MemoryCherish Reviews

Name: MemoryCherish
Address: 30 N Gould St Ste N, Sheridan, Wyoming
Rating: 4.96

5.0 Rating 1,999 Reviews

100 %

of reviewers recommend MemoryCherish

Company Reviews

Metrics

Info

5.0

Based on 1,999 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About MemoryCherish:

MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come.

You’ll be amazed at how great your memories will look on your wall after we work our magic!

Visit Website

Email:

support@memorycherish.com

MemoryCherish 5 star review on 30th April 2024

2048

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I can put a zero review I would. Beware. This company nickles and dimes you!! This company rips you off! I paid over $300.00 for 5 8X10's to be restored, and when I received them, they were not done right. I am not happy. Total rip off. Do not use this company.”

MemoryCherish 1 star review on 9th March 2023

Helpful Report

Posted 1 year ago

Hello, Cynthia, We apologize for the dissatisfaction with the results of your restoration order. We understand that you have paid a substantial amount and expected to receive quality work accordingly. The version of the image that was approved by you has been shipped and we would like to know more about the issue you experienced. Please let us know how we can improve our service for a better experience in the future. We have reached out to you via email and will wait for your response to get this fixed for you! Kind Regards from MemoryCherish Team!

Posted 1 year ago

“The company misleads you to tell you that their artists are in high demand and then tries to upsell you to a "master artist" and then, tries to upsell you to express delivery. Photo restoration was done in less than a day, clearly computer generated. Purchased a print for $40, should have just gone with digital because you can get the same size print on Amazon for $15. Paid for an upgrade for protective coating and they charged me four times. Haven't responded to any of my emails about the overcharge. The picture looks good for a computer-generated restoration. Just be honest with people, stop with the phone upsells at purchase time. I’ll be surprised if you actually post this review, but there are other ways to get the word out if you don’t.”

Helpful Report

Posted 1 year ago

Hello Jonathan, Thank you for your review of our MemoryCherish photo restoration services. I am sorry to hear that you were disappointed with the results of your restoration and that you experienced difficulty when trying to order additional services. I would like to apologize for any inconvenience caused and assure you that we are taking steps to improve our customer service. We strive to provide the best possible experience for each of our customers and we are sorry that we did not meet your expectations. If you would like to discuss this further or have any other concerns, please do not hesitate to contact us at support@memorycherish.com. Thank you for your time.

Posted 1 year ago

“I was disappointed that the people in my photos were not enhanced. It was why I engaged this firm. I promised prints to family members so I proceeded with the prints. They said the people were too small to enhance. Will not use this firm again. Will search for someone who can actually enhance the people in the photo.”

MemoryCherish 1 star review on 17th January 2023

Helpful Report

Posted 1 year ago

Hello Laura, thank you for your review. I'm sorry to hear that our photo restoration services did not meet your expectations. Our team strives to deliver the best possible results and we're sorry to hear that in this case, they did not meet your standards. If you have any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for your time.

Posted 1 year ago

“You do excellent work I tried to rate you a five but the app wouldn’t let me. Everything I asked for I got thank you so much can’t wait for my picture to arrive”

Helpful Report

Posted 2 years ago

Hi Frances, I'm so glad to hear that you're happy with the service. I've passed your feedback on to our team, and they'll look into why this happened. We want to be sure that every customer can rate us five stars!

Posted 2 years ago

MemoryCherish is rated 5.0 based on 1,999 reviews