“I want to make a Phone contract, through Mediamarkt.. but somehow they work with a company called WebID that doesnt answer to client calls, I have been waiting hours, just for the workers tk hang up on me after 8 seconds... I called them and wrote emails, there is never an answer.. Unacceptable service.. the worst is they claim the contract can only be done online, not in store... what is this??? Back to a 3rd world service in 2025??? Stay away”
“Ich bin äußerst enttäuscht von MediaMarkt. Am 19. Oktober habe ich eine Bestellung aufgegeben, die spätestens bis zum 29. Oktober geliefert werden sollte. Zum Zeitpunkt des Kaufs war der Artikel auf Lager. Doch fast einen Monat später habe ich weder die Ware erhalten noch eine klare Information zum Liefertermin bekommen.
Der Kundenservice kann nicht einmal einen ungefähren Lieferzeitpunkt nennen, obwohl der Artikel auf der Webseite weiterhin als „verfügbar“ angezeigt wird. Über die Verzögerung wurde ich nicht informiert – ich habe erst davon erfahren, als ich selbst den Support kontaktiert habe.
Sehr niedriger Servicestandard, fehlende Transparenz und mangelnder Respekt gegenüber Kunden. Im Moment weiß ich nicht einmal, ob ich meine Bestellung überhaupt bekommen werde.”
“Nieuwe wasmachine besteld 1e levering onze fout.Nieuwe afspraak komen ze 3 dagen later leveren en installeren.Dan maakt die zoveel herrie dat we het niet mogen gebruiken en nieuwe afspraak en wat denk zijn ze er weer niet.”
“They only have two staff members in a store this big! Unfortunately, they don’t care at all about customers’ time. Since there’s no competition, people are forced to waste their valuable time on a simple purchase at MediaMarkt”
“Ich habe einen Geschirrspüler bestellt. 6 Tage Wartezeit. Dann wird er geliefert, eingebaut – ist aber fehlerhaft. Die ganze Küche steht unter Wasser. Also nehmen sie ihn wieder mit.
Mir wird gesagt, ich müsse einen Neuen bestellen, sobald ich mein Geld zurückbezahlt habe.
Ich will keinen Neuen bestellen. Ich habe bezahlt, bestellt und erwarte Lieferung. Der Mann am Telefon sagt, so ginge das mal nicht. Hätte ich im Laden bestellt – Ich antworte, dass ich nicht an der Organisation der Firma interessiert bin. Ich habe eine Ware bestellt und bezahlt und erwarte, dass sie geliefert wird.
Nein, so läuft das hier nicht, sagt der Mann. Niemals wieder MediaMarkt.”
“My wife and I bought a TV online through Mediamarkt Spain recently. We checked it when it was delivered and all seemed well. We erected the TV bracket onto the wall and upon removing the protective film from the screen, we discovered significant damage to the screen, rendering the TV unusable. There was no visible damage to the exterior of the box in which the TV was delivered, so we believe the TV was packaged in this damaged condition at source.We have tried to resolve the issue with Mediamarkt, however they are very unhelpful and profoundly unsympathetic. I would advise anyone against purchasing from Mediamarkt, I will certainly not be shopping with Mediamarkt in future after this unpleasant and extremely expensive experience. If I could submit no stars I would have done so.”
“Appalling service! I had to call Customer Services FOUR times before our dishwasher was finally installed TWO WEEKS after purchase. I would strongly advise avoiding this company.”
“No delivery, no explanation, no one to talk to. Customer service refuses to help.
Delivery of new refrigerator scheduled for January 10, 2025, in the morning. No delivery in the whole day; no updates, no phone calls, no email information; called three times to customer service; no response, no one to talk to that would be responsible or even helpful.
Unbelievable.
Today Saturday I am told that there will be no action until next working day.
Last time I buy from MediaMarkt.”
“Crappy network and bad trading strategy, I was ripped off by this scammers, I request to make withdrawal and my account was frozen for no reason, I’ll urge everyone to stay away from them, I am happy to write this review, I was able to recover all I lost with interest with the help of a recovery expert who help me get back my funds in less than a week, feel free to consult AIXALTD.COM try this recovery firm now and be rest assured your money is not gone!”
“The worst company I have ever worked with.
I have been waiting for the EUR 700 refund for a month. After I had canceled an order 3 weeks ago, they were trying to deliver it to me anyways. To deliver the order that has been canceled.
Nothing is working it this organization. I have called like 5-6 times already, went to the store. But all they do is writing some emails to someone.
It is just the shame to have such a large firm with so money people working and customer not being able to do anything.
It seems like I would need to go to police because they are not returning my money. Moreover, they don’t even give me any proof that I indeed have requested a refund.
Just crazy.”
“Myself and husband brought a 75 inch TV from the Cartagena store and when we unpackaged it you could clearly see what looked like a long smear mark on the top right side. Once we switched it on the mark that I originally thought was a smear was actually a huge crack through the TV.
We immediately packaged and boxed it back and took it back to the store. I explained what had happened and they told me it’s not their problem it’s mine. I’m totally shocked and upset how we’ve been treated. I can’t believe that a company can just sell an expensive faulty item and dismiss you in this way. I’m now left with a brand new damaged TV. Appalling service. If you shop there check everything !!!
I left a review on another platform which they responded to saying how sorry they were and someone from the store would be in touch and 1 week on no response from the store after chasing them two times.
Totally shambles of a company who seem to think they can get away with selling broken and faulty items. I urge people never ever shop with this company as if anything goes wrong you will have no comeback. Since buying from them I have read so many other reviews of the same and similar issues. I just wished I’d read before a large purchase.”
“Disappointing Experience, Won’t Be Back
I’ve been a regular customer at Media Markt for years, purchasing everything from TVs and smartphones to printers and e-scooters. However, today marked the end of my loyalty.
I went in to buy a Samsung smartwatch, which was clearly marked at €299. The only available options, however, had pre-installed screen protectors—an additional €10 cost that I didn’t want. When I asked if I could buy one without the protector, the staff member simply shrugged and said, "It’s only €10." I reiterated that I didn’t need or want it, but all I got was another shrug and no alternative offered.
Frustrated, I left the store and ended up purchasing directly from Samsung online.
This isn’t the first time I’ve encountered this issue. Media Markt seems to pre-install protectors on a range of devices—phones, watches, tablets—forcing customers to pay for something they might not even want. It feels like an underhanded tactic to squeeze extra money out of people, and it’s just not right.
I like to choose what I’m paying for, and Media Markt has taken that choice away. For that reason, I won’t be shopping here again.”
