Name: Misfits Market
Rating: 1.43

“It was fine at first then I was receiving rotten vegetables I couldn't find a phone number anywhere I received an email that they were going to charge my account and I didnt even order anything!”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to read any of your order was affected in transit and this is not the norm. As your account with us is a subscription we will send our boxes to you on the schedule you have chosen unless you log into your account and skip that order before it is processed. You can also reach out to our Customer Success team for assistance. We currently do not provide phone support but our Customer Success team is fully capable of assisting you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I received several boxes of produce. The first was fine. Each box after the first was worse than the prior one. There were smashed boxes, mushy blueberries, mushy strawberries, broken vegetables, etc. Successive boxes had fewer and fewer items. The value is poor. I contacted the company three times via their website. I have yet to receive a response. I do not recommend this company. They obviously do not care about their customers.”

Helpful Report

Posted 3 years ago

We appreciate you reaching out to us here. While we're happy you enjoyed your first order, we're disappointed subsequent orders missed the mark. We looked into this with our Customer Success team and the first email communication we have from you was on 11/11/20. The Customer Success representative you worked with was happy to make this right within 24 hours and credit your account as well as report to the appropriate parties. Another Customer Success representative was also pleased to be of assistance regarding the status of this credit on 1/10/21 when you were ready to use it. We appreciate your patience as this was looked into and we're always available to help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“It's a good idea but not ready for prime time. The produce is about what you'd find on the "seconds" shelf at your grocery store and is not helped by five days in transit. My last box did not contain items that I had paid extra for, much of the produce was dirty, and oddly, the lettuce had been placed at the bottom of the box, then covered by other items so it was flattened and bruised. Customer Service did not respond to my email complaining about item quality.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We expect you to receive quality food and this is not the norm. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“After many personal recommendations, we decided to give Misfits a try. Sad to say our first time was our last. I thought they were making a fair credit for the damaged items by offering 30% off which to me was fair. However, it was NOT 30% off and even after sharing my disappointment and telling them their low $8 refund did not cover all the damaged items. I had to spend over 30 minutes cleaning everything because of the mess it made. Even if everything was in fine condition, I find the cost to be very high for what you receive. It's worth it to go to the store and pick for yourself.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns about the amount you received for your credit. Credits or refunds are based on the discounted amount originally paid and what was originally reported at the time as affected. We would be happy to look into this further but in order to do so, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I was charged for a box I did not approve when I reached out kindly explained what happened I was basically told too bad you will not be getting a refund and we will be sending another box in 2 weeks if you don't cancel. They want me to cancel a subscription I never confirmed!! I am now having to file a complaint with my bank!”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. In order to set up an account with us, you must first enter your email address, billing, and shipping information. Once your account is set up you will receive a confirmation email and you will also receive an email once your order is processed. As your account with us is a subscription we will send our boxes to you on the schedule you have chosen unless you log into your account and skip that order or cancel your subscription before it is processed. Please note: once your order is processed we can not cancel or alter your order as it is on the way to you (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). We would like to learn more but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“First box was slimy, no frozen packing just water filled bag, everything smashed and semi rotted. second box pretty much the same as the first but neither had even close to $20 worth of vegetables or fruit, o.k. third box was a disaster. It looked like it had been in the bottom of the garbage, smashed brown, after 3 days in fridge lemons became hard and dried up. This is awful.”

Helpful Report

Posted 3 years ago

Thanks for posting your review. This is not the norm and should never have happened. Our Customer Success team appreciated you reaching out to us so that we could look into this deeper. Rest assured this was addressed with the appropriate parties so it would not reoccur. Our team is always here for you so if you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“We were expecting our first order last Friday, October 23. We cheerfully received an email saying it had been delivered, but there is no order outside of our door! We contacted Misfits later that night (there is no phone number, so we used the "contact form") and STILL have had no response! Don't waste your time or money.”

Helpful Report

Posted 3 years ago

We're very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but our Customer Success team is able to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Lost communication when they changed their website, couldn't access my account, couldn't customize the order and when my "order" was presented to me the "please cancel" option didn't work. So I had to cancel my credit card and wait 2 weeks for a new one. Also I've had rotten asparagus, pears, etc in my shipments. The asparagus was an extra $5.”

Helpful Report

Posted 3 years ago

Thank you for reaching out. Your experience is important to us and our Customer Success team is always available to assist you at https://www.misfitsmarket.com/contact-us. When you have a moment, please reach out to us with identifiable information for your account such as an order number or email. One of the members of our Customer Success team will take a look and work to resolve your concerns. Thank you.

Posted 3 years ago

“First order arrived all rotten.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 3 years ago

“There was a slug in my box if veggies.... Brown lemons...old veggies... No no... I would love a refund!!! What a gross brown old veggie mess.”

Helpful Report

Posted 3 years ago

Your feedback is important to us. We're sorry this order missed the mark. While one by-product of pesticide-free, organic farming is that occasionally harmless critters survive the journey from the farm to your place, you should expect quality food from us. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We also pack all of our boxes fresh the day it is picked up by our third-party shipping partner. What you received is not the norm and our Customer Success team would like to look into this for you. Please send identifiable information such as your order number or email to https://www.misfitsmarket.com/contact-us so a member of our Customer Success team can assist you.

Posted 3 years ago

“The boxes come mangled which means the fruit and veggies are bruised. My box was mostly apples and onions with a few overripe cucumbers, an extreme amount of ginger root and lemons that were moldy. Definitely not worth the money-terrible quality control.”

