Meowtel Reviews

Name: Meowtel
Address: 160, Spear Street, Ste 1000, San Francisco
Rating: 4.91

4.9 Rating 482 Reviews

98 %

of reviewers recommend Meowtel

Company Reviews

Metrics

Info

4.9

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-844-636-9835

Email:

bellhop@meowtel.com

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Meowtel 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very hard to login to my account”

Helpful Report

Posted 6 months ago

Hi William! Thank you for sharing your feedback with us. We are constantly striving to improve our app and user experience, and we’d appreciate the opportunity to investigate this further. Kindly email us at bellhop@meowtel.com so we can gather more information and assist you.

Posted 5 months ago

“Awesome cat sitting, however Wasn't expecting to pay holiday rates for days that were not even holidays. We were charged holiday rates for each and every day, 7 days, which included 12/24 and 12/25, obviously those are recognized holidays, but the other 5 days were not holidays (12/23, 12/26, 12/27, 12/28, 12/29).”

Helpful Report

Posted 1 year ago

Hi there! Thank you for taking the time to share your comments. We're really happy to know your sitter was amazing. In terms of the Holiday Surcharge, our sitters have the option to set their own holiday price increase, which you can find on their profiles in the pricing section. If your reservation's dates occur anytime 3 days prior to a federal holiday, on a federal holiday, or 3 days after a federal holiday, you will see a holiday surcharge added on to your reservation. Please don't hesitate to reach out to us at bellhop@meowtel.com should you have further questions or comments, we're always happy to help!

Posted 1 year ago

“I loved my cat sitter! He was great but I was disappointed that I was unable to get a refund. Had booked for four days and it ended up getting quite sick and couldn’t go to Thanksgiving and so only only used two days. Otherwise great service.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Mindy. We're glad you loved our service. Our cancellation policy balances both client and sitter needs, but we're always here to help. We're really sorry for any inconvenience, and we hope to assist you again soon!

Posted 1 year ago

“Love the service, love our regular cat sitter. Only thing i would say is that I am not likely to use the service on week long trips bc it is pricey. I would rather have a friend help out. Maybe offer more deals or a deal if you need the service for more than 5 days? just thoughts...”

Helpful Report

Posted 4 years ago

Thank mew so much for this feedback, Victoria! We just released a feature where sitters can create custom discounts for their clients. We hope this will make longer trips more affordable and we aim to continue to provide more rewards for our repeat customers. Stay tuned, meow meow!

Posted 4 years ago

Meowtel is rated 4.9 based on 482 reviews