Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Misfits Market Reviews

1.4 Rating 324 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

1.4

Based on 324 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Misfits Market made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Misfits Market 5 star review on 4th March 2021

Misfits Market 5 star review on 15th February 2021

Misfits Market 5 star review on 21st January 2021

Misfits Market 1 star review on 6th December 2020

Misfits Market 4 star review on 4th June 2020

Misfits Market 4 star review on 4th June 2020

Misfits Market 4 star review on 4th June 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first box was skimpy. The second box ok. 3rd box, late. then the service went down from there. Never arrived on my chosen day, ROTTEN FRUIT AND VEGGIES, I have photos; till finally I just didn't get a box. I was NEVER REIMBURSED for the Market items I purchased from prior mistakes either. They just gave me at the most I've seen, a 20% on the next box. Nothing for the extra items I paid for. The latest and last, UPS never received the box from them. Misfits created a shipping label that put it in the system but UPS was NEVER given the box to deliver. Now. I'm probably gonna have to fight to get my money back. I wish I had read further reviews before I subscribed to Misfits. A family member suggested I try them, but you know the saying, misery loves company. We will see how this ends. I hope and pray well. I'm not able to work due to the pandemic so I don't have money to lose. Was just trying an economical way to feed my family good food. This really hurts. This happened the week of Oct 5. As of today I haven't heard from anyone. I just want my money back and call it.”

Posted 3 years ago

Thanks for taking the time to share your review. We want you to enjoy every box you receive from us and we're concerned. In order to assist you and make sure this is thoroughly looked into, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“My first shipment had 2 crushed items and was missing 1 add-on. Second one was 5 days late and 3rd one was 2 days late and 2 items were wilted. They substituted items in the 3rd one so I didn’t end up getting what I ordered and was counting on. Customer service only responds when you post a negative comment on one of their Facebook posts. Am definitely cancelling. Don’t waste your money here.”

Posted 3 years ago

Your feedback is appreciated and we're sorry your experience was not what we would've liked. Our Customer Success team is dedicated to our customers and making sure they get the most out of our service. Our Social team will also reach out and respond to all customers that visit our social pages with fun interactions or information. We value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. After reviewing your account with our Customer Success team, we see that your orders were delayed in transit with the third-party shipper for your area. The Customer Success representative you worked with at that time was happy to assist and also address with the shipper on your behalf. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. If you have any further questions for us, please let us know at https://www.misfitsmarket.com/contact-us. Our Customer Success team is always happy to help.

Posted 3 years ago

“I had no problem with the food, but I just don't cook that often. I cancelled before my third shipment and have an email from the company saying my suscription is cancelled. I was shipped and billed a third shipment and they are about to send a fourth and I can't reach anyone to cancel.”

Posted 3 years ago

So pleased to know how much you enjoyed the food we sent. Thank you for sharing your feedback. Our Customer Success team is reviewing your interactions with them and will be making sure all of your concerns were addressed. We appreciate your patience while our team takes care of you. If you have any questions, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“The box is not a big value. I guess I was assuming I get some things I don't normally get at the grocery store. But instead I got celery onions Ginger things I buy regularly. Possibly sent me something that I have no idea what it is some kind of squash. Was shipping and handling $27 it just isn't worth it. Plus if you go to the website and try to cancel you end up going in circles at least on my phone. I love the second request on voicemail for a call back we'll see if they call me.”

Posted 3 years ago

We appreciate your feedback regarding your order. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Our Customer Success team does not currently provide phone support but our representatives are available and ready to assist you via email at https://www.misfitsmarket.com/contact-us. Your support and being open to a variety of foods help us remain true to our food rescue roots and has been invaluable. If you need us, do not hesitate to contact us.

Posted 3 years ago

“Want to cancel and can't log into my account. Help!”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Therefore, we're sorry to read you are wanting to cancel. If you're unable to reset your password, please reach out to our Customer Success team at https://www.misfitsmarket.com/contact-us. Please include an order number or email associated with your account so a member of our Customer Success team can address your concerns. Thank you so much!

Posted 3 years ago

“Two days later and my first box has not arrived. I don’t want produce that’s late, but produce that does not arrive is even worse. Getting a refund is also impossible as my customer service ticket has gone 24 hours without a response. Awful”

Posted 3 years ago

We appreciate your posting. Our Customer Success team is happy to help and we would like to check into this further. However, we will need more information to find your account. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you.

Posted 3 years ago

“We were excited to receive our first box and chose the items in it. We also ordered organic strawberries at an additional cost. The box arrived with things we didn’t ask for and were missing items we requested. The strawberries were covered in mold and clearly had been shopped frozen and defrosted in transit. No one gets back to you from customer service. Absolutely awful experience”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I received my first box last Saturday. What a disappointment! I through away 3 rotten pears, a molded spaghetti squash and a rotting red onion. I am in the process of trying to cancel my subscription. The website is not working correctly and I can not able to find a phone number! Very frustrating!!”

Posted 3 years ago

We appreciate your review and we're sorry for any disappointment with this order. Our Customer Success team is devoted to your account and currently provides support via email. This is not the norm and we would like to look into this and work to resolve your concerns. Please reach out to us at https://www.misfitsmarket.com/contact-us. Thank you.

Posted 3 years ago

“Customer service is non-existent. Cannot log in to my account a nd unable to reset password, therefore could not customize or cancel order. I have been charged for an order I do not want. After submitting several requests for assistance, I still have not received a response.”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Therefore, we're sorry to read you are having any trouble accessing your account. We would be happy to look into the status of this for you but will need some identifiable information from you. Please reach out to us at https://www.misfitsmarket.com/contact-us with an order number or email associated with your account so a member of our Customer Success team can address your concerns. Thank you so much!

Posted 3 years ago

“Very unimpressed with their customer service. We have tried to cancel our account because we don't think the cost is worth what we receive, but we keep getting an error message when logging in. They do not have a number listed for help and they take a VERY long time to respond to help requests online. I've been charged twice for boxes I did not want.”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. So we're disappointed to read you are having any trouble. We want to help but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 3 years ago

“If I could give it a zero I would. Worst service ever. the box is ALWAYS late, I even moved my delivery day to earlier in the week to offset it. Often my box never arrives at all. It just "disappears". The tracking is a joke. The veggies themselves are decent but I question their freshness. I've given them numerous chances to make things right but I have just lost all trust in them. It's easier and less time consuming just to drive to the darn store.”

Posted 3 years ago

We are very interested in making your experience the best it can be. Therefore, we're concerned to read you have experienced orders delayed in shipping. While some delays can be caused by events outside of our control such as weather, delays with the third-party shipper, etc., it should not be the norm. Our Customer Success team appreciated the chance to delve deeper into your concerns regarding this order. Thank you for your patience as they resolved this and we're very happy for your continued support of our service. Feel free to reach out to us at https://www.misfitsmarket.com/contact-us for any questions. We look forward to you receiving your next order.

Posted 3 years ago

“I do NOT recommend this company. Wonderful idea, but very poor execution. Last week, I tried to log in to customize my order, but their site told me I could not customize my order till later this week. Then surprise! I was billed for the box on Monday. I've tried several times to reach customer service but their phone only takes messages and they never answer the support tickets. The box showed up today with a bunch of stuff I didn't want. I've cancelled my account with them and do NOT recommend them to anyone.”

Posted 3 years ago

We're very passionate about the customer experience and appreciate your review. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but our Customer Success team is able to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“We have been getting boxes from Misfits Market for several months. To begin with we got our boxes on time and were pleased with the fruits and vegetable in the boxes. HOWEVER, we have had issues with 3 of the previous 3 shipments (2 were delivered late and the other came in damaged.) Our next shipment is due today. As of right now, the box doesn't show as even leaving Misfits Market! Given issues with 4 out of 4 shipments, we will been canceling our subscription today! Good concept but POOR implementation!”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to read any of your orders were affected in transit and this is not the norm as evidenced by your previous on-time deliveries. Our Customer Success team would like to look into this deeper with the third-party shipping partner for your area. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Every time I attempt to login I get an error message. I've tried many times to resolve this issue via texts/emails. Their customer service is HORRIBLE!! Nothing has been addressed/ resolved. And they are far too inept and frustrating to deal with....I'm cancelling my subscription!”

Posted 3 years ago

Thank you for your review. We're sorry you had any problem accessing your account. Our Customer Success team worked to provide troubleshooting steps and appreciated your feedback regarding them. It has been shared with our Management team and if you need further assistance, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Charged twice and have not received one box yet. Customerc service has zero response! scam!”

Posted 3 years ago

Your feedback is appreciated. Our Customer Success team is very interested in finding out more about your concerns and verifying the address information we have on file for you. In order to look into this further, we will need some identifying information. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“Great concept, awful execution. We subscribed to the larger "Madness" box and laughed when we saw what was in it. Turns out, they sent us the smaller box instead. Even so, the minuscule amount of produce would never be enough for two people for a week. The heads of lettuce were both rotten as well and from CA. We live on the east coast and don't consider CA local. This is literally the same stuff we can get at our local market, fresher and more for our money. Very slow response time from this company. We cancelled immediately. Would NOT recommend.”

Posted 3 years ago

While we're happy you loved our mission we're sorry you were disappointed in what you received. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would never send food that is not safe to consume and we're sorry to learn you received any produce that was affected in transit. Our Customer Success team is here to help and would like to look into this further. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“I gave it 6 weeks worth of deliveries before I had to cancel (the last box I never even received because FedEx dropped it at a random address 2 towns away for no apparent reason). All boxes had at least 25% waste because the produce was so far gone, either prior to boxing or during shipping it simply was inedible. The rest needed to be used/cooked immediately before it went bad. There is no phone number for customer service. I would NOT recommend Misfits Market.”

Posted 3 years ago

Your experience means a lot to us and we appreciate you sharing this feedback. We certainly want you to enjoy your orders and we are sorry to learn your orders were being possibly mishandled in transit. We would never send food that was not safe to consume and pack all of our boxes fresh the day they are picked up. Therefore, our Customer Success team would like to look into this with the third-party shipping partner in your area to determine what happened. We currently do not provide phone support but our Customer Success team is more than capable to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks so much!

Posted 3 years ago

“I signed up for a bi-weekly delivery. Got my 1st box: it was not even worth the time I spent opening it! I decided to immediately unsubscribe: I cannot login into my account! Of course, there is not phone number to contact. If I do not hear from them by Tuesday of next week, I will have to cancel my credit card!”

Posted 3 years ago

We appreciate you giving us a try and we're sorry that you were disappointed in anything you received from us. Our Customer Success team was glad to address your concerns as soon as possible after your outreach. While we were very sorry to have you leave us, we do hope that you will consider giving us another try in the future. Please don't hesitate to reach out with any concerns at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“The produce arrives moldy old and unusable! Not worth the money if half the produce is bad by the time it arrives at my house....”

Posted 3 years ago

We thank you for your time in leaving your review. Our service typically saves our customers up to 40% off of their certified organic food and we're disappointed you received anything that missed the mark. To look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Most online reviews on Mismarket are paid and not trustworthy. I was sold to them and gave it a try and now I regret it. I never received my first box, didn't get a refund, customer service is rude and irresponsible. I'm actually more annoyed with their service than not receiving my order.”

Posted 3 years ago

Thank you for reaching out. We love our customers and truly appreciate when they take the time to share their genuine feedback with us. Many of our customers will not only share their feedback but also pictures of their boxes and recipes. Whether that be through our social channels or here, good or bad feedback is used to make sure that we are always offering the best service possible. We understand you have some questions about delivery and your overall experience. Our Customer Success team is dedicated to our customers and would like to look into your concerns. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can look over your interaction with us as soon as possible. Thanks.

Posted 3 years ago

«
1
2
...
6
7
8
9
10
»

Misfits Market is rated 1.4 based on 324 reviews