Name: Misfits Market
Rating: 1.43

“MM seems to be a mobey-making scam. The box I received was full of rotting, bruised, and broken produce, many with Mexico or Ecuador stickers. This is NOT local farming, nor are the goods just misshapen. These are grade C and grade D products that are generally used as livestock feed, jellies, soups, pie filling, etc. However, some entrepreneur came up with the idea of re-branding this poor quality produce in trendy terms, and with a huge markup. The company is paying pennies for this produce, and re-selling for dollars. Not worth it”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack our boxes fresh the day of pick up by our third-party shipping partners. We also include materials in our boxes designed to protect and keep our boxes fresh during the journey. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. We also pay our farm partners fairly and enjoy saving our customers up to 40% on their organic produce. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Same as many other people. I canceled after stopping and restarting once - customer service assured me my experience was an anomaly. It’s we don’t have time to unpack a giant box of rotting produce. I would take pictures, send them pictures, by the time they refund you a few bucks what’s it worth? Go to the store, you’ll buy something you can use rather than something you need to put in the compost. A solid percentage of food was either already on the way to rotten or packed incorrectly so it was damaged and bruised when it would otherwise have been fine. And if you order extras, good luck on them getting those right. I honestly don’t know who is throwing their boxes together - one time a box was clearly shredded and pieced back together with tape. A joke. They told me they were having quality issues with packing and fulfillment. Well when that is your whole business, are you kidding?”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're sorry your experience has not been what we would've liked for you. This is not the norm and we're disappointed the quality of your boxes was affected in transit. Our Customer Success team takes your contact seriously and shares feedback not only internally but with our third-party shipping partners. They also work to address your concerns and make it right. We truly appreciate you giving us another chance and your continued support all this time later. Our Customer Success team is here for you so please do not hesitate to reach out to us if we can be of further help. We can be contacted through our form at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I recieved my 1st order the other day and was extremely disappointed. My Napa Cabbage was the size of my hand....the smallest I have ever seen. The same is true of the potatoes and onions! My red onions were the size of plums and the potatoes were loose yellow potatoes on the small side. I already cancelled.”

Helpful Report

Posted 3 years ago

Thanks for sharing your experience. Misfits Market specializes in rescuing fresh sometimes funny-looking produce (too small, too big, superficial differences, and differences in shape) as well as "normal" fruits and veggies and delivering them to customers' door for up to 40% off. Our Customer Success team is always here to help and to answer any questions about our service. Please feel free to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My first order was missing extra items that I paid for, delicate items were at the bottom of the box smashed by heavy items,ll the leafy items (lettuce, cilantro, cabbage) was rotting.... I gave it a 2nd chance but the 2nd box was missing items I paid for, "yellow potatoes" consisted of 2 very small potatoes... and the insulating material was torn and the shredded paper inside was all over everything.... which, of course, was wet.... The produce is NOT fresh.... it looks like what was pulled off store shelves past it's prime... neither time did I get the extras that I paid extra for and both times the packaging was poor. I gave up. I'd rather eat canned produce.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Customer service has not responded after one week and two contacts. There is no phone number nor email address. My first box contained nice fruits and vegetables, however packing could have been better. A cucumber on the bottom was smashed open by a large butternut squash placed on top of it. Just wanted to suggest better packing--but no response. Three mini-cucumbers arrived shriveled; by the next day they were slimy and had to be thrown away. First time subscribers are given a 25% discount--$16 instead of $22. Check-out screen showed $16 but credit card was charged $22. Website must have been designed by a 79 year old--a teenager could have done better.”

Helpful Report

Posted 3 years ago

We appreciate your feedback. We value our customers and want you to enjoy our service. We're sorry if there was any confusion regarding this order and how your discount was applied. Our Customer Success team received an email on 12/9/20 that they responded to within 24 hours with information showing your discount for this order. If you did not receive this email, please check your spam, all mail, and important folders for this message. We also would like to make sure your concerns regarding what you received are addressed. When you have a moment, please contact our Customer Success team at https://www.misfitsmarket.com/contact-us. Thank you.

Posted 3 years ago

“First box, great! Next few boxes, just ok. Last box was $40 of rotting garbage.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I would prefer not to even give one star! The produce looked like someone took my money and went to the produce clearance isle at Walmart and threw my fruits and vegetables into a box and shipped them. Apples bruised, beans moldy etc.....yuk! I can’t even feed it to the chickens!”

Helpful Report

Posted 3 years ago

This is not the way we wanted you to experience your first order with us! We appreciate you posting your review so we can address your concerns. We pack every box fresh the day it is picked up by our third-party shipping partners. We expect you to receive it that way and we're sorry this was not the case. Thank you for contacting our Customer Success team. The representative was happy to assist you with this and provide a refund for the items affected negatively in transit. Please let us know if we can do anything else at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Produce I received was rotten - the cucumbers looked like an animal had chewed through them - mushy - trashed. Head of lettuce wilted scattered around the bottom of the box - trashed. Celery was 5 stalks. Got 2 potatoes - ok. 3 lemons and 5 limes - - Would have been great, but due to the quality of the produce, I canceled my subscription. Save your money - go to your local grocery store.”

Helpful Report

Posted 3 years ago

Thank you for posting. We're very sorry this order missed the mark! We pack all of our boxes fresh the day of pick up and use packaging materials to keep our boxes fresh during transit. Thank you for reaching out to our Customer Success team so they could look into this and take care of the items you requested assistance with. We truly appreciate your patience and thank you for giving us another try. If you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Terrible experience the product that arrived we’re not even the products that I ordered and many of them looked eaten before they were eaten before they were even put in the box. I immediately contacted them and sent them photographs and I got a complete refund but no exclamation I terminated my service immediately with a complete joke”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We're disappointed your order missed the mark. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume. We understand that you have some concerns regarding what happened in your case but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you further. Thank you so much!

Posted 3 years ago

“dealing with my first order was torturous. Customer service is a joke. I have to many complaints to list but what ended up at my door wasn't produce it was compost. The picture says it all. Disgusting!”

Misfits Market 1 star review on 6th December 2020

Helpful Report

Posted 3 years ago

Thank you for reaching out to us. Our Customer Success team was happy to assist you with questions regarding customizing your order. We understand you were looking forward to some items that were sold out. We follow our growers' lead and rescue items based on their availability about a week in advance of shipping them to you. Some ugly produce companies buy a specific set of items per week, regardless of whether they would have gone to waste. That practice is at odds with our mission, so you'll find that our mix is always in flux, with a wide variety of core items available for each box mixed in with some harder-to-find or seasonal offerings. Some items are available only in limited quantities, so making your picks early each week when the customization window opens can help to snag some of the items you love. We're sorry to see you had any trouble with this order. The Customer Success representative you worked with was grateful for the opportunity to check into this for you with the third-party shipping partner and provide contact information for them as well. Further, they refunded this order in full based on the information you provided once received. Our team is here for you and wants you to enjoy our service. Please know that we are always available to assist you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never received my first box that was supposed to arrive 5 days ago. There is no phone number to contact MM and after I emailed them, I received an email stating they had received my email, and nothing else. I canceled this morning before I could be charged for my 2nd box. Its a great idea but the execution seems to be lacking.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The service had many delivery issues where there were delays. Tough for someone trying to get it around working and not have it sit out all day. Secondly, even with customization, they would say the items you chose didn't meet their quality so they swapped for something you don't even use. My box arrived once not even taped shut! A few times crushed on one side. I used it for about 3 or 4 months, and skipped a number of weeks as I would be buying $30 worth for only two items or so I actually would choose to buy. Then the add ons! They kept packing 4 weeks in a row dried good add ons at the top with ice pack above it. The ice pack suggests and opened ruining the dried goods and was so far from produce it didn't help it at all. I complained 4 times and was told this was the best way to ship. I sent pictures of soggy bags and boxes opened ruining the goods and response was always we. Are about our customers etc...but they kept ignoring the concern. The last time I complained they closed my account for me and said if I wanted to return they'd offer 25% off next box. Why should they control closing my account for their errors. Also, their mission is bogus as most items have from Mexico stickers so aren't local and their actions show they don't care about wasting the items. It was spending extra money, wasting goods, causing extra packaging, and taking time constantly to take photos and send complaints to get partial refunds. I guess they count on customers who just pay the full amount and toss all the bad stuff and don't mind getting items they don't want. I would choose another company. I've had better luck with others and not treated as an indispensable liability as opposed to a customer who often bought extras. Liked the idea, but poorly done.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to learn any of your items were damaged in transit. Reporting this to our Customer Success team enables us to address with the appropriate parties such as the third-party shipping partner so that it does not reoccur. We will also make sure to make it right with our customers in any way we can. Regarding substitutions, the Inventory of customized items may fluctuate for a variety of reasons. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We understand that you have some concerns and we're always glad for your feedback. However, in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you!

Posted 3 years ago

“I gave Misfits one star because I couldn't give zero!!! I feel taken advantage of, I got the large box with some add-ons which cost me almost $60. With covid I thought it would keep me out of the stores more and my kids and I could look forward to making some new and exciting dishes with the produce. The produce was truly awful- some came already rotten, what wasn't rotten got rotten within 2 days. Please, save your money!!!! I should have asked for my money back but I'm just too tired. I cancelled my subscription.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns and would like to help. However, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can look into your concerns. Thanks.

Posted 3 years ago

“Two weeks in a row they swapped my order with someone else. But what takes the cake is that I never received a box and now it’s the day before thanksgiving (it was supposed to arrive Sunday), no manager ever responded, and when I tweeted at them, I was given an attitude by their “support” team. This is a TERRIBLE company. Find other options. You will regret patronizing this disorganized and mean company.”

Helpful Report

Posted 3 years ago

Thank you for contacting us. We looked into your concerns with our Customer Success team and it looks like you received extra product for no additional charge. Also, for any items that were missing, the Customer Success representative you worked with refunded those items in full. We also confirmed that these orders were not swapped but our team was happy to assist with this. During this email communication, our team also took care of the order that was delayed over Thanksgiving week with a full refund. We're sorry for any inconvenience that was caused by this delay. Regarding, your interaction on social. It was found that you were communicating with a Twitter account that is not affiliated with our company. Thank you so much for bringing this account to our attention so we could report it to Twitter. If you have any further questions or need assistance, we're always here to help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“DO NOT order from this company. I placed an order last week, and I was certain I entered the correct address. Their website wound up having a glitch and the box was delivered to some address that doesn't even exist: no house #, no street. I let Misfits Market know 5 days ago, and they just got back to me TODAY, the day of delivery, and told me to call fedex. Terrible customer service. They don't care about their customers and refuse to fix problems that they are responsible for. Lastly, they have yet to give me back my money. Find a local farm to buy stuff from. These people are creeps.”

Helpful Report

Posted 3 years ago

Thank you for reaching out. Our Customer Success team was happy to look into this for you. We checked with our Tech team regarding this and our website will not automatically enter information into our system on your behalf. However, information such as your address can be pre-filled from your device. As this is controlled in the settings on your device we would not be able to adjust those and you would need to contact your device's manufacturer for further instruction on how to change the information it is using. Unfortunately, once your order is processed it is on the way to you and can not be altered or changed. Our Customer Success agent did provide contact information for the third-party shipping partner that was now in possession of your order so you could communicate with them if needed. They also refunded this order for you once it was delivered and you let us know it was not received. We appreciate your patience as we worked on this for you and we're truly thankful for your continued support of our service all these months later. Please let us know if we can be of further assistance at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My very first box left me utterly disappointed. Upon opening, I discovered that there was no separation of items and everything had been thrown in haphazardly. On top of everything, my container of Strawberries were complete mush and leaking on all of my other produce. I also found that there was a rotting potato and both packs of scallions had rot on them. I then discovered more food was rotten as I cut into and attempted to use it. I was already apprehensive about someone else picking my produce, this company instantly ruined any future thoughts I had about ordering produce online. Do not waste your money.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I love the concept of this company, but the veggies do not arrive fresh, the ice packets are often leaking, and the number of items is often not what I expect. I wish they were just oddly shaped but fresh produce. Instead, I feel it's past date or spoiling items. I would rather they sell to homeless shelters or places near their warehouses where people could get the extra food fresh rather than ship it for days and it arrive unusable or half spoiled. Disappointed. I'd like to support them but just cancelled. Plus, the extra packing was more than needed. My fresh dog food is shipped with dry ice and less packaging than Misfits.”

Helpful Report

Posted 3 years ago

We're glad our mission is something that resonated with you. We appreciated you giving us a try and we're very sorry to see you had any concerns with your orders. We pack every box fresh before it leaves our facility and use materials to maintain freshness in transit. We apologize for the way this order was received and we truly appreciated you reaching out to notify our Customer Success team. Our support team is dedicated to you and did report your concerns to the appropriate parties involved. This is not the norm and steps were taken to resolve it once and for all. We do hope that you will let us know if you have any questions at https://www.misfitsmarket.com/contact-us. We would love to have you with us again.

Posted 3 years ago

“WARNING!!!! 3 out of my last 4 orders never showed up. With no communication or resolutions. I loved the concept of this company, but customer service has been extremely poor. The whole idea of zero waste is great, but I plan my shopping around what I order and to have it just now show???? Also, the tracking info kept saying that it would be delivered the following day for 5 days in a row, so that was a total waste of time having to keep checking in to see if/when my order would ever show. Their only resolution was to refund the money for the orders that I never received. Horrible customer service!!!!!!!!”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have been refunded but still have some questions you would like addressed. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Terrible. They will not allow me to reset my password to cancel my subscription. I have tried to speak with them multiple times about this but they keep charging my account.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Excited to receive my first delivery. BUT highly over represented, when choosing items it says "onion". you in fact get ONE onion. I opened the box Ice packs had melted completely. the contained... One lettuce, disintegrate when I picked it up. (IN THE BIN) ONE molded cucumber. (IN THE BIN) ONE decomposed cucumber (IN THE BIN) ONE celery - slimey (IN THE BIN) ONE Red kale, turned to slime when I washed it. (IN THE BIN) THREE yellow squash which looked like they'd been chewed up. (DITTO) THREE red apples. IN GOOD SHAPE TWO beetroot. IN GOOD SHAPE TWO BUNCHES CORIANDER/CILANTRO i grew up on a farm. I know what organic looks like. This waste food waste. You expect me to feed my children this stuff? we wanted to support an online business, but we cannot. Subscription cancelled.”

Helpful Report

Posted 3 years ago

Your feedback is important to us and making sure we are serving you. Thank you for taking the time to contact our Customer Success team regarding this order. We pack every box fresh and would never send food that was not safe to consume. We're sorry to read this order missed the mark. Our support team was grateful for the opportunity to address your concerns and make this right with a full refund and a credit towards a future order. Please know this is not the norm and our team would love for you to give us another try. Please reach out to us with any questions at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews