MEDvidi Reviews

Name: MEDvidi
Address: 4010 Moorpark Ave, 114, San Jose, California
Rating: 4.54

4.5 Rating 374 Reviews

88 %

of reviewers recommend MEDvidi

4.5

Based on 374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About MEDvidi:

MEDvidi is a helpful online service for people dealing with mental health issues. We have a team of licensed experts who know how to treat conditions like ADHD, Anxiety, Depression, OCD, and many more. We make getting help easy, quick, and affordable, letting you get treatment from the comfort of your home.

Visit Website

Phone:

(504) 414-5095

Email:

help@medvidi.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service & very polite with patience… Excellent English & prompt timing very impressive Bella 👸”

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Posted 1 year ago

“Terrible custom service. I've been watching almost two weeks for them to send my premium to the pharmacy. I keep being told about technical issues. Nobody wants To help fix the problem. Shop elsewhere”

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Posted 1 year ago

Hi Jeff aldrich, We are sorry for the inconvenience you have had to go through. Due to privacy regulations, we can’t discuss the specifics of your comments on this platform. However, we are committed to providing you with high-quality care and take each feedback very seriously. For further discussion, please contact us directly at help@medvidi.com or (415) 548-2062. Be well, Jane || MEDvidi Patient Support Team

Posted 1 year ago

“The doctor never got back to me left me waiting on holes and never called back”

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Posted 1 year ago

Hi Valerie, We are sorry for the inconvenience you have had to go through. Due to privacy regulations, we can’t discuss the specifics of your comments on this platform. However, we are committed to providing you with high-quality care and take each feedback very seriously. For further discussion, please contact us directly at help@medvidi.com or (415) 548-2062. Be well, David || MEDvidi Patient Support Team.

Posted 1 year ago

“Horrible company, stay away! Had a 6:30 appointment, logged in and provider was a no show. Called customer care while on hold and was told I would receive a text in a few minutes, it didn't happen. Called again 15 minutes later and told the same thing, and again received no text. I was # 1 in queue and it took over ten minutes both times for someone to answer. Finally, after waiting over an hour for a provider to show I called back to customer care and after 19 minutes I hung up because they never answered the phone. I have all the screen shots to prove this in case the company tries to jump in and say it didn't happen. Don't waste your time with this unprofessional company!!”

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Posted 1 year ago

Hi Anne, We are sorry for the inconvenience you have had to go through. Due to privacy regulations, we can’t discuss the specifics of your comments on this platform. However, we are committed to providing you with high-quality care and take each feedback very seriously. For further discussion, please contact us directly at help@medvidi.com or (415) 548-2062. Be well, Jane || MEDvidi Patient Support Team.

Posted 1 year ago

“Horrible experience. The website won’t let me join a meeting two days in a row. Then they want to charge me a no show fee?! No service and tech support doesn’t work on the weekends to help with tech issues.”

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Posted 1 year ago

Hi James, We are sorry for the inconvenience you have experienced. Due to privacy regulations, we can’t discuss the specifics of your comments on this platform. However, we are committed to providing you with high-quality care and take each feedback very seriously. For further discussion, please contact us directly at help@medvidi.com or (415) 548-2062. Be well, David || MEDvidi Patient Support Team.

Posted 1 year ago

“They will bill you for a follow up and not prescribe! This is not an ethical company.”

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Posted 1 year ago

Hi There, We are sorry about the inconvenience you have faced. Due to privacy regulations, we are unable to delve into specific details about your concern on this platform. For more assistance and to discuss your case, please contact us at help@medvidi.com or (415) 548-2062. Be well, Jane || MEDvidi Patient Support Team.

Posted 1 year ago

“Up until now, I had a wonderful experience with MedVidi with very few minor hiccups after almost a year of receiving treatment. However, I had to switch providers which wasn't a huge issue, but I had an appointment on Monday and am still without my medications on Thursday. I am working a full time schedule and am currently in graduate school. The first two prescriptions that were sent in had the wrong state's letterhead by the doctor's information. Therefore, the pharmacy refused to fill the medication and I made the MedVidi team aware of that. Then I was told that if I found a pharmacy with the medication in stock, that the prescription could be sent in right away. I found one that has the medication and the prescription has yet to be sent in to the pharmacy with the correct state's letterhead after three days. Very disappointing.”

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Posted 1 year ago

Hi Lindsay Taylor, We understand that waiting for the medicine can be frustrating. As for our team, we do our best to speed up the processing time. Please get in touch with us directly at help@medvidi.com or (415) 548-2062, and we'll find the solution that will work best for you. Be well, Jane || MEDvidi Patient Support Team.

Posted 1 year ago

“I've been a patient for a year. Just lost my daughter 7 weeks ago. Paid for my appointment and Christianah called to reschedule me for 30 minutes later. That never happened. Called customer service got an appointment for 9 15 today. That never happened. What a terrible way to treat people. You have my money though. If you didn't want to treat me then tell me! Very frustrating. What is going on with you? I sure don't deserve this.”

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Posted 1 year ago

Hello Stephanie Contreras, We are sorry for the recent appointment trouble and the way it impacted your treatment. Please contact our Care Team directly at help@medvidi.com or (415) 548-2062 so we can closely look into what happened to make things right for you. Be well, David || MEDvidi Patient Support Team

Posted 1 year ago

“I did not get any useful info and refused to prescribe my medication.”

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Posted 1 year ago

Hello Anonymous, Thank you for sharing your recent experience with us. Because of privacy regulations, we can’t discuss the specifics of your comments on this platform. However, we are committed to providing you with high-quality care and deeply consider any feedback we receive. Please contact help@medvidi.com or (415) 548-2062 for further discussion. Be well, David || MEDvidi Patient Support Team

Posted 1 year ago

“Fixed prior issues will see what this month brings.”

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Posted 1 year ago

Hi Anonymous , We apologize for the inconvenience you have experienced during your recent appointment. As for MEDvidi, we actively investigate such issues to ensure they don't happen again. Our management team contacts patients who have been affected to resolve their issues. If you want to provide more information on your case, please contact us directly at help@medvidi.com or at (415) 548-2062. Be well, Amber || MEDvidi Patient Support Team

Posted 1 year ago

“The initial 5 months were positive, albeit costly. The clinic had advertised an initial appointment fee of $200, followed by subsequent $99 follow-up visits. However, this pricing structure was never honored. Instead, I found myself required to pay $170 monthly simply to engage in brief, sub-5-minute discussions for prescription refills. Matters took a turn for the worse when, despite providing a two-day notice due to my grandfather's critical condition, I was informed that I would be charged an additional $50 for a "no-show." Subsequently, when I urgently required a new appointment due to withdrawal symptoms from anxiety medication, the scheduled time was changed from 6:00 PM to 10:00 PM, and the clinic failed to appear. Even after contacting customer service and being advised to remain on the call until 10:30 PM, I was ultimately stood up. As a special education teacher and doctoral candidate, my time is exceptionally limited, and the toll on my well-being is substantial. Despite having insurance, the financial burden and the prospect of enduring further withdrawal symptoms or debilitating panic attacks due to the prolonged absence of anxiety medication, which has now exceeded 6 weeks, have left me feeling utterly overwhelmed with no resolution in sight.”

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Posted 1 year ago

Hi Lauren, We are sorry for the trouble with your recent appointment. Your time is important, and we understand how frustrating this might have been. In cases like yours, we look into why the appointment is missed and work on fixing the issue to avoid problems in the future. For more details, please get in touch with us at help@medvidi.com or (415) 548-2062. Be well, Amber || MEDvidi Patient Support Team

Posted 1 year ago

“They miss my appointment seven times, lied to me on the phone how scripts work with the pharmacy, refuse to even reply back to me. What else can I say? This place is a scam”

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Posted 2 years ago

Hi Jon, We are sorry for the unfortunate experience you have had to go through. As per our refund policy, we typically provide full refunds for any inconveniences, excluding scheduled appointments. For additional assistance or further concerns, please contact us at help@medvidi.com or (415) 548-2062. Be well, Amber || MEDvidi Patient Support Team.

Posted 1 year ago

“Horrible - cancelled appointments 3 times in one day. Don’t waste your time.”

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Posted 2 years ago

Hi Anonymous, We are sorry to hear about your recent appointment issue and any disruption it caused in your treatment. We understand the importance of reliable healthcare and patient satisfaction, and in cases like yours, we examine the problem so that it won't occur again in the future. For further assistance, please reach out to our support team at help@medvidi.com or (415) 548-2062. Be well, Amber || MEDvidi Patient Support Team

Posted 1 year ago

“I loved this company. I was on vacation in a different state. They cut me off for anxiety and insomnia zanex. They prescribed a non narcotic. I could have been put on a number of different meds. I only took when needed also 3 months on 60 pills. They then called me a drug addict. Read there website the DEA made changes to the online prescription policy's. A doctor can't prescribe schedule 3 drugs without a inpatient visit first. Then I found out the doctor was only a nurse. I complained on there advertised satisfaction guarantee and got called a drug addicted. The meds they prescribed tizanidine hci is about as effective as a melatonin and has horrible reviews. Hallucinations, nightmares. I feel like I got burned and there trying to sweep it under the rug. Every patient is going to have similar experiences. Beware.”

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Posted 2 years ago

Hi Matt Olson, We are sorry about the inconvenience you have faced. We strive to provide top-notch service and value any feedback on experts’ qualifications. We are investigating and addressing any concerns to improve the overall experience for our patients. Please contact us at help@medvidi.com or (415) 548-2062 for further assistance. Be well, Amber || MEDvidi Patient Support Team.

Posted 1 year ago

“Spam emails. Tried unsubscribing, but to no avail. Emails are constant. I sent an email asking them to stop, but did not. If I could give zero stars, I would.”

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Posted 2 years ago

Hi Anonymous, Thanks for bringing this up. At MEDvidi, we take matters like yours seriously. We work with staff about the issues you have mentioned and do our best to resolve them as quickly as possible. For further assistance, please contact us at help@medvidi.com or (415) 548-2062. Be well, Amber || MEDvidi Patient Support Team.

Posted 1 year ago

“If I could give them negative stars I would. I had an appointment with them on 10/11/2023 and I still do not have my prescription. They are very quick to take your money for the appointment, but WILL NOT help or refund your money even though it has been their fault and they admit to it being their fault. I have talked to them every day sometimes twice a day and all I get is we are sorry I am sending this over to the doctor and you will have your prescription. Well its day 11 now and another phone call and NOOOOOOO prescription.”

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Posted 2 years ago

Hi Melinda McVey, We are sorry to hear about the difficulty you have faced. While some pharmacies may not accept telehealth prescriptions, we're actively working to improve the process for our patients. Please reach out to our Care Team directly at help@medvidi.com or (415) 548-2062, and we'll be happy to discuss the details and find a solution with you. Take care, Amber || MEDvidi Patient Support Team.

Posted 1 year ago

MEDvidi is rated 4.5 based on 374 reviews