Name: Misfits Market
Rating: 1.43

“Never received my box even the tracking said it was delivered. On top of that I have to wait to get someone from customer service to answer back from an email. They don't have a phone number so I can actually talk to a person and get it resolved today. So frustrating.”

Helpful Report

Posted 3 years ago

We're sorry to read your order is missing after delivery. Our Customer Success team can help and we appreciate you contacting them at https://www.misfitsmarket.com/contact-us. A Customer Success representative has reached out to you via email on 3/10/21 as well as 3/12/21 to touch base with you regarding this order. They have not received a response and we would like to work to resolve this as soon as possible. When you have a moment, please respond to their message so they can address your concerns. Thank you so much.

Posted 3 years ago

“I ordered from them I paid almost 60 dollars , I got a box of vegetables. The lettuce , collard greens basically all the leafy greens were bad and almost molded . I didn’t put everything in the fridge the next day the smell was horrible . I have never bought produce and had to refrigerate ASAP !!!”

Helpful Report

Posted 3 years ago

Thank you for your review and for providing your feedback regarding this order. We're truly sorry to see your leafy greens were affected on the way to you, as you should expect high-quality items in your box. We send all boxes fresh and we have shared this with our team for further review. In the meantime, our Customer Success team appreciated the opportunity to work on this and they have refunded your base box and shipping charge. Thank you so much for your patience; please let us know if you have any further questions at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I heard about this company through a family member and I loved the idea of it, taking produce that no one else was going to eat and keeping it from being wasted is great because I know how much food goes to waste for being a little damaged or not perfect enough for grocery stores. However, execution on this 'solution' is not good. So the way the website works is that you can 'build your box' 4-5 days before it will be delivered (i.e. I would build on Monday to get the box on Saturday). However, when building the box items are sorted into 3-4 categories and you have to choose a certain number of items from each group (even if you don't want them?) Typically I plan out meals for the week on the Thursday/Friday before and go grocery shopping on Saturday. This box made it completely impossible to plan. On my first box I planned fajitas because one of the things I was sort of forced to get was limes as I just needed another pick from that category and I didn't want to waste. I made plans for all the veggies I was supposed to get in the box but was very disappointed when it arrived. I had some squash in the box that had been thrown in together with everything else causing my green peppers to be smashed (no big deal I just was going to cut them up anyway) but they didn't include sweet potatoes I had ordered and seemed maybe instead they sent me more limes?? I received 4 limes, in what world is that 1-2 servings of lime?? Needless to say I wasn't terribly impressed, but in the name of fairness I decided to give them one more chance, but the second box was even worse than the first! At least I was able to use everything in the first box. The second box was two days late. They said it might be held up by the snowstorm, but there was absolutely no more snow and should not have been delayed because of that (so I had to make plans and go shopping without being sure of what/how much produce I would be getting from Misfits). In my second box I ordered romaine lettuce, green leaf lettuce and spinach, it seems as though they just substitute if they don't have what you actually ordered, which is absolutely ridiculous since they're limiting your choices so much in the first place but I received RED leaf lettuce (seemed much more bitter than the green) and two bunches of spinach with no other lettuce to speak of. This was not in my plans-so now what was I going to do with all this spinach? (which still had the roots and was covered in dirt that got everywhere in the box) I also didn't get the broccoli that I ordered and the tomatoes I got were very soft (they were supposed to be beefsteak so soft to the touch is not what I anticipated.) And when I cut into the onion I got it was rotten inside. I ended up going to the store to get $15 more dollars in produce to replace what I NEEDED for the week. This service is not convenient and doesn't save me any money because I honestly end up with a lot of produce I don't know what to do with. You'd be better off simply buying what you WANT from the store than getting a box of random stuff of questionable quality.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and we're sorry you were not pleased with some of what you received. Weather-related delays affect the entire logistics chain. So even though the weather may not be severe in your immediate area delays can still occur. Fortunately, weather delays while out of anyone's control is not the norm. We would like to look more into this for you but we will need some more information to identify your account. Please reach out to us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can help. Thanks.

Posted 3 years ago

“Not worth the money. I can do better at aldi’s. Just liked the thought of delivery”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I keep finding bugs and moldy produce in my boxes....it’s seriously not worth it!”

Helpful Report

Posted 3 years ago

Thank you for your message. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We also freshly pack our boxes on the day they are picked up by our third-party shipping partners. Including packing materials to keep them fresh on their journey. We would like to investigate what happened, but we will need some identifying information from you. Please reach out to us at https://www.misfitsmarket.com/contact-us so we can look into this as soon as possible.

