Name: Misfits Market
Rating: 1.43

“Tried 4 times, 3 boxes had issues and the last box never arrived. Packing of the boxes were horrible, tomatoes on bottom of the box to get smashed. Missing items that were add on.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I tried for 6 weeks - 4 boxes were at least two days late and one never came. Only 1 was on time. I couldn't get my money back for the one that never came. The produce was often over ripe or damaged. Possibly from the extra days in transit. The 'ice packs' were always completely melted and warm. It also appears that there is only one warehouse which means the produce is shipped there and shipped out. I'm better off just getting local produce even if it's not organic.”

Helpful Report

Posted 3 years ago

Thanks for your review. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Lousy selection, 2 potatoes..one unusable, a mango, a very bruised eggplant, a jicama, 3 shriveled Fresno, some very skinny celery which was very tough and stringy, a 2 decent white onions, and 2 very mushy grapefruits. Definitely not $22 worth of produce. Compared it to loc al grocerystore...not a deal”

Helpful Report

Posted 3 years ago

Your feedback is valuable to us and we're sorry to read this order was not as you expected. We save our customers up to 40% off their certified organic food and our Customer Success team is here to help. To look into this we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“A third of the items in my order were rotten upon arrival. Another third were rotten the next day. When I cancellled my subscription online, there was a list of reasons for cancelling that I just needed to check one. Since they have such a long list of reasons, they are clearly aware that rotten produce is an issue because it was first on the list. Two days after cancelling, they sent an email asking me to refer my friends! At no point did customer service reach out to try to make things right. Never again.”

Helpful Report

Posted 3 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. We're very disappointed you have left us. We appreciate you listing a reason for your cancelation. We do use that data but it does not immediately go to our Customer Success team. We do provide contact information to reach our Customer Success team in the emails we send about your order and on our website. We're here for you and do want to help. However, to look into the status of this further we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you further. We appreciate it.

Posted 3 years ago

“I normally don't write reviews but I'm so outraged at the lack of customer service I just had to give my review on my experience with this company . I'm very understanding to things that can go wrong when shipping fruits and vegetables. But I also believe that doing the right thing and fixing an issue is an easy fix and increase the chances of repeat business. Orders are now being shipped from another warehouse and I don't know if this has anything to do with it. But my box contained busted up tomatoes and grapes all over the box, damaged oranges and apples. Yellow square broken in half rotted and my pineapple in day 4 was inedible? I reached out to the company numerous times and finally got a reply saying that I was past the date to fix the problem. Even though I was ignored since about 2 from opening my box that also came 2 days late. I was told that I needed to have screen shots of the messages that I sent! Absolutely ridiculous when u write about your problem u can only leave 1 or 2 Lines at a time. I provided pictures hopefully that would of been enough to do the right thing. As of yet they have not I cancelled my order right away so I don't get any more shipments and they still have another box because shipped out! Which at this point it's about principle and I don't want to give my money to a business that doesn't treat it's customers right. Also I would like to be faire I was ith this business before for a good while and they were good. Cancelled when I kept getting stuff I didn't want but when they switched to picking out what u want is why I went back. The last couple orders had minor issues that I let go. But obviously not this careless packed box.”

Helpful Report

Posted 3 years ago

Thank you for your message. What you describe is definitely of concern to us, as we would never send any produce that did not meet our standards. We pack all boxes fresh and include packaging that is intended to keep them fresh and protected in transit. We're sorry to read that any of your order was affected. We checked with our Customer Success team so your interaction could be reviewed. We do see where you reached out on 9/1/20 mentioning previous emails with pictures. The Customer Success representative did not see any communication before this first email and in response to your message asked if you could send a copy of the correspondence so you did not have to type it again and we could resolve this for you. We're sorry if there was any confusion in what was communicated. We appreciated your responses and our Customer Success team ultimately refunded for the items reported. As your last box was processed 8/30/20 before you canceled your subscription on 8/31/20, it could not be canceled per our cancelation policy (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). We thank you so much for your patience in this and please reach out to us through our contact form (https://ww.w.misfitsmarket.com/contact-us) if we can be of any further help.

Posted 3 years ago

“I would have given 5 stars but I never received a package and they did nothing about it. I cancelled my account because of that. I don't like being ripped off.”

