Name: Misfits Market
Rating: 1.43

“My box was missing a few items, company never answered email to let me know if they would send them or refund. Poor communication. Prices are about equal to normal produce from the store. I wanted to like this company but they need to pull it together and attend to customers and give value.”

Helpful Report

Posted 3 years ago

Thank you for your review. We appreciated you reaching out to us on 1/29/21 in regards to your missing mixed carrots and kale. We were so excited to have you with us and our Customer Success team wanted to make sure your concerns were addressed. An email was sent in response to your inquiry stating you would be refunded for these items on 1/30/21 and checking your account that refund was processed on 1/31/21. You would have received an email notification of that refund as well. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. We would love to have you experience this in full and we hope you will consider reaching out to us at https://www.misfitsmarket.com/contact-us in the future.

Posted 3 years ago

“It seems like they paid pennies on the dollar for food from the island of misfit produce, then charged more than you would pay for perfect produce. This a scam.”

Helpful Report

Posted 3 years ago

Your review is appreciated. We work with carefully selected, certified-organic growers and pay them a fair wage for the fruits of their labor. Our primary focus remains delivering quality food while breaking the cycle of food waste and passing savings to our customers of up to 40% off. Our Customer Success team is here to help and would be happy to answer any questions you have or address any concerns regarding an account with us. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“New customer and they didn’t deliver on time, and pushed 1 day and then my order never arrived. I contacted customer service and their only method for contact is email, no phone #. Still haven’t heard from anyone. They have my money and I have no food.”

Helpful Report

Posted 3 years ago

Thank you for your review and for signing up for our service. We would be happy to look into the status of this for you but need information to find your account. Feel free to contact us with an order number or email at https://www.misfitsmarket.com/contact-us. We appreciate it.

Posted 3 years ago

“Worst customer service. Worst subscription box ever! Damaged and moldy fruit. Can’t get a phone number to contact them. Box was a day late. Missing four items we requested that they said was available! Last box stuff was missing as well!”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“My first box arrived and right off the bat I was disappointed in the amount that arrived. The price for a large box is quite a bit and I can buy more very nice produce at the local grocery store for much less than what I was charged. Also not one thing that arrived was quality. My apples were old and bruised, the russet potatoes were the size of golf balls and the limes were on their last leg. I had added one add on and they had placed it at the bottom of the box and then all of the produce on top of it. It was smashed to pieces. Will never go there again and when you contact customer service they can offer you 25% off your next order for your spoiled goods. Why would I make another order??? Poor customer service but even more poor quality product. Huge thumbs down. If I could give 0 stars I would.”

Helpful Report

Posted 3 years ago

We don't want you to be disappointed at all and we appreciate you giving us a try. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens, a box may be a little lighter in weight but will sacrifice nothing in terms of value. We also consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. That said, our Customer Success team would like to take a closer look at this for you. We checked with them but could not find an email sent in under your name or email associated with your account. Our team would like to address your concerns as soon as possible so please reach out to us at https://www.misfitsmarket.com/contact-us so we can take care of you. Thank you.

Posted 3 years ago

“My postage scale only goes to 3lb. It JUST barely exceeds the 3 lb scale and doesn't register on the bathroom scale. It's $30 for a less than 5 lb box, including the box and all the packaging. That's at a minimum $6/lb for "discount" produce you are supposedly rescuing from a landfill. Oh and you don't get to pick. Are you kidding me? Prime, expensive produce items go for around $3/lb retail. I should be getting a box of steak for this price. They market this as discount produce but never actually tell you how much you will get. The box says 15lbs but that is a flat shipping weight based on the size. I guess some people just don't notice. This is literally fraud, theft by deception.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“While I was customizing my box for my future order, there's an error where they have you check out the foods you want but most of their items are sold out. I tried emailing them of this issue but they gave me a sugar coated solution which led to know where. Save your time and money, Folks!”

Helpful Report

Posted 3 years ago

Thank you so much for joining the Misfits Market community. Our team is very excited to have you with us. We're sorry to hear you experienced any trouble when choosing your selections. The Customer Success representative you worked with was grateful for the opportunity to resolve this for you. If you should need anything else, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“It’s okay to have bad experience sometimes The problem is how you handle it, There is no phone number listed for you guys as a customer service You take 48 hours to reply for a box that did not arrived And your delivery people are very very rude Some of the products are good some are OK and some are bad But the service I would not recommend to anyone I know anymore”

Helpful Report

Posted 3 years ago

Your feedback is important to us and we appreciate you taking the time to share. We currently provide support via email and do not offer phone support. However, our team is more than happy to assist our customers via email and assist with issues in the order they're received. Our Customer Success team was grateful to make this right when you reach out to us through https://www.misfitsmarket.com/contact-us with a full refund and a credit on your next order. We apologize on the behalf of the third-party shipping partner for this inconvenience and have shared your feedback with them. Thank you for being a valued customer and please let us know if we can be of help in the future.

Posted 3 years ago

“Never got my first box. Wish there was a phone number”

Helpful Report

Posted 3 years ago

Thank you for your message. We appreciate you signing up for our service and we're disappointed your order was damaged in transit on the way to your door with the third-party delivery carrier. We currently provide support via email and do not offer phone support. However, our team is more than capable of assisting our customers via email in the order they're received. Our Customer Success team was happy to make this right with a full refund and a credit on your next order. We apologize on the behalf of the third-party delivery carrier for this inconvenience. Please let us know if we can be of further help to you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Just got my very first box. Was so excited. Only positive: it came on schedule! There's only 4 things from my large box order I ordered in there. The rest is food we do not eat. I also added 4 add-ons and only ONE was in the box. They did however have no problem charging my card for my full order with hardly anything I ordered in it! Customer service has no phone #. Had to send an email. No response yet.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Placed two orders to give them a try. The first order I received some of the things I had placed on my list. The second order I received had almost nothing I ordered and some were inedible. I understand the idea of using “misfit” produce, but when you receive vegetables that are rotten, what’s the point? I paid good money for nothing! Don’t waste your money!!”

Helpful Report

Posted 3 years ago

Thank you for reaching out to us. Our goal is for all of our customers to enjoy our service and what they receive. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. Our boxes are packed fresh right before they leave our facility and include materials intended to help them stay fresh in transit. We expect customers to receive high-quality produce in great condition, so we apologize that this was not your experience. Our Customer Success team would like to take care of this for you. Please contact us at your convenience at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“Misfit market is horrible. It doesn't matter if I have $300 on my card for an order of $60 they still claim my card isn't valid. I think they do this because they over sell and screw people out of their order. The customer service is a waste of time they can't help for anything, it's all script answers and bs excuses. Waste of my time.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your feedback with us. We definitely do want you to be with us and would love to send our boxes to you. We checked into this with our Customer Success team and after reviewing your charge history this would have to be addressed with your financial institution. When we attempt to charge for our service we do not have control over whether the financial institution allows it to process or not. We appreciated you reaching out to our Customer Success team so a representative could give you the reasons they received back from your bank. In the meantime, we invite you to enter another payment method in your account to see if that helps. If you need anything further from us, please let us know at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“i ordered 4 times, first order was good which i made the selection but for the 2nd order i could not select because though i had few days left to order when i tried their website dint let me select and gave full box (8) acorn squash which i din't know what to do, from 3nd order the some produce was rotten and broken in to pieces, even the 4th time the produce was rotten the green beans two bags were covered in white fungus, all the zuchini and cucumbers were broken and when i reported they refunded me $3, i dont understand how all these vegetables which they charged 42$ and only refund 3 $”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write your review. We send quality food and expect you to receive it in that condition. So we're sorry for this inconvenience. Regarding refunds, they are based on the discounted amount originally paid and what was originally reported at the time as affected. Our Customer Success team is dedicated to your account and can help with this. Please reach out with information such as an order number or email that will help identify your account. Once received through https://www.misfitsmarket.com/contact-us a Customer Success representative will be happy to take a look and address all your concerns.

Posted 3 years ago

“Most of the items were rotten and unusable. The items are from Mexico and not local farms as advertised. From the day that I am notified that the box has shipped takes about 2 days before it arrives to my house. Their “farm” is about an hour away from my house so I don’t know if the box is sitting in a truck for that long or being transported from Mexico. Customer service is a 0 rating. No compensation was offered.”

