“I just wanna say how amazing Asha (sales) is, her customer service is amazing shes a lovely women, not only just me but to my daughter bringing her snacks or her ipad for games, Asha understood my problem when my last car and just wanted the same but just abit better/newer! She made that for me made it so easy for my to buy the car always updating me she and get colleague David also helped me with my payments, there is alot more to say but Asha is amazing and lovely friendly woman, she's one for always putting customer firsts and giving them 100%. I cant thank her enough shes the reason why i would go back again.”
“Appalling service. really bad experience will never return - culminated in staff firstly telling me my car had been washed when it blatantly hadn't - with no offer to rectify as they didn't have the staff.”
“Very poor,
I bought a rather expensive new car with multiple issues which I ended up rejecting. When the replacement car arrived I went to pick it up to find someone at the showroom had actually reversed it into a wall (they blamed the transit but they would not have accepted a car with a creased rear bumper). They made good and had it sorted but there were then a slew of issues, visits to the dealership and an absurd amount of my time wasted.
Staff there also seem to have delusions of grandeur, almost like they are better than everyone else but, I have news for them, generally the customer base you have are educated and professional so have a word with yourselves!
I could go on all day but I will save something for the official complaint I am going to be making, I can safely say that I will never use this franchise nor will I buy a Mercedes ever again! For a premium brand they have excelled at showing poor customer service and contempt towards paying customers!”
“Lovely people and great service from our recall, not visited before but due to recall had to visit and i have to say the team are so welcoming and friendly .....will definitely take my car their in future”
“My car was in for a airbag recall.
The job was done and I gave a good review.
Today was the fist time I opened my glove box since the repair and it just fell on the floor, I then noticed the the wire for my dash cam had been locked behind the air bag capping.
This is what you might expect from a back street garage.
I had to snap the wire on my dash came to remove it.”
“I collected my recently purchased vehicle from Mercedes Benz Warrington, on Wednesday last. (This is the fourth vehicle I have purchased from this Dealership). Thomas Smith was the Sale's Executive I dealt with: basically from my initial tel-com, viewing and test-driving the vehicle and successfully completing the deal the whole process was flawless as a result of Tom's attention to detail and efficiency. Tom presents as a warm and friendly chap: honest, sincere, genuine and clearly a man go integrity. His professional conduct represents the Mercedes brand and indeed Mercedes Benz of Warrington as he displayed expertise, product knowledge, experience and enthusiasm. Tom was highly efficient and supportive, taking time to explain everything in meticulous detail throughout the entire purchasing/pre-delivery process and went above and beyond to ensure complete satisfaction of the highest standard on my part.
Thanks a million Tom for all your efforts on my behalf.”
“What a fantastic service I have received when having my car serviced at Mercedes’ Warrington. The team are on top of their job, booking the service was faultless. I will definitely be back. It was great to feel like I was a valued customer. Thank you to all.”
“Have just bought our new car from MB Warrington. Excellent, friendly efficient and professional service from Gemma (Dawoud).
Many thanks Gemma 😊
Garry and Josephine St Helens!”
“Recently bought a new car from here and couldn't be more satisfied with the service provided especially from the sales rep Mr Paul Robinson was so helpful and professional from start to finish which made the purchase go through so smoothly and efficiently 5*plus from myself.
Thanks”
“Popped in 02/01/2022 with my daughter to look at new car options for her. Understaffed, showroom freezing cold, no coffee machine, and even more embarrassing was that half the showroom cars were completely dead and unable to be opened/look at boot size. Laughable!”
“Poor customer service and communication. Unpleasant and sarcastic staff. Try an independent Mercedes garage like MB Tech, Warrington for a better experelience”
“Terrible service, it’s as if the whole sales team are paid not to sell a thing.
Left standing around while the whole work force try there very best to avoid you.”
“Excellent service offered by Callum and Martyna.
We part exchanged our GLC for a Convertable and these guys were so helpful, friendly and informative.
This is the 4th Mercedes we have had and we would not think of going to any other dealership. Excellent service
Thank you
Steve and Diane Burgess”
“David and his team at Mercedes Benz Warrington Inchcape have been extremely helpful, having gone above and beyond for a job that needed doing on my vehicle. Great customer service, all staff very polite and efficient. Would highly recommend anyone with a Mercedes to use this branch. I will definitely use them again.”
“Absolutely no point in their useless service team being in the building. Same answer from reception every time I have called (6 times in the last 4 days for a simple update of my vehicle) ‘I’ve tried putting you through but there’s no answer, can I get someone to call you back’. Do they even have anyone working in their service team??????? Then alas, no call back. Asked for the manager today after being fobbed off AGAIN to be told he was on a half day and there was no other manger I could speak to?!! Shambles of a MB dealership, utterly embarrassing. Avoid at all costs.”
“Very happy. We had great service from beginning to end. The salesperson, Sam Yaffe , was excellent. He was very professional and knowledgeable and he sorted everything out for us, he was very polite and nothing was to much trouble. The itself is excellent, it’s a very smooth drive. It’s my first Mercedes’ but it won’t be my last . Highly recommended”
“Hi, would just like to say thank you for the excellent customer service given by Sam at Mercedes Warrington. Where his other colleagues were quick to pass the buck, Sam took ownership and responsibility from start to finish to help resolve all the matters faced during my part ex/purchase.
He is a credit to the business and the main/only reason why my custom has been retained.”
