“Shockingly dreadful experience
On 4th September we purchased an LG 43UN700 IPS monitor from Media Mrkt Spain online and collected it on Monday 7th from their Valencia shop in Calle Colon we paid €536.
We were very busy having just moved house so actually didn’t open it to set it up until Saturday 12th. We already own one of these at our home in the UK so we were familiar with the process and its specification.
On sliding it out of the box and removing the sleeve we could see the screen was cracked very badly all down the left side. We immediately raised a return request and received confirmation of collection from our home dated 14th September, unfortunately this never happened they just didnt turn up so we then took it back to one of their outlets as the return online form stated.
They immediately accused us of breaking the monitor. According to them there is no way it could have been broken in the box so it must have been us. This was absolutely not the case. It was definitely like that in the
box and definitely not broken by us due to mishandling. They have refused point blank to deal with us any further. They were so rude and aggressive it was unbelievable.
We took it to another store but they were just as rude and aggressive just walking away from us and dealing with other customers.
It would take too long to detail the rudeness of the staff and the way they accused us of breaking the monitor without evidence ... it wasnt even unpackaged and still had the wrapping on it but according to them nothing can ever be broken when it is collected.”
“Purchased a new fridge which failed after 3 months, have visited the store on 5 occasions to try and resolve this issue without any success. Will try once again but based on my experience to date don't hold out much hope. By far the worst customer service I have ever found. If you buy from Media Mart then hope you don,t require customer service it does not exist unless your a Spanish national.”