Helpful Report

Posted 3 years ago

We appreciate your review and we're sorry for any disappointment you experienced with this order. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would like to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“They can’t seem to figure out how to fix their website. You are asked to “build your box” but if you don’t log in immediately upon receiving the notification you really are not able to make selections. It asks you to choose 6 items but if six items are not available then you are stuck and the site won’t let you move on. As a result, I get boxes with things I don’t use like celery root. My boxes usually arrive in rough shape and I have had to request a refund for a box that was destroyed by Fedex. I don’t think they are able to handle service issues and I think I will end up canceling. Just not worth the aggravation anymore.”

Helpful Report

Posted 3 years ago

Thanks for sharing your review. We're sorry you were having any problems picking items for your box. Our Customer Success team would like to look into this and your order that was damaged in transit with our third-party shipping partner. Please contact us at your convenience at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you as soon as possible.

Posted 3 years ago

“First order was fine. Second order had squashed and wilted lettuce that was filthy dirty, beat up apples, and Napa cabbage that had large black splotches up the stems of the leaves that looked like the beginnings of rot (not talking about "peppering", it wasn't that). I also don't like the way they have 3 divisions on the ordering page. I can't eat nightshade veggies so trying to pick 6 items when about 5 out of the presented veggies were nightshades, was impossible. Tomorrow my 3rd order comes. Even if it's a good one, I don't think I'll continue with this market. It's one thing to sell misshapen food, but wilted or rotting, NO, that's not fit for human consumption.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Ordered from this company 3 times, total, and was unhappy with the overall quality of the produce. I tried it 3 times because I wanted to give the company a chance and see what the difference between the different selections of produce would be like, but they were all wilted and spoiled. Really disappointed.”

Helpful Report

Posted 3 years ago

We appreciate your business. We are very disappointed that your experience is not what we wanted for you. We want to look into this further but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Unfortunately, I did not read the reviews before I tried Misfits Market. Save yourself the money. My first (and only) box contained only half of the items I “selected.” The company is allowed to “substitute” as necessary so I ended up with two kinds of potatoes and two kinds of pears, in addition to rotten cucumbers and the squash that were part of my order. When contacted the company refunded only 20% of the cost of the box as substitutions are allowed at their discretion This is not a company that deserves your business.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. So thanks for reaching out. The Inventory of customized items may fluctuate for a variety of reasons. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. However, you should expect to receive quality food from us and we're sorry any of your order was affected on the way to your door. Our Customer Sucess team is always happy to assist and any credits or refunds offered are based on the discounted amount originally paid and what was originally reported at the time as affected. If you have any questions about how this was determined for a particular order, please reach out by replying to your ticket or contacting us at https://www.misfitsmarket.com/contact-us. Thank you so much!

Posted 3 years ago

“I do not know what is going on with their customer service but they do not figure anything out for you or try to fix the problem. I had problem with signing in for some reason and I did not know why I was not able to so I emailed them several times now but have not got an answer from them. Also because of this I was not able to choose what produce I wanted so I skipped my first box but I still got an email saying that it's on the way which I have no idea why it's still shipping. They will have to solve their customer service issue. So disappointed from the beginning.”

Helpful Report

Posted 3 years ago

Thank you for posting. Our Customer Success team is always happy to help in the capacity they can. Our Customer Success team will also confirm that our systems are fully functional to make sure there is nothing occurring to prevent access to your account on our end. Unfortunately, we're unable to access your device to see what could be causing the loss of access to your account. We would be happy to check on the status of your communication but will need identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number and a member of our Customer Success team will be happy to review your communication with them as soon as possible.

Posted 3 years ago

“I have multiple complaints with this service, from missing items, to damaged and spoiled food. It is interesting seeing that another person mentionde the cucumbers and peppers, as those were the crushed and moldy products I also received. I wrote them about this issue, and never got any response.Their customization option is a joke, because they require you to pick so many options from each "group" of foods offered, which forces you into choosing unwanted items. Packages have come on the wrong day 2 out of my 3 boxes I just spent about 10 minutes trying to find their cancel subscription topion on their site, and ended up having to contact support. I have a feeling it won't be canceled, and I will have to contact my credit card company, as other reviewers have stated.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review any communication with you. Thank you so much!

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews