“Lovely people and great service from our recall, not visited before but due to recall had to visit and i have to say the team are so welcoming and friendly .....will definitely take my car their in future”
“My car was in for a airbag recall.
The job was done and I gave a good review.
Today was the fist time I opened my glove box since the repair and it just fell on the floor, I then noticed the the wire for my dash cam had been locked behind the air bag capping.
This is what you might expect from a back street garage.
I had to snap the wire on my dash came to remove it.”
“I collected my recently purchased vehicle from Mercedes Benz Warrington, on Wednesday last. (This is the fourth vehicle I have purchased from this Dealership). Thomas Smith was the Sale's Executive I dealt with: basically from my initial tel-com, viewing and test-driving the vehicle and successfully completing the deal the whole process was flawless as a result of Tom's attention to detail and efficiency. Tom presents as a warm and friendly chap: honest, sincere, genuine and clearly a man go integrity. His professional conduct represents the Mercedes brand and indeed Mercedes Benz of Warrington as he displayed expertise, product knowledge, experience and enthusiasm. Tom was highly efficient and supportive, taking time to explain everything in meticulous detail throughout the entire purchasing/pre-delivery process and went above and beyond to ensure complete satisfaction of the highest standard on my part.
Thanks a million Tom for all your efforts on my behalf.”
“What a fantastic service I have received when having my car serviced at Mercedes’ Warrington. The team are on top of their job, booking the service was faultless. I will definitely be back. It was great to feel like I was a valued customer. Thank you to all.”
“Have just bought our new car from MB Warrington. Excellent, friendly efficient and professional service from Gemma (Dawoud).
Many thanks Gemma 😊
Garry and Josephine St Helens!”
“Recently bought a new car from here and couldn't be more satisfied with the service provided especially from the sales rep Mr Paul Robinson was so helpful and professional from start to finish which made the purchase go through so smoothly and efficiently 5*plus from myself.
Thanks”
“Popped in 02/01/2022 with my daughter to look at new car options for her. Understaffed, showroom freezing cold, no coffee machine, and even more embarrassing was that half the showroom cars were completely dead and unable to be opened/look at boot size. Laughable!”
“Poor customer service and communication. Unpleasant and sarcastic staff. Try an independent Mercedes garage like MB Tech, Warrington for a better experelience”
“Terrible service, it’s as if the whole sales team are paid not to sell a thing.
Left standing around while the whole work force try there very best to avoid you.”
“Excellent service offered by Callum and Martyna.
We part exchanged our GLC for a Convertable and these guys were so helpful, friendly and informative.
This is the 4th Mercedes we have had and we would not think of going to any other dealership. Excellent service
Thank you
Steve and Diane Burgess”
“David and his team at Mercedes Benz Warrington Inchcape have been extremely helpful, having gone above and beyond for a job that needed doing on my vehicle. Great customer service, all staff very polite and efficient. Would highly recommend anyone with a Mercedes to use this branch. I will definitely use them again.”
“Absolutely no point in their useless service team being in the building. Same answer from reception every time I have called (6 times in the last 4 days for a simple update of my vehicle) ‘I’ve tried putting you through but there’s no answer, can I get someone to call you back’. Do they even have anyone working in their service team??????? Then alas, no call back. Asked for the manager today after being fobbed off AGAIN to be told he was on a half day and there was no other manger I could speak to?!! Shambles of a MB dealership, utterly embarrassing. Avoid at all costs.”
“Very happy. We had great service from beginning to end. The salesperson, Sam Yaffe , was excellent. He was very professional and knowledgeable and he sorted everything out for us, he was very polite and nothing was to much trouble. The itself is excellent, it’s a very smooth drive. It’s my first Mercedes’ but it won’t be my last . Highly recommended”
“Hi, would just like to say thank you for the excellent customer service given by Sam at Mercedes Warrington. Where his other colleagues were quick to pass the buck, Sam took ownership and responsibility from start to finish to help resolve all the matters faced during my part ex/purchase.
He is a credit to the business and the main/only reason why my custom has been retained.”
“Rang up to book a test drive of a new E-class arranging for the test drive on the Saturday morning. After arriving at the agreed time i was told they have no record of the year Drive being booked and can’t accommodate the test drive. These things happen so I requested the test drive for the following Saturday at the same time. It was confirmed in person that this was all booked in on their system. The next Saturday come and they again said no record of the test drive being booked and can’t accommodate, stating that even if they could accommodate they don’t have an E-class in to drive. I said this is abysmal customer service I want to test drive this merc as I want to buy one, do you not want to sell one??? After receiving a poor response I just walked out laughing as it was an utter farce for a big prestigious car brand to have utterly poor customer service, unmotivated front of house staff and almost an arrogance that we are Mercedes and customer service isn’t our priority. To make matters worse someone rang me 2 days after my second abortive visit to offer me a test drive of a GLE. After clarifying that it was the E-Class saloon I had wanted to drive as that’s what I was interested in buying I was told we haven’t got any to drive but the GLE is the same engine as the engine of the E-Class so I would get an accurate feel. I stated to the gentleman that the test drive was more about getting a feel for the car I actually want to buy not a different model. I literally couldn’t believe what I was hearing!! From start to finish this Merc dealership was a shambles to deal with, ended up buying a brand new car somewhere else!!”
“pick up apparent brand new GLA to find out when reached home the spare key is faulty, so funny, the sales lady who sold the car told me i need to wait for the V5 of my car before the can order a new key, and it will only take 5 days to arrive from Germany, its now 14 days and there is no sign of key yet.
Few days after collecting my car, one of the speaker making static noise, book to service to get it check, they ask me to bring the car in the morning but they only start the job at 0330 pm nearly closing time, thanks to mercedez me, i can monitor what going on in my car. They expect me to be there before their closing time of 6pm when they only call me at 0545 pm. i ended up having a taxi to work as i got no car to use, its really inconvenience and mecedez warrington dont care.
The good lady said there is no problem with my speaker and only vibrating on the speaker card so they put pad to resolve the problem, she told me just need to come back if there is a problem. A day after same problem with the speaker appears, thanks for the pads you put in my speaker mercedes, your a shame.
Now i need to book in my car for another check and have a very unpleasant experience and inconvenience to mercedez warrington.
I hope they will put more pad to my speaker this time to resolve the static problem on my speaker.
Its a shame to a very well know luxury car maker like mercedes benz making bad reputation by dealership like warrington.
please dont play politics to your customer, do your job properly and be honest to all your custumer.
i will go to the next level of complaint in you dont sort yourself out.
Your customer service need ovehauling, the worst customer service i have ever experience.
Please build your reputation nicely and get rid of your very un greatfull staff. Im pretty sure there are more people around who deserve a job than the staff you have now.”
“Just picked up my car after my second service with inscape Warrington to find the digital service report was a copy of last years service and when they serviced my car last year they gave me a health check for a different car ,I don’t recommend this dealership great brand dreadful after service”