Helpful Report

Posted 3 years ago

We were very excited to have you with us. We're sorry this order was delayed. We were in the process of moving to a state-of-the-art facility that would allow for many great features our customers would enjoy. During this transition, we did communicate by email that your order was experiencing a delay. However, it would still be packed fresh the day of pick-up by our third-party shipping partner. We understand that this order was further delayed in transit once in our shipping partner's hands. We apologize on their behalf and our Customer Success team was pleased to refund for the items you reported as damaged. Thank you so much for contacting us so we could make this right. If you need anything else, please feel free to reach out to https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“We were subscribed for 2 one month (2 deliveries). Every delivery was significantly delayed (3-4 days), which resulted in having to go to the supermarket to get veggies we needed and when we received the boxes, a lot of product had spoiled. Wrote to customer service MANY times and never heard back. Cancelled the service and requested a charge back from credit card, which was granted. Several weeks after cancelling, their customer service offered to reimburse some of our spoiled items. Great, it took you 2 months to answer our inquiry. Never apologized for anything.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We appreciate you trying our service which we offer weekly or bi-weekly as a subscription. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“This was my first order. When I opened the box the cold package had broken and the food was Covered in a toxic spill. I am unhappy that 1) this was Received like this and 2) the quality of the produce. It’s one thing to have something Misshapen completely another to have produce in the midst of spoiling. The onion was gone - one of the cucumbers completely broken in half, and of course the greens and all the vegetables swimming in a cesspool of coolant. Canceling my account once I get my money back”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We use eco-friendly packaging intended to keep your box fresh in transit. We're very sorry the ice pack was damaged while on the journey to your door. Fortunately, the ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review that it was more than this inconvenience. Our Customer Success team did receive your outreach regarding the ice pack leak but did not receive any follow-up that your food was negatively affected. Our support team is here to make sure you have the best experience and wants to take care of you. When you have the chance, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“They promise 25$ off first order and a referral fee to the person who referred each.They did not do it.The 2 orders I got were partially spoiled.They had mostly the same type of produce.The topping on the cake was when I emailed them they have an auto response.it says they will respond .over a month went by and they don’t even address the problem.i emailed back and they just ignore it.i challenged on my credit card that I didn’t get the 25$ credit believe it or not after my credit card reversed it.misfits charged me again .They are timely when it comes to ripping people off but not customer service.ive spent too much wasted time on them.I now buy my organic produce at Costco its better and less money.If you don’t have a lot of time to waste don’t waste your time with them”

Helpful Report

Posted 3 years ago

We appreciate the time you have taken to provide your review. We expect you to receive quality produce and we're sorry that you received anything that would not meet our standards. All boxes are freshly packed the day of pick-up by our third-party delivery carrier. We also use eco-friendly packaging that keeps them fresh in transit. We checked into this with our Customer Success team and we do see where you communicated with one of our Customer Success representatives. They are also reviewing your communication to make sure all of your concerns are addressed. Regarding referral credits, at the time you signed up, the referral codes provided to our customers were 25% off the first box for their family member/friend. The referrer would also get 25% off their next order when their family member/friend signed up for their first Misfits box. In order for this 25% credit to be applied, you would need to enter the referral code you received from your friend at the time you set up your subscription. Our Customer Success team did not see a referral code entered for your order. Looking at your account, your subscription was not canceled until 6/14/20 which was after your second order processed on 6/7/20. Canceling your subscription will not cancel an order that is already processed. It will only affect future orders. If you have any questions about the information provided here or by the Customer Success representative you spoke to earlier, please let us know at https://www.misfitsmarket.com/contact-us. We really would like for you to be a part of the Misfits Market family and are dedicated to you.

Posted 3 years ago

“Wouldn't have given even one star. 2 tiny potatoes not even a serving for one person 1 mango 2 apples. One zucchini Are we feeding gnomes? apples for fruit? expected something in season Spoiled old dried out onions celery and yellowed greens (see pictures). Expected veggies for side dish not things to add to something Onions celery. Two beets that might make a side for me. Some big fuzzy thing I have no idea what it is. Fennel maybe? All this arrived and sat on my porch for maybe 5 minutes passed the fedex truck on my way home. Yet it was about 100 degrees inside the box the 'cold pack' placed in the box was completely melted. Maybe because the box arrived at least 24 hours late?”

Helpful Report

Posted 3 years ago

Thanks for the review. We're disappointed to see your order was delayed in transit. We packed every box fresh the day it's picked up by our third-party shipping partner. We also use packaging that is eco-friendly and intended to keep food fresh in transit. You should expect to receive quality produce and we're sorry this did not happen in this case. We would like to address your concerns and make sure that you are fully enjoying everything we have to offer. Therefore, please contact us at https://www.misfitsmarket.com/contact-us so a member of our Customer Success team can begin looking at this further.

Posted 3 years ago

“If I could put 0 stars I would!! 4/5 times my box was delivered days late.. Only once was it delivered on the day it promised. They never got the produce I purchased right. Oh and the wrong produce that they did give us when horrible quality and brown. When I say it is the worst company ever, please don't make the mistake we made in getting this company!!!”

Helpful Report

Posted 3 years ago

We appreciate you contacting us. We never want your order to be delayed and we're sorry this has occurred more than once for you. Given your concerns, our Customer Success team was grateful for the opportunity to look into this a little deeper. As these delays were happening in transit we worked with the third-party shipping partner in your area to offer a solution as well as address any concerns internally. We do hope that you will consider the solution offered and if you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I've now given this company four chances to deliver produce this does not look like it was pulled out of the bottom of a dumpster. This is the fourth fail in a row. The idea is great, but until they can deliver edible food, the concept is garbage.”

Helpful Report

Posted 3 years ago

Thanks for contacting us regarding this. This is not usual so our Customer Success team appreciated the chance to look into what was affecting your boxes. They found that your order was damaged in transit and they reported your concerns to the third-party shipping partner in your area. They also made this inconvenience right with a full refund and credit on your next order with us. Thank you so much for updating us on the next box you received. We were glad to hear it was perfect and that this was resolved for you. As always please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us and we look forward to you receiving your next box.

Posted 3 years ago

“I received 4 deliveries. 3 of them were at least a day late and each one had a number of spoiled/squashed produce and fruit. I informed them of the damage and they gave me a 10% discount on the following order. The last order arrived 2 days late, the box was damaged and too many products were damaged or beyond fresh. I informed them, with photos, of the damage. They never responded. I cancelled the subscription. Not worth the hassle.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns about the amount you received for your credit. Credits or refunds are based on the discounted amount originally paid and what was originally reported at the time as affected. Our Customer Success team definitely wants to assist you as they have in the past. We would be happy to look into this further and confirmed whether your last message was received. In order to do so, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“They sent me an email last week stating their new pick what you want for veggies. I clicked on the email to check out to see how it works. Everything I like was 'sold out' I clicked off the site. I get an email yesterday and this morning stating my order has shipped. I was a previous customer but had a very bad experience with their products being bad. I never confirmed any shipment for this new order that is being sent. They charged the credit card I had I file. This is a very unprofessional way to trick people. I clicked on the email to see whats new, and they send me a box, when I never submitted an order. This company should be ashamed of this type of business practice. I've sent two email since yesterday, with no response.”

Helpful Report

Posted 3 years ago

Thank you for your review. We're glad to find you were interested in customizing your boxes. However, clicking on the link to learn more about this feature would not automatically reactivate your subscription. You would have to log into your account and select this option. Reviewing your account log with our Customer Success team shows you reactivated your subscription on 7/24/20 and you were not charged until 7/26/20. We would have no way of knowing that this was not your intention and the first notice we received that it was not was after your order was charged/processed. Per our cancelation policy, once an order is processed it cannot be canceled (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). Our Customer Success team was happy to look into this for you and provided information the same day of your outreach. If you have any further questions about the information they provided, please let us know by replying to their email or contacting us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“What went wrong you ask? First, you advertise that your offered produce are "Misfits", being fresh and delicious but weird looking. I bought into this false advertising and bought my first box. What I received had all been originally - and a long time ago - perfect produce labeled and packaged for commercial sale; the same labels and packaging seen at the local supermarket. Therefore, none of it was directly from farmers who could not market "Misfits." I can only assume it was from supermarkets and warehouses that had to get rid of it. The condition of the produce I received was like the moldy, squished and rotting of other one star reviewers. I sent the company three separate emails with this information. I am not surprised that they have answered NONE. It seems to be their M O treatment of customers. What a waste of money.”

Helpful Report

Posted 3 years ago

We appreciate your outreach. Most fruits and veggies, with the exception of loose greens, are marked with a sticker or twist tie that indicates their PLU code. That’s the 4- or 5-digit code unique to every variety of produce. It’s assigned at the global level so that whoever ultimately receives it knows exactly what it is (e.g., a Kent mango versus a Tommy Atkins.) It’s especially useful when rescued produce may have a discoloration or size/shape variation that resembles another type of produce altogether. Nearly every produce sticker is applied at the farm level, long before a grocery store might even purchase it. So think of this sticker as an indication of a veggie’s classification, not its destination. We checked with our Customer Success team and we did not see an email sent in under your name or the email associated with your account. We want to make sure that all of our concerns are addressed because your experience is important to us. When you have a chance, please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can further assist you.

Posted 3 years ago

“Of the five boxes I have received, only one came without issue. The last two have had many items rotted. Customer service is horrid and the refunds don’t match the inedible products. I recently had to throw out over half the items and they offered me a 20% discount. Customer service is terrible and the box comes hot. Not Luke warm, not room temp, hot to the touch. Go elsewhere”

Helpful Report

Posted 3 years ago

Your feedback helps us make sure the customer experience is the best it can be. Thank you for taking the time to write your review. We're disappointed your last two orders were not to our standards. We ship all of our produce fresh and include packing materials to keep your box fresh on the way to your door. Our Customer Sucess team is always happy to assist and any credits or refunds offered are based on the discounted amount originally paid and what was originally reported at the time as affected. If you have any questions about how this was determined for a particular order, please reach out by replying to your ticket or contacting us at https://www.misfitsmarket.com/contact-us. Thank you so much!

Posted 3 years ago

“I tried misfits market, thinking I was helping farmers sell less than perfect produce. My first box was waterlogged from ice pack that leaked all over everything in box. 2 out of 3 onions were moldy the 2 mangos I received never even turned ripe. My second box I could have bought from the grocery store for $5. that's how small it was. I cancelled and would not recommend.”

Helpful Report

Posted 3 years ago

Thank you so much for sharing your concerns. We want you to enjoy every box you receive and we're sorry for this inconvenience with your first order. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand though that it was more than this inconvenience. Thanks for writing to our Customer Success team when this occurred so they could promptly resolve it with a full refund. Our service typically saves our customers up to 40% off of their certified organic food. We also hand-select everything that goes into each box to provide you the best value compared to the current market rates for organic produce. Often the smaller, more delicate items have much higher prices when they’re organic. Stuff like greens, romanesco, and stone fruit are a great example, especially in the summer and early fall. Winter boxes will be heavier based on what’s in season: hard squash, apples, potatoes. Our Customer Success team is dedicated to your experience and would like to address your concerns with your second order. Please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can help. Thanks.

Posted 3 years ago

“I was very happy with my first 2 boxes. after that my experience went downhill. Bad quality, frozen fruit, mushy mangos. I did contact them and they don't refund or resend. they just give a discount off your next order. this was OK the first time. But after multiple orders with poor quality, odd quantities - like 1 potato, way too much fruit and not enough green vegetables and what seemed like lesser quantities, I decided to cancel. ansd guess what they offered me a discount to come back. Won't do it.”

Helpful Report

Posted 3 years ago

Your review means a lot to us because we are always wanting to hear from our customers regarding their experience. While we appreciate that you enjoyed what you received in the beginning, we're disappointed to know that feeling has diminished. This should not have occurred and our Customer Success team did take your contact seriously reporting to the appropriate parties and crediting your account. Your feedback regarding the resolution is appreciated and we have shared this as well. Thank you for giving us a try and we do hope that you will reconsider and return. Your experience was unusual and we really feel our service can be a great benefit to you. If you have any questions at all, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“The stuff is moldy or brown (the broccoli is yellow - DANGEROUS) and truly disgusting . I have to throw away a lot of gross produce. No telephone - only e-mail. 3 weeks for customer service to respond, then "Gee I'm sorry - here's a small refund, won't happen again" But it does. Cancelled. Stay away.”

Helpful Report

Posted 3 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. We're here for you and do want to help. Thank you so much for contacting our Customer Success team regarding this. We are so very grateful you have given us another chance and we have enjoyed the opportunity to continue to send our boxes to you over the months. If you should need us or have a question, please contact us at https://www.misfitsmarket.com/contact-us. We appreciate you.

Posted 3 years ago

“I would agree with all the negative reviews here. They make you think you are rescuing vegetables that just look weird, but are of edible quality, however, they end up wasting time and resources sending you things to throw away. I cannot tell you how many bags of slimy black string beans I've gotten, or completely soft and wrinkly beets, or moldy onions. It was disgusting. It defeats the purpose of their company. They are taking people's money in exchange for giving them compost material. They are greedy and they have absolutely no customer service. Stay Away.”

Helpful Report

Posted 3 years ago

Your review is appreciated. We do work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would never send food that is not safe to consume and we're sorry to learn you received any produce that missed the mark. Our Customer Success team is here to help and would like to look into this further. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews