Name: MEDvidi
Address: 4010 Moorpark Ave, 114, San Jose, California
Rating: 4.54

“Very helpful, professional staff and customer support team.”

Posted 3 days ago

Hi David M., Thank you for your kind feedback! We’re glad to hear you found our staff and customer support team helpful and professional. We truly appreciate you taking the time to share your experience. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Warm Regards, Jane| MEDvidi Patient Support Team

Posted 2 days ago

“Elizabeth was so kind and helpful!”

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Posted 3 days ago

Hi Gaby, Thank you for your kind words! We’re so glad to hear that Elizabeth was helpful and supportive. We’ll be sure to share your feedback with her; it truly means a lot to our team. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Warm Regards, Jane MEDvidi Patient Support Team

Posted 2 days ago

“Always have had a good experience”

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Posted 6 days ago

Hi Carli, Thank you for your kind feedback. We’re happy to hear that you’ve always had a good experience. Your continued trust and support mean a lot to us. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Warm regards, Janet| MEDvidi Patient Support Team

Posted 5 days ago

“May was great! I needed my prescription changed to a different pharmacy because it was on backorder at mine and she was able to promptly take care of it for me. She also kept me updated on when it would be ready. Thanks May!”

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Posted 1 month ago

Hi Elizabeth Justice, Thank you so much for your kind feedback! We’re glad to hear that May was able to help get your prescription transferred quickly and keep you updated throughout the process. We truly appreciate you taking the time to share your experience. If you need anything else, we’re always here to help! If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Thanks again for choosing us! Warm Regards, Janet| MEDvidi Patient Support Team

Posted 1 month ago

“It took some time but I switched to my new doctor and he actually cares and provides the medication that you need and the care team was excellent on keeping up with getting things done”

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Posted 1 month ago

Hi Justin hughes, Thank you for sharing your experience. We’re truly glad to hear that your transition to a new doctor has gone well and that you’re receiving the care and medication you need. It’s also great to know our care team was able to support you and keep everything on track. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Warm regards, Janet| MEDvidi Patient Support Team

Posted 1 month ago

“Very nice & helpful”

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Posted 1 month ago

Hi Matthew, We’re glad we could assist you! If you have any further questions or need additional support, please don’t hesitate to reach out. We’re here to help and ensure your care is smooth and effective. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Warm Regards, Janet| MEDvidi Patient Support Team

Posted 1 month ago

“Hamzas was very helpful getting me established with mail order pharmacy. Thank you!”

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Posted 10 months ago

Hi Carol Rowland, We genuinely appreciate your kind feedback and positive rating! It means a lot to us. If you have any questions or need help in the future, please feel free to reach out at help@medvidi.com or call us at (415) 548-2062. Your support inspires us to keep striving for excellence in our service. Wishing you all the best, Janet|| MEDvidi Patient Support Team

Posted 10 months ago

“Exceptional Service from Mr. Zack Miller at Medvidi I recently had the opportunity to interact with Mr. Zack Miller from Medvidi regarding a prescription renewal, and I am pleased to share my positive experience through this review. Mr. Miller demonstrated a high level of professionalism and punctuality. He responded to my inquiries promptly and ensured that our conversation was efficient and informative. I had several questions about my prescription renewal, and Mr. Miller answered each one with clarity and patience, leaving no room for confusion. What truly stood out was Mr. Miller's ability to resolve my issue immediately. The relief of having my prescription renewed without any hassle cannot be understated, and it was clear that his expertise played a crucial role in helping me Mr. Zack Miller exemplifies what exceptional customer service should be. I wholeheartedly recommend his services to anyone seeking professional and timely assistance at Medvidi. His dedication to customer satisfaction truly makes him an asset to the company.”

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Posted 10 months ago

Hi Carlos martinez, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“Personally, I've been having a great experience with Medvidi, especially as of late! Gary Cooper from the Patient Support Team has been especially helpful in resolving a recurrent issue with intake forms that I've been dealing with for 2+ years. Thank you SO much for helping me figure this out (finally!), for good!”

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Posted 10 months ago

Hi Valeriia S, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“Personally, I've been having a great experience with Medvidi, especially as of late! Gary Cooper from the Patient Support Team has been especially helpful in resolving a recurrent issue with intake forms that I've been dealing with for 2+ years. Thank you SO much for helping me figure this out (finally!), for good!”

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Posted 10 months ago

Hi Valeriia S, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“Great costumer service ,Alicia.!”

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Posted 10 months ago

Hi Agustín Urtizberea, We genuinely appreciate your kind feedback and positive rating! It means a lot to us. If you have any questions or need help in the future, please feel free to reach out at help@medvidi.com or call us at (415) 548-2062. Your support inspires us to keep striving for excellence in our service. Wishing you all the best, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“Great costumer server ,Alicia!!”

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Posted 10 months ago

Hi Agustín Urtizberea, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Jane || MEDvidi Patient Support Team

Posted 10 months ago

“Sadie was very helpful and polite.”

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Posted 10 months ago

Hi Louis Justin, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“Sadie was very helpful with making necessary changes to my account and profile. I have been with Medvidi for nearly 2 years and I am very pleased with the results.”

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Posted 10 months ago

Hi Teehan Kaye-Campbell, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“MEDvidi is an amazing company with amazing doctors and amazing staff! Also, Sadie is one of the most considerate and most helpful support team members!”

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Posted 10 months ago

Hi Joshua Marks, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“Sadie did a fantastic job. Answered my question promptly and without issue”

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Posted 10 months ago

Hi Tavis A. Karrow, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 10 months ago

“The telecommunications were that great, but as far as her help when it was very good and appreciated.”

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Posted 11 months ago

Hi MichaelAlec Cammarota, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 11 months ago

“Was very helpful during our protocol and answering my questions and what documentation I needed to provide to ensure things moved forward in a timely fashion!”

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Posted 11 months ago

Hi MichaelAlec Cammarota, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 11 months ago

“Tim at Medvidi was very accommodating and caring.. He cared about my mental health and he help me to answer all my questions... I'm very pleased with the end result... Sincerely, Vincent Pignoli”

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Posted 11 months ago

Hi Vincent S Pignoli, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 11 months ago

“Medvidi is a great service. They have great customer service representatives who assist within minutes if you ever have an issue. Fiya is fantastic and very responsive. Fiya answered my question and had my issue resolved within minutes. Medvidi is like my personal concierge. Trust them for your mental health. They will always support you just like Fiya did for me. Thanks Medvidi, Dr. Tulani Johnson and Fiya for all your hard work and dedication to your patients! Much appreciated.”

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Posted 11 months ago

Hi Rich Spine, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Jane || MEDvidi Patient Support Team

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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