“In store staff very helpful - no issues there but terrible service with delivery. We were advised on purchase that due to busy period there would be an approx wait of 2 weeks for a fridge delivery. Date of 11th Aug given. We accepted this. We followed instructions for defrosting, emptying, having appliance in an easily accessible area and due to its location we had to employ help to move it as it was not easily movable (small area and possible door removal needed). We are 75 + yrs old. We did this on 10th Aug and then got a text that afternoon saying delivery would be on 16th Aug - 5 days after the agreed date. No apologies. We phoned the supposed customer service helpline 3 times only to be told it was a busy time - that was known from the ouset and should have been factored in when specifying a delivery date. We were told that any possible resolution would be within 24 hrs!! We r now faced with no fridge for 5 days in temps of late 30s degrees - or putting fridge back with help and bringing out again for new delivery date. Totally unacceptable. The inconvenience is enormous. Media Markt/ Public - you should be ashamed - never again.”
“This place sucks soooo bad don't even bother with this place!!!!! No tracking number , no call,and still no product delivered!! Just spend the extra few bucks and save yourself the headache.”
“This is the worst company ever!!! We have been waiting for a month for them to collect a cafe machine that does not work properly. .we have not been given a new machine or had money returned....1 month of nothing!!! Do not use this company”
“Don't ever buy anything from Media Market online. I ordered a mouse and it was in very bad condition when it came and I opened the box, SO IT WAS USED. I returned it on the same day and now a year passed and they did not return my money. This is theft. I want my money back.”
“Ich habe ein Samsung-Handy gekauft, das nach 20 Monaten immer wieder neu gestartet wurde. Der Kundendienst sagte mir, dass sich das Reparaturteam mit mir in Verbindung setzen wird. Ich rief immer wieder an und schrieb E-Mails, ohne eine Rückmeldung vom Reparaturteam zu erhalten. Nachdem die 2 Jahre Gewährleistung vorbei sind, antworteten sie, dass es nicht mehr in der Garantie ist. Ich würde nie etwas von ihnen kaufen und würde sie nie empfehlen :/”
“*** Unseriöser Laden - Vorsicht ***
Der Mehrwertsteuer-Rabatt "...Super Spar Bowl..." grenzt schon an eine betrügerische Aktion !
a) Es wird behauptet, dass die bestellte und bezahlte Waschmaschine bereits bei mir installiert ist (was föllier Quatsch ist)
b) Mir wurde bereits zweimal versprochen, dass mich jemand deswegen zurückrufen wird
c) Heute habe ich noch eine Email erhalten, dass diese Waschmaschine von der Auktion auschglossen ist .. (Heute) Am Samstag rude es mir telefonisch zugesagt UND ich hatte die Waschmaschine mit den 19% Rabatt im Warenkorb.
Fazit: Unseriöser Laden ! mit einem Kundendienst der anstatt Problem lösen lieber den Kunden anlügt und sich nicht zurückmeldet.
Das einzige Antwortschreiben von Mediamarkt.
"Leider ist der Artikel SIEMENS WM14UR5EM2 iQ500 Waschmaschine (9 kg, 1351 U/Min., A) davon ausgeschlossen. Daher können wir Ihnen leider nicht weiterhelfen."”
“I ordered online a Gaming chair for my son on Black Friday, this chair had a big discount and was available in many other big stores in Greece for the same discounted price. Its status at the time of order was available and it was intended to be a gift for my son's birthday which is 10 days after Black Friday. After waiting for 1 month and following up many times the status of my order, I received an e-mail which simply said that my order was cancelled and that i got reimbursed the money I paid. I replied to the e-mail with a complaint but did not get a reply and called several time to complain, but the response was: "sorry that was a mistake but we cannot do anything about it".
The price of that chair was 250EUR on discount, its current minimum market price is 400EUR. I was able to get it from any other online shop for 250EUR if i didn't buy it from MediaMarkt.
My interpretation for what happened is that MediaMarkt creates fishy fake deals just to show that they have competitive market prices.
I am sharing my experience in order to save other customers the bad experience i had with these unprofessional people.”
“I went to your store on carre colon in Valencia, Spain, and I was treated like a rag. I was buying items costing over 1000 euros, and the attitude I got from the attendants and even the store manager made me leave without purchasing the item. If that is how you do business, then I will let the whole world know how racist your company is.”
“zondag een bestelling gedaan bij mediamarkt, er stond bij "in voorraad" en "levering binnen 1-3 dagen". ONMIDDELLIJK BETAALD. Dinsdag nog steeds geen bevestigingsmail. Ik stuur dinsdagmorgen een email naar hun klantendienst (# 220308-001317). Ik krijg dinsdagavond nog steeds geen antwoord. Ik bel dan in bij hun klantendienst, daar wuiven ze me onmiddellijk af dat ik maar moet w88 op de reactie van de email. GEEN info over mijn bestelling, "weten ze niet" volgens hen. Vandaag bel ik opnieuw in. Dan zeggen ze ineens dat het in backorder is. Ik vraag mn geld terug maar daar moet ik dan volgens hen op gaan wachten. Daarom deze klacht. Geld aannemen voor producten die er niet zijn en dan het geld zo lang mogelijk inhouden. Charlatans en dieven zijn het. Hun service is SCHANDALIG, ze reageren pas wanneer ze zien dat je klachten neerlegt!”
“Απερίγραπτα απαράδεκτοι - PS5 παραγγελία
Απλά άλλος ένας λόγος για να μην προτιμήσουμε ποτέ ξανά αυτό το κατάστημα είτε για διιαδικτυακές είτε για δια ζώσης αγορές. Έχει γίνει παραγγελία διαδικτυακά από 22.12.2021 για PS5 που ανέφερε ξεκάθαρα στην ιστιοσελίδα ότι ήταν άμεσα διαθέσιμο για παράδοση εντός 4-6 ημέρων. Μετά από 15 ημέρες ακόμα δεν υπάρχει καμία ενημέρωση κι η εξυπηρέτηση πελατών αναφέρει απλά ότι αναμένουν ενημέρωση απο τον προμηθευτή. Έχοντας πληρώσει κι περιμένοντας χωρίς λόγο λαμβάνοντας την κοροιδία και εκμετάλευση απο μέρος του συγκριμένου καταστήματος.”
“The worst client and installation service ever! I reported that my air-condition is not working on June 9th. More than 2 months, numerous calls and emails, nobody has come to fix it. Apart from an LG representative that charged me 80 dollars to do nothing, because as I said MediaMaqrkt, it was an installation problem....
This is Incidente: 200629-013081 and I am still waiting....”
“I am waiting for over 1.5 month for a refund, which I have not yet received. They never called me or replied to my e-mails. I have called over 13 times to their call centre which only says "we sent an e-mail to the responsible department". MediaMarkt steals you money. Stay away from them and choose their competitors !!!!”
“Sorry to give this awful servis a star. Don't buy anything online from this brand. I wanted to change my delivery date because I wasn't move there yet. But they didn't care my request and send them anyway. Then they wrote me an email and said 'I would like to ask you to order again.' It's very surprising that they trust I'll order anything from them again. So angry and frustrated...”
“Shockingly dreadful experience
On 4th September we purchased an LG 43UN700 IPS monitor from Media Mrkt Spain online and collected it on Monday 7th from their Valencia shop in Calle Colon we paid €536.
We were very busy having just moved house so actually didn’t open it to set it up until Saturday 12th. We already own one of these at our home in the UK so we were familiar with the process and its specification.
On sliding it out of the box and removing the sleeve we could see the screen was cracked very badly all down the left side. We immediately raised a return request and received confirmation of collection from our home dated 14th September, unfortunately this never happened they just didnt turn up so we then took it back to one of their outlets as the return online form stated.
They immediately accused us of breaking the monitor. According to them there is no way it could have been broken in the box so it must have been us. This was absolutely not the case. It was definitely like that in the
box and definitely not broken by us due to mishandling. They have refused point blank to deal with us any further. They were so rude and aggressive it was unbelievable.
We took it to another store but they were just as rude and aggressive just walking away from us and dealing with other customers.
It would take too long to detail the rudeness of the staff and the way they accused us of breaking the monitor without evidence ... it wasnt even unpackaged and still had the wrapping on it but according to them nothing can ever be broken when it is collected.”
“Purchased a new fridge which failed after 3 months, have visited the store on 5 occasions to try and resolve this issue without any success. Will try once again but based on my experience to date don't hold out much hope. By far the worst customer service I have ever found. If you buy from Media Mart then hope you don,t require customer service it does not exist unless your a Spanish national.”
