Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Mercedes Benz Reviews

2.1 Rating 88 Reviews

26 %

of reviewers recommend Mercedes Benz

Company Reviews

2.1

Based on 88 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

08081565635

Email:

cs.uk@cac.mercedes-benz.com

Location:

Delaware Drive
Milton Keynes
MK15 9BA

Write Your review

Tell us how Mercedes Benz made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful vehicles, non-existent after sales. My vehicle was with them for 9 months awaiting parts. Previously it has been with them 3 times, and parts have never been available within 4 months. It's well known that Mercedes Benz are well behind the curve for after sales and my experience has been no different. The team are not dissimilar to a team of used car salesman once they've got your money. After having my vehicle for 9 months I was offered £300 of Mercedes Benz vouchers, which I declined. I would advise anyone looking at buying a Mercedes to steer well clear. Buy a BMW or an Audi. I will never buy a car from them again.”

Posted 2 years ago

“Absolute worst car dealer and brand I've ever dealt with. Don't even bother buying one, it's toxic and a chemical cocktail of fumes and customer service will not do anything... they are rude..”

Posted 2 years ago

“GLS 450 2019 it has been one and a half year trying to find out with Mercedes where is the prewire that I have paid, for the Ipad hook up and they tell me know that I have to pay $1100 for the installation. That was not the case when I placed the order”

Posted 3 years ago

“Hello. My name is Cristian. I collected my Mercedes S Class 350 D Line Premium 2019 on 04/06/2021. So one week ago.The place where I bought the car is 270 miles away. After about 200 miles when I coming back with my Mercedes , I heard a strange noise from the front, left. The plastic cover was detached from the screws and had contact with the road ( Just I think was detached from the screw because first aprox 200 miles no any problmes ) I managed to put it back with my hand. But before arrived home hapend again. I didn't have much trouble with a minor thing I want just fixed myself without any complain..Since April 6, 2021, when I got home, I have only used the car twice. The proof is the mileage. The car run only 313 miles. But booth times I had problems with the plastic cover, front, left. But today, when I lifted the car on the elevator, to an authorized mechanic, to fix the plastic cover, I was amazed to find that all the plastic cover in the middle of the car is missing. I don't know what happened. I didn't have the plastic cover when I left Carliste by car or this plastic cover got lost on the way because was detached from the screw . Mercedes Benz have to find. I contacted the car salesman, from where I bought the car. He told me that the car was prepared at Mercedes Benz and I received a phone number. I contacted them and made an appointment next week. But it is complicated because this Mercedes Benz is not in the city where I live and I will lose a lot of time after I paid 40,000 pounds. I don't understand how the car could leave Mercedes Benz with such a problem. Mercedes Benz is synonymous with quality at a very high level. But in my case, unfortunately not. I did not provide any details, but if Mercedes Benz contacts me I can provide my full name, car number, address, seller name, Mercedes garage name .................... Thank you.”

Posted 3 years ago

“Mercedez garage is totally ripped off people my car 2013 e220 well managed car all service done by Mercedez having problems with water leaking call Mercedez Waltham cross branch they give appointment for diagnostic then they will tell me how much it will cost. Did drop car on 16t October 2020 they charged me £120 for diagnostic it’s showing my engine oil ok no leaking but after I collect car still water leaking also engine oil leaking . Call them and complain they asking me to drop car again they quoted me another £356 for water pump but unfortunately didn’t look my engine oil leaking and advised me car not drivable because engine oil leaking. I collect my car with AA and complain to Mercedez complain department they took car to Loughton branch manager named Nick McDonagh he told me he will do further investigation after they asked me £455 for 2 hours investigation £400 and £55 for 5 litter engine oil I agreed then they call me and quoted me £1172 for oil cooler I did agree on 12th December they fixed car I did pay and collect my car but unfortunately only drive 0.03 KM. and car stops no starting any more they keep car nearly 1 months and telling me I need new engine it’s cost £18488.00 complain again complain department because they damaged my car . But unfortunately they not even looked all paperwork properly person named FIONA BARRY she’s reply me they can’t help . It absolutely disgusting disgrace Next I am going to take legal action against them they are big RIPPER😡”

Posted 3 years ago

“I recently bought a £26k 2019 E Class with 12k miles on it from a Mercedes dealerships in Truro, after a week I have discovered 2 bald tyres and a defective battery and little or no interest from the dealership or Mercedes. A premium brand gone very bad, you have been warned.”

Posted 3 years ago

“I sent 26,000 pounds on a 2019 E Class with 12k miles on it from a main dealer in Truro, so far I’ve found 2 bald tyres and a defective battery and am now being ignored by both the dealer and Mercedes UK. A premium brand being ruined by bad dealers and no customer services”

Posted 3 years ago

“Mercedes Colindale Service,a company using Covid as an excuse,from the moment you turn up with que stretching into the car park,one check in desk open ! Impossible there after to contact,they do not answer the phone,they have a call back system,about 3 hours ! They will send you a video telling you what needs to be done,mine had no sound so useless,they do not respond to texts,e mails,or customers complaints,German efficiency,forget it,arrogants relying on there brand name,AVOID”

Posted 3 years ago

“Go in to buy sl 400 on at 57k They get you back an£ tell you a ridiculous low px I point they are way off and can ge5 much more with motorway Then I say I will have a grey one please They go upstairs to see the boss Come back and say that will be 5 k more, What I say, Yes for a grey one you can pay 5 k more Thanks I say I will have 2,Not This has happened twice This is a scam When I confronted them they say we are shutting soon They don’t even know what engine is in the car Bunch of Amateurs and Scammers Don’t use them”

Posted 3 years ago

“I worked for Mercedes for 17 years and had customers on with MBF so now im a customer and trying to contact for the past 7 weeks on email and phone no one is making contact. So once my finance is finished will not recommend or will i use this company again. I even tried to contact the MD on Linked in and still no contact.”

Posted 4 years ago

“Had a small amount of water ingress to engine. Car was under warranty, but Mercedes wanted a ridiculous amount of money to replace engine as not covered by warranties. They are uncaring & very money orientated & unhelpful. Thankfully my insurers paid me out in full. Disgusting customer service.”

Posted 4 years ago

“Mercedes e220d (2016) major engine fault Mercedes are aware off the problem with the OM654 engine and are not issuing a recall all the 2.0 diesel engines have the same problem at around 100k miles, the cam followers fail, that then damages the cam shaft (which Mercedes have run out off stock in the uk or Germany so parts lead time of a month for parts to arrive) I have now had no car for nearly two months The car has always been serviced by Mercedes or a Mercedes specialist I was told my car was out of warranty even though they know of this issue because I didn't take the car to Mercedes and I took to a specialist they were not interested in sorting the problem out it has cost me in excess off 2k to repair I know over 50 other drivers that have had the exact same iissue I have always had Mercedes cars before I would never ever buy one again they do not make them the way they used to Cheap rubish engines full of plastic bits that break All the time Be warned stay away from the Mercedes E class Nothing but problems after problems You have been warned please stay away from Mercedes E class”

Posted 4 years ago

“Mercedes e220d (2016) major engine fault Mercedes are aware off the problem with the OM654 engine and are not issuing a recall all the 2.0 diesel engines have the same problem at around 100k miles, the cam followers fail, that then damages the cam shaft (which Mercedes have run out off stock in the uk or Germany so parts lead time of a month for parts to arrive) I have now had no car for nearly two months The car has always been serviced by Mercedes or a Mercedes specialist I was told my car was out of warranty even though they know of this issue because I didn't take the car to Mercedes and I took to a specialist they were not interested in sorting the problem out it has cost me in excess off 2k to repair I know over 50 other drivers that have had the exact same iissue I have always had Mercedes cars before I would never ever buy one again they do not make them the way they used to Cheap rubish engines full of plastic bits that break All the time Be warned stay away from the Mercedes E class Nothing but problems after problems You have been warned stay away from these cars”

Posted 4 years ago

“Mercedes Chelsea AVOID AVOID AVOID WORST CUSTOMERS SERVICE YET SOLD US A FAULTY VEHICLE, DO NOT HESITATE TO DOUBLE CHECK ALL THE PAPERWORK AND DO INDEPENDENT INSPECTION OF THE VEHICLE AS WE ARE STILL TRYING TO RETURN THE FAULTY VEHICLE UNDER THE CONSUMERS ACT EVEN THOUGH WE HAVE REJECTED THE VEHICLE FEW MONTHS AGO . WORST PEOPLE TO DEAL WITH”

Posted 4 years ago

“I would give zero stars if I could! Leased a Mercedes from Mercedes Benz for 2 years. Looked after the car and even the person collecting it couldn't believe how the car was looked after. Had the car serviced on time and sent the service invoice back with the car. Received an invoice today for £1100 due to them selling the car on and not looking for the service invoice first. Stay away from Mercedes Benz leasing as it is the biggest ripp off ever. They sell the car on and then try to make profit from you no matter how well you look after the car. They also got the car back with 9500 miles less than or should have and collected the car 2 days earlier than they should have as they had nobody to collect it on the day the lease finished. Stay away!!!”

Posted 4 years ago

“SCAMMERS, LAIRS, CHEATERS. Keep on Scamming innocent people by Selling damaged repaired vehicles wait till I see you in court with my evidences now I will make sure to sue Mercedes for everything and notify all the news papers, tv channels , BBC watchdogs, you have been reported to Trading Standards.”

Posted 4 years ago

“SCAMMERS, LAIRS, CHEATERS Don’t waste your time and money, WORST EVER”

Posted 4 years ago

“SCAMMERS, LAIRS, CHEATERS Don’t waste your time or money as they are selling accidents repaired vehicles , WORST EVER”

Posted 4 years ago

“My Mercedes Hell. In the middle of March 2017 I decided to buy a new Mercedes Taxi. I contacted S and B commercials of Hatfield and spoke to a Mr Stuart Atkinson. A time and date was arranged for me to visit the showroom. On the day arranged I waited 40 minutes before he arrived. I was shown around the taxi but for an unexplained reason a test drive was not allowed. The finance agreement was signed I was told that I’d be contacted as soon as the taxi was ready. I received an email and an agreed date was set for me pick up the taxi. I was fortunate enough to get a lift from London. Once in the office Mr Atkinson said, “I’m very sorry David but the finance department have taken down your bank details incorrectly” It transpired that because I could not provide my entire bank details again on the spot I had to return to London in order to phone through the information. I returned again the following day by train to pick up the taxi, although I had to wait for over 20 minutes whilst fittings were fitted to the grill, I left with the taxi. Once I completed the two-hour journey home, I started to clean the taxi ready for work. It was at this point I noticed a tear in the rear passenger seat also thee was no spare wheel. I immediately email Mr Atkinson with my concerns. I was assured that it would be resolved. I also sent an email to the manager of SB Commercials Mr Graham Balsome to express my dissatisfaction. After a few weeks of being messed around a spare wheel was dropped off by Mr Balsome. I was then handed over to Mr Damien Brett. This seemed to be a total waste of time as I was passed on to “Penso” the coach builders whom after receiving photographs from myself of the torn seat, dismissed any responsibility claiming ‘it never left their factory in that condition’ they could not be held responsible. Only after constantly emailing S&B Commercials for eight months I finally had the matter resolved. However the section that has been repaired can be easily seen. December 28/12/2017. The rear passenger door locks were not functioning also the motion sensors that govern the taxis meter speed of operation was also out of commission making the taxi unfit for work. I contacted the appointed Mercedes garage, Marshalls of Croydon. I was told the earliest appointment would be 4/01/2018. No offer of an alternative vehicle was made. After being anxious to work for a week I took the taxi into Marshalls on 4/02/2018. I was asked to leave the taxi with them someone would contact me with an update the following day. By this point I had been out of work for a week, and my concerns over meeting my monthly financial commitments were becoming greater. I called Mercedes finance to explain the situation, I was advised not to worry as they would contact the garage that was servicing the taxi themselves, also as once an investigation into the breakdown of the taxi had been done there would be a resolution with regards to the repayments. By midday the following day I had not heard from Marshalls so I called, I was informed that the taxi had not gone into the garage yet and will probably go in tomorrow sometime someone would contact me and let me know. By midday the following day I called again as I had not heard from them. I was asked to come and pick up the taxi as there’s nothing they can do, and they will have to order parts. Once there I was advised that the parts had been ordered and should be with them soon within the next three days. I was informed that they could not authorise another taxi for me to work in as the manager had to go through head office for this and he wasn’t in the building! Their policy states that if a vehicle cannot be repaired with 2.1 hours then a replacement vehicle will be provided. This was not adhered to. The following day I had no option but to hire a taxi from a third party to enable me to work. Over two weeks has past, then I finally had a call from Marshalls, I was informed that the parts had arrived and that the taxi should take no longer than three days to repair. I took the taxi into Marshalls as instructed. Three days later I called to find out to progress on the taxi only to be told that there is now a bigger problem that had been anticipated and they have no idea how long the parts are going to take to arrive. As I had been paying for a hire taxi from 15/01/18 to 01/02/18 (three weeks), I insisted that Mr Thomas the manager that Marshalls provide an alternative taxi for me to work in as I had arranged to return the hire taxi I had been personally paying for the following day. They agreed. The taxi was arranged to be hired from Cabvision by Mr Nick Thomas of Marshalls he informed Cabvision and myself that I would need the hire taxi for a maximum period of 7-10 days. I was told that I would be kept up to date/informed of the progress, I wasn’t. Over three weeks had now elapsed I had still not heard from Marshalls or Mr Thomas. On 2/03/18 I checked my emails to find an email from Mr Thomas that had been sent on 27/02/18 asking me to contact Marshalls as the taxi was ready for collection, also an email from Ms Jessica Curry at a later date stating that the taxi was ready for collection and that I was liable for any rental charges that had incurred since the date the taxi had been stated ready for collection. I hadn’t received any emails or phone messages prior to Mr Thomas’s email dated 27/02/18, this was first instance I had learned of the taxi being ready, I hadn’t been kept up to date as I had been informed I would be. Ms Curry’s email was the first instance that anyone one had mentioned that I would be liable for rental charges if the taxi wasn’t returned as soon as requested! As I was away, I emailed Mr Thomas on 2/03/18 informing him that I would arrange to pick up the taxi on Tuesday (6/03/18). I then emailed Mr Thomas again on 6/03/18 explaining that due to unforeseen circumstances I would not be able to pick up the taxi until Wednesday (7/03/18). I also asked that all three defects stated in my email had been resolved before I attended. I received an email from Mr Thomas the following day 7/03/18 stating that all defects had been repaired and that the taxi was ‘good to go’ When I arrived to pick up the taxi I was informed that unless I paid hire charges in excess of £1500 that had now incurred since Marshalls claimed the taxi was ready for collection I would not be allowed to take it away. I returned on Friday 9/03/18 to pay the £1500 under duress in order to collect the taxi in so I could to continue to work. Once in the taxi I noticed that there was now a new fault, a feature called the eco stop start was not operating. This was not a sufficient fault to stop me from going to work. I did not want to be inconvenienced any further so I left the premises for work. I emailed Mr Thomas on 10/03/18 to inform him of the new fault. On the evening of 10/03/18, I noticed that one of the original three faults (interference from the rear microphone) that I had outlined in my email to Mr Thomas was still occurring as well as the new fault with the stop start feature. On the 11/03/18, I emailed Mr Thomas informing him that not only had the taxi sustained damage whilst with Marshalls, only two of the three faults outlined had been rectified. I received an email from Mr Thomas on 12/03/18 stating that Marshalls would look at the new problem with the eco stop start but he failed to respond with regards to the damage sustained and made no mention of only two of the three original problems I had outlined being resolved. On 10/5/18 the taxi broke down again with all of the original faults that it had gone in to Marshalls before manifesting once more but this time with two more additional faults. A replacement taxi was agreed to be hired from Cabvision again once my taxi was again returned to Marshalls, I was told that the works should be completed within fortnight. Two weeks after the taxi was dropped into Marshalls, I received a call from them informing me that the taxi will not be ready until the end of June. The end of June came and went with out any correspondence from Marshalls at all. After thirteen weeks I received a telephone call from Marshalls yet again informing me that all the faults had been rectified and now ready for collection. I emailed Mr Effenberg (the new manager at Marshalls) for verification that all faults had been resolved to which he replied that all works were now complete. I received an email on 13/8/18 informing me that all defects had been resolved. The following day I retrieved the taxi. On 28/8/18 the taxi malfunctioned again and was off road for three days. One of the faults (rear compartment microphone interference) had still not been resolved although it had been brought the attention of Marshalls on previous occasions. I retrieved the taxi again. On 14/9/18 two more faults appeared, the tyre pressure indicator is malfunctioning, along with the rear door locks malfunctioning again. Due to the unfortunate passing of my mother recently, I have not had the time or the stamina to return the taxi to Marshalls for the current repairs to be carried out. Buying a vehicle from mercedes has been the worst decision that I have EVER made. No wonder they are now having to advertise their products !!!!!! One positive outcome, I thought it my civic duty to inform people of my terrible experiences and to date have advised eleven people not to purchase a new mercedes if they want to avoid an amount of stress that will certainly leave them feeling unwell. It's sad that this once highly respectable company has evolved into a bunch of imorral thieves.”

Posted 4 years ago

“do not buy Mercedes, new ones does not have spare tires. so if you got a flat tire, you need to change the tire, no repair any more!!! i paid $400 for a tire. just do not buy them.!!!!!!!!!”

Posted 4 years ago

«
1
2
3
4
5
»

Mercedes Benz is rated 2.1 based on 88 reviews