. Cheap way of forcing people to pay.”

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Bad company drivers speeding in diesel van driving dangerously and causing a noise nuicance at 3am milk doesn't taste very fresh either”

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“It's 1.30 and the driver has just screamed through the gears of the truck on the way to my neighbour which woke me and now and theyve turned round and reached 3rd gear after only 5 houses as they sped out the a cul de sac that I live. Absolutely no need for the speed and making complaints direct to the depot in Edinburgh makes no difference cos we've got fed up doing. Who gets milk delivered at 1.30 am anyway?”

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Cold call salesman was ok, got 2 deliveries which suited me fine and decided to order more. Promised follow up communication never arrive until 2 mths later I received a final demand for £6.80!!!! I phoned them and spoke to dopey Claire in Credit Control who didn't believe I'd not been contacted previously!! I wasn't going to deal with this incompetent bunch anymore and told her to cancel and I was going to settle balance that day 25.3.2022, which I did. May 14th.. just received further demand for £6.80 and threatening action from Debt Collection agency. I shall not be communicating further with this shower of incompetents ....AVOID dealing with this bunch of crooked shysters!!”

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I tried to cancel my milk and eggs and was passed onto their cancellation department where I was bombarded by a very aggressive woman. She kept trying to tell me what I should order instead of cancelling. I tried to get through to her that my circumstances have changed and that the milk goes off before it can be used. She would not listened and continued to bully me. I have never been subjected to an onslaught like this from any company and this lady really needs to be challenged about her style and how she deals with customers. She knows nothing of my circumstances and yet she was aggressive and unpleasant to the end. Until this I was pleased with service from Mcqueens but this was really outrageous and a dreadful way to do business. I can understand that you don’t want to lose customers but this is no way to keep them.”

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I can only echo what has already been said. Negatives - Door to door sales - Constant calls to try this and to try that - which is never free - Overpriced. 3 pints of orange and 6 eggs for £6.80 or so a week. At a supermarket, this would be ~£3 - Orange juice always tasted a bit weird - Poor quality eggs. For some reason the yolks would always break - Milk was delivered in plastic containers - Not a local company - Did I mention it was expensive? Positives - AVOID!!!!!!”

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. Unfortunately, our family dairy is unable to compete with the price at the supermarkets I’m afraid. We do feel our milk and produce are fairly price as it helps support the local farmers whereas the supermarkets do not. We will certainly take your feedback on board. Kind regards, McQueen’s Dairies

Posted 1 year ago

“My review is pretty much the same as 99% of them on here. Cold call door salesmen offering me a free trial of the milk (it was not free), told they were a local company (they are not a local company) - not the door to door salesmen were very nice, friendly and approachable, however I suspect they are told to tell all these lies about the company and product as part of their training. I stuck with them for a couple of months, but my milk started arriving already spoiled by the next morning and the orange juice was sour, these certainly hadn't been refrigerated for quite some time, then the straw that broke the cammels back was when my delivery never arrived at all the next time, I had had enough of poor quality products and undelivered products. I attempted to cancel but never managed to get through to anyone on the phone, I emailed to explain and received a response ignoring all my raising concerns and instead told me to call the cancellation number which I had already previously been calling. I decided to cancel the direct debit instead, I wasn't going to pay another penny to this shambles of a company. Then the threatening emails and text messages stared threatening to use debt collectors if I don't pay them £12.44 immediately (how they think I owe them £12.44 for 1 pint of milk and 2 pints of orange juice which never arrived is beyond me). I called them up again to explain they wouldn't be getting a penny from me, received a load of abuse, and simply told the woman on the phone that I have a better chance of being blown by Jesus than she did of getting any money off me. In the end I reported them to both trading standards for a number of consumer rights violations, and to the HSE for repeatedly providing spoiled dairy products to the public.”

Posted 2 years ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Scamming cunts free milk trial no show of milk text to set up direct debit tho, no account no to follow as promised on sms, no further comm, messaged on Facebook, response automated your details not on sys. Scam scam avoid these cunts”

Posted 3 years ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Brilliant been with them a long time they are out in all weather's pleasant and friendly staff, nothing to much well done McQueens!”

Posted 3 years ago

Hi, I hope you’re well. Thank you for the lovely 5 star review it means a lot to our team and family! It’s great to hear that you’re enjoying the service too. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Get paid monthly so told them that their weekly direct debits were not practical for me. They agreed to monthly but delivered an order to me and harassed me for the money a few days later gave me almond milk. When I told them I have a nut allergy and the order was wrong they made some arrogant excuse and demanded payment. They went into my bank account several times to deduct money even when they agreed to accept payment over the phone. Have cancelled my order they behave like gangsters. Avoid for your health and safety nasty people in this company.”

Posted 3 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I buy the oat milk from this company and the one they deliver is the fresh version in the carton not the long life. Twice an week it is delivered at a ridiculous time in the middle of the night to sit in the doorstep . I doubt it is even refrigerated on its journey to me, why we’ll because despite having got up to bring it in immediately after delivery the cat one is bulging. This means that the oat milk has got warm and started to ferment. I have had to throw every carton away over the last few months when the weather has been warmer and at over £2 a carton it’s not cheap! I have complained via email to no avail. Cancelled for holidays , had it ignored . Had enough now I just can’t afford to throw my money down the sink twice a week and then have to go out to buy it anyway. They don’t listen, they don’t stop when meant to and yet just continue to take your money. Support someone local , this company just don’t care about their customers.”

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I was previously with Speirs Dairy and this company took over. I wasn't informed this had happened either by Speirs or McQueens until I received a text asking me to set up a direct debit to McQueens. I then investigated and found out Speirs has retired which is a shame because I could not fault them. I've heard bad things about McQueens so phoned to cancel (as this is the only way) and was lectured for 13 minutes on why I shouldn't cancel. I asked to cancel about 5 times during that phone call before they finally did. I asked them to send me my customer number so I could make a £3 payment to them online (I don't hand out my bank details to people I'm not familiar with over the phone). I was told I'd be texted it within 5 to 10 minutes of the phone call ending. I never received it so I guess they don't want their £3 (although my contract was with Speirs not McQueens - if i had known in advance of the delivery i would have requested an immediate cancellation). To be honest, the milk I received this morning was room temp and the eggs were a standard far lower than what I received previously from Speirs. The phone call with McQueens has pretty much guaranteed that I will never decide to sign up to them. If you want your £3 you better send me my customer number because there is no way I am phoning you back after that experience.”

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. If you could message us on our social media with the best contact number to call you on, we would like the opportunity to resolve this with you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Seen people snooping around the front of my house acting suspicious at half past midnight. Came out with my baseball bat and it was their milk men quickly rushing off at speed in their van.”

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Appalling service. Within a month of starting my order I had complained three times that the milk was getting delivered to the wrong place, additionally I submitted a holiday through their website which was just completely ignored. On the second call I was issued with a refund and a complaint was raised and I agreed to give them another chance. By the third call though I decided that enough was enough and cancelled my order. They tried desperately to keep me and were very polite and apologetic until they realised that they weren’t getting anywhere with me. It was then a quick “right I’ve cancelled your order” and hung up. Appalling service and would not recommend to anyone. In the future I’d much rather go with a local milkman.”

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Signed up as was told milk was local and they paid the farmers more for their milk and would be delivered early in morning.started ok but 2 months in have had 4 deliveries turned to yogurt in 4 days despite having 4 days date left on them,phoned to cancel and had hard sell to carry on,could hardly hear person on phone due to office noise in background, found out was talking to someone in Glasgow,so much for local”

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

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mcqueens dairies is rated 2.3 based on 232 reviews