Meter Boxes Direct Reviews

Name: Meter Boxes Direct
Address: Fox House, Stonedale Rd, Stonehouse, Gloucestershire
Rating: 4.54

4.5 Rating 1,166 Reviews

89 %

of reviewers recommend Meter Boxes Direct

Company Reviews

Metrics

Info

4.5

Based on 1,166 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Meter Boxes Direct:

MeterBoxesDirect Online Shop
Buy Electric & Gas Meter Boxes, Enclosures, Kiosks, Spare Doors, Meterbox Covers and Fittings.
Fast, Nationwide Delivery throughout the UK and Ireland.

Visit Website

Phone:

0844 809 4206

Email:

onlinesales@meterboxesdirect.co.uk

Location:

Fox House, Stonedale Rd
Stonehouse, Gloucestershire
GL10 3SA

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MeterBoxesDirect

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy with the description of meter box doors. It stated hinges were included, but on receipt of my order I found just hinge pins as part of the door moulding. This was of no use to me as my box does not have the corresponding fixing. I have had to return the door at the expense of £16 for postage. I would like that amount refunded as well as the cost of the door itself.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 3 years ago

“Wanted quantity of meter boxes and phoned up to see if could get discount for quantity. Price was more expensive than if ordering on line. Was told that on line won't do multiples and the delivery would be to expensive, but it does do multiples and the delivery was a fixed price of £50. instead of the £108. they wanted direct. They need to know their pricing and delivery options. Product is good quality, sales staff poor quality.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We review all feedback provided and will discuss it internally. All our apologies for the miscommunication. The MeterBoxesDirect Team

Posted 3 years ago

“I have ordered 2-3 items but it didn't delivered on time and I end up cancelling the order because it was no use to me after a week. Delivery was supposed to be in 2-3 days time and I enquired once that time frame passed. They said they having problems with production and delivery is going to be delayed. I can understand issues with production, but MBD should have informed me that at the first place. I was in a position to get a cancelled works bill around £500 if I didn't bother to call them. Once I rang them, it was all straight forward and I manage to cancel the order without any problem, just an email would have been sorted all the unnecessary stress.”

Helpful Report

Posted 3 years ago

“Fast delivery but quality very poor”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I understand my colleague got in touch with you and collection of the door has been arranged as well as a full refund. Apologies for the inconvenience this might have caused. The MeterBoxesDirect Team

Posted 3 years ago

“So ... we have Covid, and we're in the Christmas / New Year period, so I am prepared to give the benefit of the doubt, but no sign of delivery and no response to emails ... not good :(”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I have checked with my colleague, your order was placed on 25.12.20. However, we were closed for the Christmas and New Year break. Your order will be despatched today. My colleague will send this information by email too. Thank you for your understanding. The MeterBoxesDirect Team

Posted 3 years ago

“Difficult to assess your company as I have yet to receive my order.”

Helpful Report

Posted 3 years ago

Hello, so sorry to hear that. I will make sure someone gets back to you and help you out with your order.

Posted 3 years ago

“Items arrived damaged and yet to hear anything regarding my complaint, disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I understand you have now spoken with our customer service and have decided to try and paint the door to save having to have replacements. We apologise for missing your email advising of the damage and for the inconvenience caused. The MeterBoxesDirect

Posted 3 years ago

“Although the box turned up on time, the door was damaged. Email sent to request replacement, no reply of acknowledgement”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. I understand my colleague reached out to you today to solve this issue. Please let us know if there is anything else we can help you with. The MeterBoxesDirect Team

Posted 3 years ago

“i order 2 replacement gas mater doors and one electric, you sent 3 gas meter doors, when i rang your office the lady i spoke to said the would they would do a swop delivery and i was told it would be most likely Monday 7th. i am still waiting for the swop and confirmation it was happening, so at the moment i am not impressed with you customer after sales.”

Helpful Report

Posted 3 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We review all feedback provided and our customer service will be in touch with you. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The MeterBoxesDirect Team

Posted 3 years ago

“Showed as in-stock delivery in 3 days, placed order online, received confirmation. Rang after 5 days only to be told that it wasn't in stock and would be the following week. Couldn't wait as the gas man was booked so had to cancel the order. I now have a white meter box and an unhappy wife.”

Helpful Report

Posted 5 years ago

Meter Boxes Direct is rated 4.5 based on 1,166 reviews