Helpful Report

Posted 3 years ago

Thanks for posting. You should expect to receive high-quality produce and we're sorry to learn this has not been the case. This definitely should not have happened and our Customer Success team was thankful for the opportunity to address for you and with the third-party shipping carrier in your area. If you need anything else, we're here for you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Three straight times, produce was not what was ordered. I went in early to request the two or three or five of each category. Brown broccoli sent me over the edge along with smashed items like celery. Cancelled”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“These guys are thieves. Orders never show up on time and they switch items to lower cost items all the time - for example if you pay more for fingerling potatoes you get normal potatoes”

Helpful Report

Posted 3 years ago

We are very happy to have you with us and we're sorry any of your orders were delayed in transit with our third-party shipping partner. The Customer Success agent you worked with was pleased to help you with the current status and address all of your concerns when you contacted us. Regarding substitutions, the Inventory of customized items may fluctuate for a variety of reasons. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. Thank you so much for your patience as this was handled and we look forward to you receiving your next order from us. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“So bad so disappointing! Should have read reviews here before ordering. Delivery delayed Miss 1/3 items; green leaves are all dried out; some fruits are damaged. Never order it.”

Helpful Report

Posted 3 years ago

We don't want you to be disappointed and our team truly cares about your experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“Still waiting on my box that was supposed to be here on Friday. No box,no customer service about this! A hr and 1/2 on the phone , called four times. Got voice mail that was full then hung up on in the middle of them finding out where my box was. This was my third box and last. What a joke for customer service!”

Helpful Report

Posted 3 years ago

Any feedback you share is invaluable. So we're thankful for your posting. Our Customer Success team is absolutely here to help. However, our support team currently provides support via email and we do not offer phone support. Therefore, we're unaware of who you may have been talking to. We checked with our Customer Success team and did see where you sent in emails and they were responded to the same day. We were more than happy to provide the current status of this order. We truly appreciate your patience as our team took care of you. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I had signed up, despite the negative reviews, hoping my experience would be different. Unfortunately, that wasn't the case. I ordered my first box and was given a delivery date, but I was never charged and the box never arrived. Apparently they were aware of this, but never let me know. I was issued a discount code for my next box. I ordered my first box (again) and it arrived with a few great pieces of produce, but most went bad quite quickly, and I didn't get some of what I had ordered. I was disappointed and was again issued another discount code for my next box. I ordered my next box which was scheduled to arrive this past Saturday. It never arrived. At the end of the day on Saturday I logged in to my account and they had changed my delivery day to Sunday. I logged in again on Sunday and they changed my delivery day to Monday. Today is Monday - I logged in again and the delivery day now says Tuesday! WTH!! Their website says the "fresh" produce is shipped in 3 days or less. I do not want produce that has been in a box on a truck for almost a week!! Account cancelled!!”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“There wasn’t much variety. Red delicious apples. Red skin potatoes. I cancelled my subscription for 1 month on their site to tell them that i was going on vacation. They sent the box, i was gone for a month i returned to rotten produce. I disputed the charge, they denied that i cancelled. They have no phone listed or address. I have no copy of my communication since it was in their system. Waste of money & time. I DON’T RECOMMEND THEM!!”

Helpful Report

Posted 3 years ago

We're very happy you enjoyed your first order with us. We understand from your review that you are frustrated your second order was processed. We appreciated you reaching out to our Customer Success team regarding this. We currently provide support via email and do not provide phone support but our Customer Success team was more than happy to look into this for you. We have reached out to them and reviewed your account log which records all actions taken in an account. We also reviewed all email communication with our Customer Success team. We were able to confirm that your subscription was not paused or canceled before this order was processed. You can pause a subscription for a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. We also verified that this order was not skipped. Once an order is processed it cannot be canceled or altered per our cancelation policy (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). Unfortunately, the first email communication we received was on 8/5/20 after this order was processed on 7/12/20. Whenever an order is charged/processed, shipped, and delivered we do send transactional emails to the address we have on file. Our Customer Success team was grateful for the opportunity to discuss this with you and if you need anything else, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Terrible service. The produce almost always arrives bruised or close to rotten. I even got one box that had everything covered in mold. Sometimes they come really late. They never include items you choose or add-on items. Just go to the grocery store and get fresh stuff that you actually want!”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send food that is not safe to consume and our Customer Success team would like to investigate your experience. However, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I think this is the worst place to get food from my 1st box was discussing I did the customize box got nothing I ordered stuff was moldie box wasn't even worth $10 and I paid $34.08 and they had never to say they would give me a refund of $6.60 you can't get in touch with them all they do is keep sending the same message back and they still keep trying to take money from my bank enen though I cancelled unexpectable IF I WERE YOU I WOULDN'T ORDER FROM THEM”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post your review. We're disappointed to read your impression of us. We want nothing more than for you to enjoy our service while saving you up to 40% off of what you purchase from us. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. You should never receive anything that would not meet our standards though. So, we appreciate you reaching out to our Customer Success team. Whenever you contact our Customer Success team, you will receive an auto-confirmation email letting you know that we have received your request and will be in touch usually within 48 hours. If you should send multiple emails you will receive that message for each contact. The Customer Success representative you worked with was happy to take a look at your account. While we could not find any record of you canceling your subscription on your own, the representative did cancel on your behalf. They also refunded your 1st and only order processed in full. Please let us know if you have any questions at all about your resolution at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I'm a new customer, but will be canceling. I set up the first order to be delivered on a Friday. On that day I was notified that it would be delivered on Saturday. On Saturday I was notified that it would be delivered on Sunday. It is now Tuesday and their site states it will be delivered Wednesday. They have not responded to my emails. I don't recommend this company!”

Helpful Report

Posted 3 years ago

While we are very thankful you decided to give us a try, we're disappointed this order appears to be delayed in transit. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews