“Myself and husband brought a 75 inch TV from the Cartagena store and when we unpackaged it you could clearly see what looked like a long smear mark on the top right side. Once we switched it on the mark that I originally thought was a smear was actually a huge crack through the TV.
We immediately packaged and boxed it back and took it back to the store. I explained what had happened and they told me it’s not their problem it’s mine. I’m totally shocked and upset how we’ve been treated. I can’t believe that a company can just sell an expensive faulty item and dismiss you in this way. I’m now left with a brand new damaged TV. Appalling service. If you shop there check everything !!!
I left a review on another platform which they responded to saying how sorry they were and someone from the store would be in touch and 1 week on no response from the store after chasing them two times.
Totally shambles of a company who seem to think they can get away with selling broken and faulty items. I urge people never ever shop with this company as if anything goes wrong you will have no comeback. Since buying from them I have read so many other reviews of the same and similar issues. I just wished I’d read before a large purchase.”
“Disappointing Experience, Won’t Be Back
I’ve been a regular customer at Media Markt for years, purchasing everything from TVs and smartphones to printers and e-scooters. However, today marked the end of my loyalty.
I went in to buy a Samsung smartwatch, which was clearly marked at €299. The only available options, however, had pre-installed screen protectors—an additional €10 cost that I didn’t want. When I asked if I could buy one without the protector, the staff member simply shrugged and said, "It’s only €10." I reiterated that I didn’t need or want it, but all I got was another shrug and no alternative offered.
Frustrated, I left the store and ended up purchasing directly from Samsung online.
This isn’t the first time I’ve encountered this issue. Media Markt seems to pre-install protectors on a range of devices—phones, watches, tablets—forcing customers to pay for something they might not even want. It feels like an underhanded tactic to squeeze extra money out of people, and it’s just not right.
I like to choose what I’m paying for, and Media Markt has taken that choice away. For that reason, I won’t be shopping here again.”
“I was scammed by MediaMarkt. Made an order on 12 of July, 2024 (more than a month ago) on their website, but haven't received it. Despite numerous attempts to resolve this issue, both via phone and email, I have neither received the product nor a refund. Each time I contact their Customer Support I receive the same response that they will "escalate this issue", but no results whatsoever.”
“I guess MediaMarkt is OK, when buying something simple. The people working there are not really knowledgeable in their field though. If you need professional help, I would go elsewhere.
Where the nightmare begins is if you have some issue with one of their products. MeidaMarkt would say that they are just reseller and they can forward your product to the original seller for e.g. repair service. However if the service did not fix the problem, there is anything else they will do for you and you end up with a faulty device. The people working in the customer service are also very rude and without a proper knowledge of consumer law, so they might give you wrong advises.
All in all, if you have any other option, try not to go there.”
“Unvollständige Geräte, respektlose und unzuverlässige Mitarbeiter, kein Kundenservice und Paket mit falsch buchstabiertem Namen.
Bitte bestellen Sie nie online bei MediaMarkt! Ich dachte, man könne einem solchen Konzern vertrauen. Leider ist das Niveau erstaunlich schlecht.
Im Februar habe ich ein Smartphone bestellt, das ohne SIM-Kartenslot angekommen ist. Es ist definitiv nicht neu! Daher muss ich es zurücksenden, um ein vollständiges Gerät zu erhalten.
Da ich keinerlei Rückmeldung von MediaMarkt erhalten habe, muss ich selbst nach konkreten Informationen fragen. Nach einer Woche habe ich endlich eine Antwort erhalten: Sie haben es mit DHL verschickt, aber die Zustellung war nicht erfolgreich. Warum? Mir wurde kein Hinweis gegeben... Keine konkreten Informationen... Ich habe mehrmals nach der Trackingnummer gefragt, die mir nie gegeben wurde...
Dann folgen drei Wochen des Hin- und Herschreibens, bis ich ENDLICH konkrete Informationen erhalte, wann mein Smartphone zurückgeschickt wird. Geduld verliert man irgendwann...
Nach vielem Hin und Her wird mir endlich angekündigt, dass die Lieferung nun mit DPD wieder versucht wird. Ich erhalte sogar eine Trackingnummer! Zu schön, um wahr zu sein!
Weiß man, warum mehrere Zustellungsversuche mit DHL nicht funktioniert haben? Vielleicht würde das richtige Buchstabieren des Namens sicherlich helfen! Ja, mein Nachname wurde falsch in den Empfängerdaten geschrieben... Was für eine Leistung! Es fehlen zwei Buchstaben am Ende des Namens. Selbstverständlich wird kein Paketbote irgendwo klingeln, wenn der Nachname nicht genau richtig eingetragen ist. Inwiefern sollte mein Paket richtig geliefert werden, wenn mein Name falsch buchstabiert ist????? Krass ist auch, dass es sich um einen sehr simplen deutschen Nachnamen handelt. Das zeigt das Niveau an Sorgfältigkeit, mit dem man arbeitet (wird es nicht automatisch eingetragen?).
Man kann ja noch ewig mit falsch buchstabiertem Nachname nochmal probieren! So macht es ja kein Unterschied ob mit DHL oder DPP Ich wollte selbstverständlich das Kundenservice davon informieren damit sie es korrigieren können. Doch kann ich nur mit einer freche Antwort: "wir haben den korrekten Nachnamen eingetragen". Ich glaube ich weiß selber wie ich heiße!
Und noch ärgerlich: ich werde mit "Herr" ständig adressiert obwohl meine Vorname deutlich weiblich ist und ich dies mehrmals in Emails erklärt habe. Das ist kein Weltuntergang aber unrespektvoll.
Also, nun um Leute zu warnen: nie bei MediaMarkt bestellen! So spart man sich Zeit, Geld und Nerven! Sie haben kein Kundenservice, nur eine Service von unmotivierten Menschen, die daneben oder frech antworten.”
“I lived in Germany but I can't speak German.
Just now I came back from Media Markt Appelallee Wisebaden.
I got reported that I stole Tonie figure.
One gentleman waits and stopped me in front of Mediamarkt exit.
He show empty Spiderman tonie package in front of my face and asked where is it? I am not understanding. Keep asking where is it in German. I asked what? (By the way tonie package the one he show is white colour. It very old version. Nowadays all package is red colour)
I turned my carry bag up sides down at cashiering. And I asked what is happening? I didn't take anything. Suddenly one service seller who could speak English appear to assist me.( I really appreciated that he stay with me and talk to my daughter during we are in control room)
Yes, I went to check tonie English song because yesterday was discount online 13.99€ so I want to check the exactly price at price check machine. It was 16.99€ so I returned it back to same place.
My concern is I got embarrassing in front of everyone who waited at the cashiering. I came with my 4 years old daughter. And now my daughter said are you stolen Tonie. I explained her of course not, you saw everything what they did to me.
Security checked camera twice and of course he said it's a mistake. Sorry you can go. That's it!
I came back from my work, i didn't wear nice clothes. And I am Asian.
I spoke with manager (not sure is real manager or not) he said sorry but we can check right. Definitely I allow to check what they have doubt on me. Should find the better way. Someone else is stealing it before I am arriving there. Great job to them, can't catch real thief but catching royalty customer like me!!!!
They make bad situations to embarrass me. I received only "Sorry"”
“Purchased a vacuum cleaner that the battery does not charge after one week, took it back to the store and has been a month and no repair no replacement noting from MediaMarkt consumers beware of these clowns that simply do not care, store attentionis also the worst ,like if they are doing you a favor.”
“Geschirrspüler wurde defekt geliefert und Küche beschädigt. Habe ich sofort per email reklamiert. Keine Antwort. Habe dann 2x angerufen und mir wurde jedes Mal gesagt, ich würde zurückgerufen. Auch das ist nicht passiert. Media Markt Herzogenrath. Eine Frechheit, Eure Kunden einfach so hängen zu lassen.”
“CUIDADO CON MEDIAMARKT ONLINE ⚠️ Este año el pedido que hice se ha extraviado y me he quedado sin él, no se hacen responsables me he quedado con el pago hecho y sin el producto, nadie se responsabiliza, solo te dicen que mandes una reclamación que no va a ningún sitio porque no hacen ni caso, en mi caso la empresa de transporte como van a tope la chica que llevaba mi paquete se lo entregó otro compañero, según parece se pasan paquetes, el mio no comprobaron a quien se lo dejaron y segun ellos se lo dejaron a otra vecina ya que había un error en el numero del portal, no comprueban nada y eso que vienen todos los datos en el paquete. Me he quedado sin él regalo de reyes de mi hija que triste ver esa carita sin su regalo. Es una empresa muy poco profesional”
“We had a new refrigerator in September 2023, but 2 months later the old one that should have been retires is still at home.
Very unpleasant people in the customer service, nothing solved. Based in the data protection they do nothing.
Great Marketing poor service.”
