“Very happy. We had great service from beginning to end. The salesperson, Sam Yaffe , was excellent. He was very professional and knowledgeable and he sorted everything out for us, he was very polite and nothing was to much trouble. The itself is excellent, it’s a very smooth drive. It’s my first Mercedes’ but it won’t be my last . Highly recommended”
“Hi, would just like to say thank you for the excellent customer service given by Sam at Mercedes Warrington. Where his other colleagues were quick to pass the buck, Sam took ownership and responsibility from start to finish to help resolve all the matters faced during my part ex/purchase.
He is a credit to the business and the main/only reason why my custom has been retained.”
“Excellent service by Danny Kerr helped us find our dream car. Great communication and rapid response at getting things done. Thrilled with our car thank you”
“I’d just like to express my appreciation to sales person Benjamin Davenport & his manager Calum.
Not your usual run of the mill sales team.
Couldn’t fault my buying experience.
All the best”
“After really bad service from another dealer we visited Mercedes-Benz Warrington and met with Martyne the mobility specialist she was absolutely fantastic she sat & listened to what our needs was & then showed us what we had described to her, got the car super quick for us. Mercedes she is a credit to you don't lose her.”
“We went in to Mercedes Benz in Warrington and were greeted by the lovely Jackie who passed us over to Craig. Craig has been amazing from start to finish! Nothing was too much for him. He really helped with car and finance options and the brews were a hit too :) Also the reveal of the car with the bow was so cute! I honestly don’t know why I didn’t get a Mercedes sooner! Gorgeous car! Fantastic service! Will never go anywhere else now! Thanks Craig and the rest of the Mercedes team.”
“Further to my visit to the Warrington dealership on Wednesday 27th February 2019, I would like to say that once again I was made to feel so welcome by Sylvia.
Every time I come into the dealership Sylvia goes out of her way to do whatever she can to make sure that my needs are met. She is so pleasant and helpful making customers feel valued she is an asset to the dealership.”
“Overall there were a few disappointments when we bought our car but I have to say the salesman, Pablo Evans did go beyond our expectations in his customer care..”
“My car was in for a airbag recall.
The job was done and I gave a good review.
Today was the fist time I opened my glove box since the repair and it just fell on the floor, I then noticed the the wire for my dash cam had been locked behind the air bag capping.
This is what you might expect from a back street garage.
I had to snap the wire on my dash came to remove it.”
“I ordered a tray for under my car 12 months ago, was told they would order it for my next service. Told them again and they said same again they would order it. Came to my next service 2 weeks ago, again they didn’t have stock and would order it and for it the week after my service. 2 weeks now and I’ve had no communication and still haven’t had it fitted and the price for the part has increased considerably since I first ordered it!!!”
“I try to pay with cash for service they said we carry on with card and I said I don’t have this mounts in my account they said you can’t take your car till you make it a payment,it’s NOT fair so that’s why I never back to there even I sold my Mercedes 😡”
“Appalling customer service from such a supposedly reputable company. I first enquired about a car I had seen on their website on Monday 15th April and put a deposit down to reserve this. I had already signed the order form documents to purchase if I still wanted to buy it after seeing and test driving it. I booked in to view the car on the Saturday but the lady I had been dealing with (Kristina) was not working that day so told me she would pass this on. I had asked twice for pictures/videos of the car and received nothing. When I arrived no-one knew I had booked the appointment but someone showed me round and let me take the car for a drive. When I got back I agreed to buy it, however I was then told the car was £4500 more than the price that was on the document. I showed them the screenshots of the car been on the website at the price I’d signed for. I kept been left for long periods of time whilst they were trying to figure out the situation. I was then told there were no managers or anyone that could deal with this until Monday and I would get a call back first thing to discuss what would happen moving forward. I had travelled over an hour to get there and was at the dealership for 3 hours. The day after I received a video from Kristina of the car stating “your car is still here if you would like to come and look at it let me know and I will book you in” baring in mind she was the one who made the appointment. I received no call on the Monday, so I ended up having to ring them to find out the price was falsely advertised and they would just give me my refund back. The total lack of communication/customer service and therefore my whole experience was terrible.”
“Would not buy a toy car off this outfit endless trouble with the car they told me there was a timing chain and it’s a cam belt Evan there mechanics assured me it was a timing belt😂 until I had to show them evidence of a timing belt for a rubbish Renault engine. No more cars will I buy off these.”
“Customer service on a Saturday morning is appalling especially the receptionist looking down her nose at me as if she's some special and the foreign lady all because i asked to speak to a bloke as knew it was going to turn into an argument and I've been brought up not to argue with lady's,”
“Been waiting for 4 weeks for service to ring me back - have left 5 messages. After I posted a review Inchape Customer Service were quick to email me to try and rectify the issue. I was assured that after sales would reach out to me to arrange a service appointment on Mon 27/3 … still waiting.
DO NOT BUY A CAR FROM THIS DEALERSHIP”
“Appalling service. really bad experience will never return - culminated in staff firstly telling me my car had been washed when it blatantly hadn't - with no offer to rectify as they didn't have the staff.”
“Very poor,
I bought a rather expensive new car with multiple issues which I ended up rejecting. When the replacement car arrived I went to pick it up to find someone at the showroom had actually reversed it into a wall (they blamed the transit but they would not have accepted a car with a creased rear bumper). They made good and had it sorted but there were then a slew of issues, visits to the dealership and an absurd amount of my time wasted.
Staff there also seem to have delusions of grandeur, almost like they are better than everyone else but, I have news for them, generally the customer base you have are educated and professional so have a word with yourselves!
I could go on all day but I will save something for the official complaint I am going to be making, I can safely say that I will never use this franchise nor will I buy a Mercedes ever again! For a premium brand they have excelled at showing poor customer service and contempt towards paying customers!”
“Popped in 02/01/2022 with my daughter to look at new car options for her. Understaffed, showroom freezing cold, no coffee machine, and even more embarrassing was that half the showroom cars were completely dead and unable to be opened/look at boot size. Laughable!”
