MissPap Reviews

1.4 Rating 145 Reviews
8 %
of reviewers recommend MissPap
1.4
Based on 145 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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MissPap 2 star review on 10th January 2023
Katie
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 24th August 2022
Anonymous
MissPap 1 star review on 12th March 2022
Anonymous
MissPap 1 star review on 12th March 2022
Anonymous
MissPap 1 star review on 29th October 2021
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
Love my dresses and boots I ordered quick delivery very pleased
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Posted 1 year ago
Quick delivery I was surprised, as I paid standard delivery!the branded misspap sweatshirt are nice oversize and I'm happy with my purchase! This was just my first order ever, and I already installed their App x
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Posted 3 years ago
I recieved my order and unfortunately a dress was missing. I found the contact part of the website filled in a quick and easy form and got a quick reply . I was offered a refund or to re send the dress . The customer service team were so lovely and genuine . For a stressful situation in my head it turned out very easy to resolve . This has gained my trust and would definitely reccomend them x
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Posted 3 years ago
FIVE STARS FOR SWIFT DELIVERY I placed my order in the evening and it arrived by midday next day, so very impressed with delivery. Unfortunately the faux fur coat i ordered was far too small but i have to say was fabulous quality. It felt very luxurious. I'm a normal size 16 with H&M & M&S, large in Zara with room to move, but the L in the coat felt like a size 12. Sadly have to return. Fist time I've ordered with Misspap, but then I'm no spring chicken at 54, but still like to look 45 without looking like mutton dressed as lamb. Would use again, just size up.
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Posted 3 years ago
9832766474 Misspap customer care number 06291042901
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Posted 3 years ago
I ordered a black lounge suit and wasn't really expecting much. I was genuinely shocked...its so nice! I'm a size 14 and ordered the XL so I'm not saying the sizes are perfect. I'm really tall too and its long enough.
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Posted 3 years ago
Well the sandles are lovely came quick to
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Posted 4 years ago
arrived next day on standard delivery! love shopping with them
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Posted 5 years ago
the delivery was so quick and packaging was lovely , could have given as a gift , if not satisfied returns easy and refund quick to go back into account
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Posted 6 years ago
They have THE BEST customer service EVER!! people have nothing better to do with their lives other than write negative stuff.. I had a prob with my return and their customer service helped me straight away and sorted it all out. Will 100% shop with them again!
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Posted 6 years ago
Delivery on time and loved purchases
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Posted 6 years ago
good quality clothing at decent prices, only problem is if that nothing fits it costs to send back which is a pain... one time it cost me £7 to return and the total worth inside was only £15, now i just sell the stuff that doesn't fit
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Posted 6 years ago
I ordered a dress last year and the zip fell off instantly. I knew I’d be blamed for it so decided to keep the dress to hopefully find a way to fix it eventually. I have just found it again and realised just how badly it was made. All along the zipper are threads and there is nothing at the bottom of the zip to keep the zip on. The fabric around the zip is also falling off (I’m assuming because of the threads). I really wouldn’t recommend this shop.
MissPap 2 star review on 10th January 2023
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Posted 1 year ago
Was about to purchase a coat..................these reviews have really put me off and i intend to buy elsewhere...........A note to MissPap......if you treat your customers like this then you will be getting less business, end of.
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Posted 1 year ago
I ordered a tracksuit and it came in like 2 days !! But there was a rip on the top and it would’ve cost me money to send it back so I emailed them and they refunded me right away!!
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Posted 4 years ago
I ordered 2 items for my holidays back in July (29th to be exact), the were terrible quality, nothing like the photo and the material..... if you can even call it that was horrendous, I was shocked at the poor quality especially since they were from the Megan McKenna range Obviously I sent them back the day after I got them, had to pay for delivery & returns myself, so there's at least £10 I won't be seeing. I have now finally got a refund, on the 29th September, ridiculous would never order from them again, and I will be actively warning off anyone else
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Posted 6 years ago
I ordered a item of clothing it was to small and the material wasn't the best, I sent this item back. I got an email on the 3rd to say that I would be given a full refund within the next 14 days. 14 days came nothing. So I emailed the company to receive an email back confirming that the refund has just been made and that it will be another 2-5 before it's paid back to me. I feel this is Far to long of a process.
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Posted 6 years ago
Didn’t receive a full refund! Absolutely terrible
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Posted 4 months ago
I was about to make a huge order and I decided to check reviews..let me tell you, I've never seen so many bad reviews in a long time. Thank you for all of you because there is no way I'm ordering from this shop after reading all of that, deleting the app right now.
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Posted 8 months ago
I've paid for Premier shipping but need to update my email on my account to which I was told is impossible. When I raised this I didn't really feel like they wanted to help the responses even included well at least you've saved on three deliveries (something that is supposed to last a year) I won't be repurchasing misspap premier and probably won't purchase from them in the future. They don't seem like customer service is on the top of their list and the clothes aren't that great in all honesty so I'll be taking my pennys elsewhere and suggest others do to.
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Posted 1 year ago
MissPap is rated 1.4 based on 145 reviews