Posted 3 years ago

“I received my first box and was upset when I opened it. The lettuce was rotten and slimy green stuff had gotten all over everything. The apples were mush. The tomatoes were smashed. The squash was slimy and bruised. These are only a few examples. There was absolutely nothing edible in the box. It looked like it had all been picked out of the trash. And the packaging? Misfits touts great packaging. Not so! Everything was thrown into the box and a plastic ice pack was thrown over that. There was no special handling at all. It's like they just didn't care. And customer service? Well, there is none. They won't pick up the phone. They won't respond in chat. They won't answer email. Do not order from this company!”

Helpful Report

Posted 3 years ago

Our customers are important to us so we appreciate your feedback. We're sorry you were not pleased with your order and our Customer Success team wants to help. We currently do not provide phone support but our team is fully capable of assisting you via email or chat. So, please contact us at your earliest convenience at https://www.misfitsmarket.com/contact-us. Please include information such as your order number or the email associated with your account as well. Thank you so much.

Posted 3 years ago

“They are a scam, they pay people to post pictures on social media of beautiful hand crafted boxes of perfectly ripe produce but what you get is a box of garbage and mold. Horrible customer service..”

Helpful Report

Posted 3 years ago

Thank you so much for reaching out to us. We appreciate our Misfits Market community and can assure you any pictures shared by our customers are based on their desire to share their haul with others. We're disappointed you received anything that would not meet our standards. We pack all of our boxes fresh the day they are picked up by our third-party shipping partners. We would never send anything that was not safe to consume so thank you for notifying our Customer Success team about your concerns. The representative that assisted you was happy to make this right and refund this order in full. We apologize for any inconvenience you experienced regarding this order and we're here if you should need us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never received my first order or 2nd order!!! The distribution warehouse is literally 5 minutes from my house!! I was so excited to have this come to my door every Friday! Both shipments did not show tracking, besides the fact that shipping is pricey!!”

Helpful Report

Posted 3 years ago

Thanks for reaching out. We use third-party shipping partners to send our boxes to your door for a modest shipping fee of $5.50 no matter the size of the box you choose or the location of delivery. We're disappointed to read your orders are delayed. This is not the norm and our Customer Success team will be happy to check on the status of this with the shipping partner for your area. In order to check into this further, we will need identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I really wanted to love this. But the quality of the produce was not good and it seemed to spoil fast. I had a squash starting to rot just a day after I got the box. Also common to have items missing. Cost is about the same as if I bought from my local store, but a worse value since it's not as fresh. Cancelled after 3 boxes.”

Helpful Report

Posted 3 years ago

We wanted you to love as well and appreciate your review. We send all of our food fresh and expect you to receive it in that condition. We would never send anything to you that was not safe to consume and our team would like to investigate this further. Please send us information that will help us identify your account such as an order number or an email associated with your account. We can be reached at https://www.misfitsmarket.com/contact-us at your convenience.

Posted 3 years ago

“Irony like that I can't pick what I want.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to post your review. We wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. If you have any questions, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My first order was exceptional. The choices were in keeping with my needs and the quality was very good. After that, the choices became mundane, especially in the "select 6 category", and the quality wasn't as good. My third delivery (after skipping a week because of the poor choices offered) was a big disappointment. Today I canceled my subscription. I will mask up and return to my local farmstead.”

Helpful Report

Posted 3 years ago

We're very passionate about the customer experience so we don't want you to be disappointed. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“My first order shipped on time, arrived 3 days late due to bad weather, so reserved judgment on quality (quantity not particularly scant - about what expected) as several items were inedible due to having frozen then thawed. They did refund $6 of the $28 order when I reported it. Second order shipped/arrived on time but quality and quantity worse than first. No cooling pack in this box, inadequate packing material in an overly large box allows items to jostle and bruise to the point of mushiness. If all you ever order are root vegetables and hard squashes, might work well for you, but everything else is a disappointment.”

Helpful Report

Posted 3 years ago

Thank you for your review. We're sorry these orders were affected in transit. You should expect to receive quality food and our team would like to help. In order to do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us as soon as you have time.

Posted 3 years ago

“My 1st order never delivered. No response from cust serv for 3 attempts. No phone number to call. Called shipper they said to call supplier. What a joke!”

Helpful Report

Posted 3 years ago

Thank you for sharing. We want you to receive your order and were so looking forward to it. It is disappointing to us and our Customer Success team does care a lot. We would like to check into the status of this for you but will need more information to identify your account. Please contact us as soon as you can at https://www.misfitsmarket.com/contact-us. Thanks.

Posted 3 years ago

“I am NOT satisfied with this company and I haven't even received an order. They make you provide payment information and order a box before you even get to choose what's in the box. THEN, their system won't allow you to cancel the order if you don't see anything that you like. I tried to cancel my order immediately and even sent an email to customer service right away to let them know to cancel my order and I still got charged and received a shipping notification that evening! On top of that, my order is shipping to a random address that isn't mine and there is no phone number to call for help! I DO NOT recommend this company!”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We do use it to improve and appreciate your time in leaving it. We looked into your concerns with our Tech team and our website will not automatically enter information into our system on your behalf. However, information such as your address can be pre-filled from your device. As this is controlled in the settings on your device we would not be able to adjust those and you would need to contact your device's manufacturer for further instruction on how to change the information it is using. When you set up an account with us we do ask for your billing and shipping information. We, however, do not charge until the day before your box is scheduled to deliver (https://www.misfitsmarket.com/faq#18). So up until your order is processed you can log into your account and make changes to your order or even skip or cancel your subscription. Unfortunately, once your order is processed it is on the way to you and can not be altered or changed. We would like to check the status of any communication with our Customer Success team regarding this concern but we will need more information to identify your account. Please contact us with the email associated with your account or an order number at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I tried to place my first order. It was due to be delivered 2 days ago. Then I got a message that due to weather it would be a day late. That is excusable. Goods were supposed to be delivered yesterday. Nothing. I tried tracking my order on the website. Here's what I got "No estimated delivery date." Now the goods are 3 days old and I need to grocery shop! There is no customer service number so you have to complain via website and hope someone gets back to you. TERRIBLE. I will be cancelling my subscription!”

Helpful Report

Posted 3 years ago

Thank you so much for ordering with us. Our team was looking forward to you receiving your order and we're disappointed that this delay caused by the weather affected your experience. Our third-party shipping partners work to deliver our boxes to you in a safe manner. Our Customer Success team was grateful for you contacting us so we could work with them regarding the current status. While this was happening, our Customer Success team also wanted to make sure you were taken care of with a full refund and a credit off your next order with us. We are very happy to have you in our community. Thank you for being apart of the reason why we do what we do. To contact us for any reason, please reach out to us at https://www.misfitsmarket.com/contact-us. Our Customer Success team currently does not provide phone support but can provide assistance via email anytime.

Posted 3 years ago

“Most items received were wilted or mushy. 3/4 of the items would not have been good to use on the day I received them. I didn't expect perfect but they should last longer than one day. I cancelled my subscription.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I signed up but was unable to sign into my account after creating it. After 2 weeks of back and forth with customer service and trying multiple suggestions the issue was not resolved. I was offered the opportunity to set up a new account but needed to have another email address. Overall somewhat ridiculous issue and not worth the hassle.”

Helpful Report

Posted 3 years ago

Thanks for writing your message regarding your experience. Our Customer Success team is always happy to help in the capacity they can. Our Customer Success team will also confirm that our systems are fully functional to make sure there is nothing occurring to prevent access to your account on our end. Unfortunately, we're unable to access your device to see what could be causing the loss of access to your account. Therefore, other suggestions would be made at that point. We do hope you reconsider and please remember our Customer Success team is always here to help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Delivery didn't show up. No service provided here”

Helpful Report

Posted 3 years ago

Thank you so much for your review and for bringing this to our attention. We definitely want you to receive your order and we were disappointed to learn your order was marked as delivered but missing when you went to retrieve it. Our Customer Success team has received your email via our contact form (https://www.misfitsmarket.com/contact-us) and has reached out to you regarding this. Please feel free to let them know if you have any further questions by replying to their email. Thank you.

Posted 3 years ago

“I was supposed to receive my delivery every other Friday. Out of all my orders, not a single one of them arrived on Friday. All arrived on Thursday. More often than not, when I ordered additional mushrooms (beyond the regular box) at least one of the three boxes ordered was missing. When I wrote about those two issues, I was given a $27.50 credit. My next order "used" that credit and contained an additional $20.42 in produce. The only way I knew the order had been cancelled (by Misfits) was because of the refund to my bank account of $20.42. After writing to find out why my ordered was cancelled (not by me) I received two different responses; the first response indicated a weather problem (my delivery on Friday (yesterday) should have been fine since the roads had been cleared for a few days at that point and, frankly, the snow turned to rain anyway) and the second response indicated it was a "production" issue. So, which was it? And, why wasn't I notified of the cancellation before it happened? Not worth the time, money, or frustration. There are other organic options out there; Farm Box Direct comes to mind.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Don't waste your money!!! I ordered the $35 box and what a joke. Not much in the box (2 apples, 3 oranges, 3 tiny potatoes, etc). I chalked it up to it being my first time and was willing to give it another shot...and then the majority of the produce was bad by Monday (the box arrived Friday afternoon). I contacted customer service and cancelled the service. I learned my lesson.”

Helpful Report

Posted 3 years ago

We very passionate about the customer experience so we appreciate your review. We typically save our customers up to 40% off of their certified organic food as well as provide convenience in shipping our boxes to their door. We're sorry to lose you and would like to show you the value of our service. If you could contact us with information to help identify your account, we would be happy to look into this further. Please feel free to reach out at your convenience through our contact form at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews